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"Unable to get property 'performExcelExport' of undefined or null reference" when Exporting to Excel RRS feed

  • Question

  • CRM 2011 on-premise, UR 14, Office 2010.

    When attempting to download an Advanced Find from within the Outlook plugin ("Export Opportunities"), the user is shown a JavaScript error (there has been an error, click here to report it to Microsoft). The window for options (static sheet, dynamic pivottable, etc) does not appear.

    Error reads:

    Unable to get property 'performExcelExport' of undefined or null reference

    I had the user reset his IE back to factory settings, and re-add CRM to Compatibility Mode. This issue only occurs from within Outlook; IE and other browsers work fine. 

    Any thoughts?

    (this is a different user and issue than the other one I just posted.)

    Thursday, May 28, 2015 5:13 PM

All replies

  • Hi Bob,

    What's the version of IE and the operating system?

    Friday, May 29, 2015 12:49 AM
  • Thanks - IE  11 – 11.0.9600.17501 and Windows 7.
    Monday, June 1, 2015 2:49 PM
  • Hi Bob,

    IE 11 is compatible with CRM 2011 with UR 17. I don't think this should be an issue, however recommends updating CRM to a later rollup level and try.

    One more thing you can try is recreating the user profile. I hope this helps.

    Monday, June 1, 2015 11:35 PM