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Validation Problem in Distress.! RRS feed

  • Question

  • I bought this laptop at a flee market how come all a sudden I have problems how do I put the product key in at to fix it?.
    Saturday, July 7, 2007 10:53 PM

Answers

  • Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

    Sunday, July 8, 2007 2:32 AM
    Moderator
  • Jpznlog,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Monday, July 9, 2007 1:12 PM
  • Jpznlog,

     

    First we need for you to please run the diagnostic test then post the results back on this thread. Next we will analyze the results and provide you with a solution.  As for answering your question it would only be speculation. There are many scenerios which may have occured. First (most common) the original owner could have experienced a problem with the laptop. In turn they would take the laptop in for analyzation/repairs. Here could be one reason you are experiencing difficulities. The original customer could have taken the original restoration software along with the laptop in for repair but the shop didn't use their copy. Maybe the shop simply used their copy which was non-genuine. There are other reasons but I won't go into them.

     

    A good avenue would be for you to contact the manufacturer of the laptop and order the Media Restoration discs. There may be a slight charge but @ least you will have genuine software. Also their tech support should be able to provide detailed information for reformatting the system. Remember before you do any evasive repairs please back up any and all data. 

     

    Let us know @ your earliest convience the outcome of the diag report.

     

     

     

    Thankyou

    Stephen Holm, MS
    WGA Forum Manager

    Tuesday, July 10, 2007 12:33 AM

All replies

  • Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

    Sunday, July 8, 2007 2:32 AM
    Moderator
  • Jpznlog,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Monday, July 9, 2007 1:12 PM
  • Jpznlog,

     

    First we need for you to please run the diagnostic test then post the results back on this thread. Next we will analyze the results and provide you with a solution.  As for answering your question it would only be speculation. There are many scenerios which may have occured. First (most common) the original owner could have experienced a problem with the laptop. In turn they would take the laptop in for analyzation/repairs. Here could be one reason you are experiencing difficulities. The original customer could have taken the original restoration software along with the laptop in for repair but the shop didn't use their copy. Maybe the shop simply used their copy which was non-genuine. There are other reasons but I won't go into them.

     

    A good avenue would be for you to contact the manufacturer of the laptop and order the Media Restoration discs. There may be a slight charge but @ least you will have genuine software. Also their tech support should be able to provide detailed information for reformatting the system. Remember before you do any evasive repairs please back up any and all data. 

     

    Let us know @ your earliest convience the outcome of the diag report.

     

     

     

    Thankyou

    Stephen Holm, MS
    WGA Forum Manager

    Tuesday, July 10, 2007 12:33 AM