Here is the environment:
CRM Server had UR 7, clients were on UR 5, Clients connect via citrix. We applied UR7 to the clients to improve performance and reap the other benefits from UR 7. No other significant operational errors were occuring. But after applying the UR7 to the clients it is causing massive problems now across their company.
Users are getting CRM sync errors and Outlook is crashing or locking up. It isn't a permission issue as it will happen on users that are CRM admins. When we run the Diagnostics the only error that shows up is the Outlook addin may have been disabled. We fix it, open outlook, do a manual CRM sync and still have the error. We check in Outlook and the CRM addin is not disabled. We run the diagnostics again and it says it is disabled.
On the server we are seeing the following errors.
Event Type: Error
Event Source: MSCRMAddin
Event Category: None
Event ID: 5972
Date: 2/11/2010
Time: 12:10:46 PM
User: N/A
Computer: WPTS05
Description:
An error occurred retrieving data from the Microsoft CRM server for processing Microsoft CRM-related e-mail messages. Not all CRM-related e-mail messages may be marked appropriately. Verify that the current user has appropriate permissions and server connectivity and try the action again. HR=0x80131501. Context=. Function=CEmailTagger::Run. Line=414
Event Type: Error
Event Source: MSCRMAddin
Event Category: None
Event ID: 5983
Date: 2/11/2010
Time: 12:01:09 PM
User: N/A
Computer: WPTS03
Description:
An error occurred while promoting a Microsoft CRM e-mail message. Restart Microsoft Outlook and try again. HR=0x80044331. Context=. Function=CMailItemHelper::HrPromoteMailItemInCrm. Line=1338.
Jerry
http://www.crminnovation.com
