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Been using the same OS for nearly 2 years. Today it decides to not be Genuine. RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {95222CA3-E0EB-4CEB-AE19-2C03D1AAF8B9}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{95222CA3-E0EB-4CEB-AE19-2C03D1AAF8B9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2672710624-3296927405-1885308645</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0801   </Version><SMBIOSVersion major="2" minor="5"/><Date>20120215000000.000000+000</Date></BIOS><HWID>A12F3707018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7601.0000-0902011
    Installation ID: 015081142416924051512991929034387775901281843042113513
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 2
    Trusted time: 7/30/2012 7:44:02 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:28:2012 17:48
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAAAEAAAAAQABAAEAeqice6g3EDNU8uJrOJjAErSbYj2ygphUJ5QC7Rh5

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            021512        APIC1617
      FACP            021512        FACP1617
      HPET            021512        OEMHPET
      MCFG            021512        OEMMCFG
      OEMB            021512        OEMB1617
      SSDT            A M I         POWERNOW

    There's my Diagnostics for my Windows 7 Operating System.

    I have no idea what decided it to go rouge and not be genuine.

    I bought this Computer as a eMachine at Walmart about 2 years ago and it's been activated and genuine ever since.

    Thing is though the Computer didn't come with a Reinstall Disc or a Code for Activation (cause it was already activated!)

    I just want my Computer to be Genuine again so I can go on with life.

    Tuesday, July 31, 2012 12:50 AM

Answers

  • To add to George's observation, your motherboard is dated Feb. 15 of this year

    <Date>20120215000000.000000+000</Date>

    so you have not been using the OS on it for two years.  If you upgraded your motherboard with a retail replacement then you have invalidated the OEM license and need to purchase a retail copy of Windows.  The Microsoft OEM FAQs state:

    Q. Can a PC with an OEM Windows operating system have its motherboard upgraded and keep the same license? What if it was replaced because it was defective?

    A. Generally, an end user can upgrade or replace all of the hardware components on a computer—except the motherboard—and still retain the license for the original Microsoft OEM operating system software. If the motherboard is upgraded or replaced for reasons other than a defect, then a new computer has been created. Microsoft OEM operating system software cannot be transferred to the new computer, and the license of new operating system software is required. If the motherboard is replaced because it is defective, you do not need to acquire a new operating system license for the PC as long as the replacement motherboard is the same make/model or the same manufacturer's replacement/equivalent, as defined by the manufacturer's warranty.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.


    Tuesday, July 31, 2012 3:28 AM
    Answerer

All replies

  • Looks like you have a retail motherboard. An Acer oem slp key will never work on a retail motherboard.

    please tell us how you have come to have a retail motherboard

    Tuesday, July 31, 2012 1:16 AM
    Answerer
  • To add to George's observation, your motherboard is dated Feb. 15 of this year

    <Date>20120215000000.000000+000</Date>

    so you have not been using the OS on it for two years.  If you upgraded your motherboard with a retail replacement then you have invalidated the OEM license and need to purchase a retail copy of Windows.  The Microsoft OEM FAQs state:

    Q. Can a PC with an OEM Windows operating system have its motherboard upgraded and keep the same license? What if it was replaced because it was defective?

    A. Generally, an end user can upgrade or replace all of the hardware components on a computer—except the motherboard—and still retain the license for the original Microsoft OEM operating system software. If the motherboard is upgraded or replaced for reasons other than a defect, then a new computer has been created. Microsoft OEM operating system software cannot be transferred to the new computer, and the license of new operating system software is required. If the motherboard is replaced because it is defective, you do not need to acquire a new operating system license for the PC as long as the replacement motherboard is the same make/model or the same manufacturer's replacement/equivalent, as defined by the manufacturer's warranty.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.


    Tuesday, July 31, 2012 3:28 AM
    Answerer
  • I was in a bit of a hurry when I made this topic. I had to go to work soon and just finding out this problem made me a bit uneasy.

    Also now that I think about it, It may have been a little more than over ONE year since owning the same Computer/OS, since most of my Upgrading happened this Year and I bought the Computer when School was starting back up.

    Yes, My Motherboard is not the Same as the one from the Factory Made Computer I bought nearly one year ago, That Motherboard has died and I had to replace it with a New one, Which is what I did, Nearly 2 months ago.

    I have no idea why it's saying that my MB was dated at FEB. 15th 2012, as I installed it sometime in June(according to my list on NewEgg, it was closer to July when I fixed my Computer so it was around the last week of June) I also did a System Restore at that Time, So it maybe that the System thought it was still February when It updated to the Motherboard and everything.

    And So, you guys are telling me, that about a Month Later, AFTER I changed the Mother Board that, my Windows 7 FINALLY realizes that this isn't the Same MotherBoard as the Factory one, and decides that Windows is no Longer Genuine? So this means that ALL Factory Made Windows Motherboards are Tied to the Product Key and if you switch out the Motherboard you HAVE to buy another one?

    (this isn't much of an Issue to me, since I already have a spare Windows 7 32x and 64x Key I'm not using, but it's a bummer to know I have to use it now, instead of later on a new computer I was planning on building)

    Tuesday, July 31, 2012 11:58 AM
  • The mobo is dated the date of manufacture, not when you bought it.  It was manufactured in Feb.  How long it was on the retailer's shelf is irrelevant. 

    Yes, all OEM copies of Windows are tied to the original motherboard.  Think of it this way:  The motherboard owns an OEM copy of Windows; you own a retail copy.  That is why you can transfer a retail copy of Windows to a different motherboard but you can't transfer an OEM copy.  The motherboard and the OEM copy are a single unit.  Break the unit and the license is void.

    There are several reasons why, the principal one being that an OEM is required to support any copy of Windows he ships.  Obviously he cannot be expected to do so if it is not being used on his equipment.  OEMs do not buy copies of Windows in the usual sense.  They pay Microsoft a royalty on each copy they install on a new computer.  Royalties are a tiny fraction of Microsoft's MSRP for retail Windows.  Since Microsoft is not receiving sufficient money per copy to fund support services the OEM contracts to do it in order to get the royalty price.

    That is why your OEM end user license agreement is not between you and Microsoft but is between you and the OEM.  Only retail copies are licensed between you and Microsoft and those are the only kind that Microsoft can grant the transfer right to.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.


    Tuesday, July 31, 2012 1:14 PM
    Answerer