I want to reopen, and then update and the close the Case in one go.
However, xrm.SaveChanges gives the following error "This case has already been resolved. Close and reopen the case record to see the updates."
But when debugging I can see that the Case actually does change state. Can it be that the update change for all records is only fully completed when reaching xrm.SaveChanges?
How do I solve this issue?
protected void ModifyCases_Click(object sender, EventArgs e)
{
var xrm = new XrmServiceContext("Xrm");
var querycases = (
from i in xrm.IncidentSet
where i.StateCode.Value == 1
&& i.StatusCode == 5
&& i.OwnerId.Id.Equals("26489806-250d-e211-8af5-3c4a92dbd83d")
select i).Take(100).ToList();
foreach (Incident incident in querycases)
{
// Reactivate Case
SetStateRequest setStateReq = new SetStateRequest();
setStateReq.EntityMoniker = new EntityReference(incident.LogicalName, incident.Id);
setStateReq.State = new OptionSetValue(0);
setStateReq.Status = new OptionSetValue(1);
SetStateResponse response = (SetStateResponse)xrm.Execute(setStateReq);
// Update Case
incident.new_csem_id = incident.IncidentId.ToString();
xrm.UpdateObject(incident);
// Case Resolution
Entity caseResolution = new Entity("incidentresolution");
caseResolution.Attributes.Add("incidentid", new EntityReference(incident.LogicalName, incident.Id));
caseResolution.Attributes.Add("subject", "Auto closed during data migration");
xrm.Create(caseResolution);
// Mark Case as Resolved
CloseIncidentRequest req = new CloseIncidentRequest();
req.IncidentResolution = caseResolution;
req.RequestName = "CloseIncident";
OptionSetValue o = new OptionSetValue();
o.Value = 5;
req.Status = o;
CloseIncidentResponse resp = (CloseIncidentResponse)xrm.Execute(req);
};
xrm.SaveChanges();
}
