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Valid copy of Windows fine for several months, now saying not genuine RRS feed

  • Question

  • Hi,mme

     

    Title says it all. Installed a new copy of windows 7 on this laptop. Fine for several months (last summer ish). Now its warning me it not genuine. I thought it may be a virus but I've seen no signs, tried a check with malwarebytes and it hasn't found anything. Any heres the diag....

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-CM74G-RPHKF-PW487
    Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
    Windows Product ID: 00371-177-0000061-85434
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {24C3C200-3D18-459D-B240-B7EA8D19C601}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.111025-1503
    TTS Error: T:20120111174940910-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{24C3C200-3D18-459D-B240-B7EA8D19C601}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85434</PID><PIDType>5</PIDType><SID>S-1-5-21-788669735-3392594003-2703052319</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6700 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.30    </Version><SMBIOSVersion major="2" minor="4"/><Date>20080424000000.000000+000</Date></BIOS><HWID>76BA3607018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>42FFA8C39A2E074</Val><Hash>+0yFiQJP8Jjf3SIfQcBSV/BMeUk=</Hash><Pid>70141-058-9174885-56676</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-177-000006-00-2057-7600.0000-0122012
    Installation ID: 020661920182692636556536977681862975915910399462353516
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PW487
    License Status: Notification
    Notification Reason: 0xC004FE00.
    Remaining Windows rearm count: 4
    Trusted time: 31/01/2012 18:30:07

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:28:2012 17:15
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAEABwABAAEAAAABAAAAAgABAAEAeqhGPfISgASIzKSo4kuiYvIsIL7oWobvptWkm6DLeKo=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP        APIC 
      FACP   NVIDIA  MCP65-E
      SRAT   AMD     HAMMER 
      HPET   PTLTD   HPETTBL
      BOOT   HP  $SBFTBL$
      MCFG   HP        MCFG 
      WDAT   PTLTD   WDATTBL
      SSDT   PTLTD   POWERNOW
      SLIC   HPQOEM  SLIC-MPC

     

    Thanks in advance :)

     

    Ken

     

    Tuesday, January 31, 2012 6:43 PM

Answers

  • "Kennyboy8934276" wrote in message news:310c3d53-59fb-4a58-8c43-0a773aa77fb2...

    Hi,mme

     

    Title says it all. Installed a new copy of windows 7 on this laptop. Fine for several months (last summer ish). Now its warning me it not genuine. I thought it may be a virus but I've seen no signs, tried a check with malwarebytes and it hasn't found anything. Any heres the diag....

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-CM74G-RPHKF-PW487
    Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
    Windows Product ID: 00371-177-0000061-85434
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {24C3C200-3D18-459D-B240-B7EA8D19C601}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.111025-1503
    TTS Error: T:20120111174940910-

    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6700 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.30    </Version><SMBIOSVersion major="2" minor="4"/><Date>20080424000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: PW487
    License Status: Notification
    Notification Reason: 0xC004FE00.
    Remaining Windows rearm count: 4
    Trusted time: 31/01/2012 18:30:07

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0

      SLIC   HPQOEM  SLIC-MPC

     

    Thanks in advance :)

     

    Ken

     

    You have/had a Trusted Store Tamper around the 11th Jan – does that coincide with your problem’s start?
    Did you install any programs in the 3-4 days prior to that?
     
    It would seem that your Key has got mislaid – the one in use here is the Default Key for Pro, which cannot be activated.
     
    Since you’ve done an Upgrade, simply changing the Key is not an option (unless you used a FULL RETAIL license for the upgrade) – you will need to either do a repair install, entering your Key when requested, or see if you can get MS to bypass the normal requirements, by attempting telephone activation with the current Key, but explaining the problem to the operator, and requesting assistance in entering the Upgrade Key. (They may simply issue a one-use Full Key)
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Thursday, February 2, 2012 12:34 AM
    • Marked as answer by Darin Smith MS Monday, February 6, 2012 10:40 PM
    Tuesday, January 31, 2012 6:54 PM
    Moderator
  • Try a System Restore back to a date before you saw the error.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Proposed as answer by Darin Smith MS Thursday, February 2, 2012 12:35 AM
    • Marked as answer by Darin Smith MS Monday, February 6, 2012 10:40 PM
    Tuesday, January 31, 2012 6:54 PM
    Answerer

All replies

  • "Kennyboy8934276" wrote in message news:310c3d53-59fb-4a58-8c43-0a773aa77fb2...

    Hi,mme

     

    Title says it all. Installed a new copy of windows 7 on this laptop. Fine for several months (last summer ish). Now its warning me it not genuine. I thought it may be a virus but I've seen no signs, tried a check with malwarebytes and it hasn't found anything. Any heres the diag....

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-CM74G-RPHKF-PW487
    Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
    Windows Product ID: 00371-177-0000061-85434
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {24C3C200-3D18-459D-B240-B7EA8D19C601}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.111025-1503
    TTS Error: T:20120111174940910-

    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6700 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.30    </Version><SMBIOSVersion major="2" minor="4"/><Date>20080424000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: PW487
    License Status: Notification
    Notification Reason: 0xC004FE00.
    Remaining Windows rearm count: 4
    Trusted time: 31/01/2012 18:30:07

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0

      SLIC   HPQOEM  SLIC-MPC

     

    Thanks in advance :)

     

    Ken

     

    You have/had a Trusted Store Tamper around the 11th Jan – does that coincide with your problem’s start?
    Did you install any programs in the 3-4 days prior to that?
     
    It would seem that your Key has got mislaid – the one in use here is the Default Key for Pro, which cannot be activated.
     
    Since you’ve done an Upgrade, simply changing the Key is not an option (unless you used a FULL RETAIL license for the upgrade) – you will need to either do a repair install, entering your Key when requested, or see if you can get MS to bypass the normal requirements, by attempting telephone activation with the current Key, but explaining the problem to the operator, and requesting assistance in entering the Upgrade Key. (They may simply issue a one-use Full Key)
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Thursday, February 2, 2012 12:34 AM
    • Marked as answer by Darin Smith MS Monday, February 6, 2012 10:40 PM
    Tuesday, January 31, 2012 6:54 PM
    Moderator
  • Try a System Restore back to a date before you saw the error.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Proposed as answer by Darin Smith MS Thursday, February 2, 2012 12:35 AM
    • Marked as answer by Darin Smith MS Monday, February 6, 2012 10:40 PM
    Tuesday, January 31, 2012 6:54 PM
    Answerer
  • No further reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Monday, February 6, 2012 10:40 PM