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MSGA Error: Fixable Without Format? RRS feed

  • Question

  • I've had this laptop for almost two years now and everything has been running fine. I've made no major changes, or installs, but all of the sudden I've been getting this popup that say "This computer is not running genuine Windows". I followed the "Resolve This Now" link and downloaded some program, tried running it twice, even as Administrator, and it keeps erroring out. So I called MS had them walk me through all these steps, they verified everything and said it was all valid, but there was nothing they could do and to call the laptop manufacturer ASUS. I called ASUS and of course they said it was a MS generated error and there was nothing they could do call MS. I called MS again and was basically told, that if I can't do a restore back before the error started happening (which I can't), that I'd have have to format my computer and reinstall! I find this totally insane, considering both MS and ASUS can verify everything is legit, that the only way to remove in essence a "pop-up" is to reinstall Windows? Granted I can just X out the pop up and carry on, but that's not the point, I want it gone. I tried running MSGADiag and for some reason the error report won't copy, it's giving me yet another error, so I took individual screen captures and posted them in this album. I'm running Windows 7 Home Premium x64, I've been searching the posts and I can't find anything that works. Any suggestions?


    Wednesday, August 24, 2011 2:19 PM

Answers

  • "TlTUS" wrote in message news:43056ed3-2c4f-40f0-a803-9fcd76794431...

    Since the program didn't run, I don't think anything changed, but here's the results from running it just now..

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003


    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 8:19:2011 19:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


    The only times we’ve seen this in the recent past, the solution has been a reinstall – using the Recovery disks from the manufacturer.
    It would almost certainly be the quickest solution, so long as the installation you have isn’t very complex.
    Otherwise, I suggest that you contact WGA support for assistance.
     
    WGA Support can be found here-
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, August 31, 2011 8:18 PM
    Thursday, August 25, 2011 12:44 PM
    Moderator
  • "TlTUS" wrote in message news:be9539fc-e7e7-4d13-a9c0-5479c7cc1170...
    Noel, I appreciate your cool tempered patience. Yes when I contacted WGA they recommended I contact the manufacturer, I did, then contacted them again. Their suggestion was to do a system restore, but I didn't have a restore point that was far enough back, or to yes reinstall. Both times were via online IM chat, are you suggesting I call in and may get better results?
     
     
    I think it’s worth another go with them – point them at this thread so they can see what the problem is (did they ask for an MGADiag report?), and they may know a solution that we don’t.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, August 31, 2011 8:17 PM
    Thursday, August 25, 2011 2:56 PM
    Moderator

All replies

  • Ignore the error message. The report should copy and paste.

     

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    Wednesday, August 24, 2011 2:29 PM
    Answerer
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {04C89FA5-0179-48A7-83A2-A4FB805542BA}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Outlook 2007 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{04C89FA5-0179-48A7-83A2-A4FB805542BA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-2361146476-2980830606-135455546</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>K52Jr</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K52Jr.210</Version><SMBIOSVersion major="2" minor="6"/><Date>20100505000000.000000+000</Date></BIOS><HWID>A9BB3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>821783AED4186BC</Val><Hash>ndGEmEIZnXeqiLP1sLzJctLgjl0=</Hash><Pid>89399-862-8147825-63881</Pid><PidType>8</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>39119734BB1D586</Val><Hash>cFmlX0hKwU8kBWDYTnRWGdUU3A8=</Hash><Pid>89388-707-8716956-65152</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 8:19:2011 19:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


    HWID Data-->
    HWID Hash Current: NAAAAAEAAQABAAEAAAACAAAABQABAAEA6GGSnxJp+kJKM6A6Yj0UL1LK+LJyir5BXMxcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            _ASUS_        Notebook
      FACP            _ASUS_        Notebook
      DBGP            _ASUS_        Notebook
      HPET            _ASUS_        Notebook
      MCFG            _ASUS_        Notebook
      ECDT            _ASUS_        Notebook
      SLIC            _ASUS_        Notebook
      SSDT            PmRef        CpuPm
    Wednesday, August 24, 2011 3:27 PM
  • le bump!
    Wednesday, August 24, 2011 9:26 PM
  • "TlTUS" wrote in message news:a612f454-2f25-42db-b1df-c1629a2bd058...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003


    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 8:19:2011 19:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
     
     
    It looks to me as if your Licensing Store is corrupted.....
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.


    Run MGADiag again, and post the report, together with details of any error messages encountered.
    There are other problems which may surface in more detail once complete – Your Office installation is also probably non-genuine.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 24, 2011 11:10 PM
    Moderator
  • Okay Noel, I followed all the steps however when I get to run "slui.exe" nothing happens. I waited like 10min, I went into the folder and even tried to run as administrator, still nothing. I checked Task Manager for new Processes or Services and nothing is running. It's like the program never activated. I tried rebooting my computer and going through the process again and the SLUI program still wouldn't load/run. Any ideas from here?
    Thursday, August 25, 2011 11:08 AM
  • "TlTUS" wrote in message news:f1bf66b8-ec5c-4e82-afa0-baed742174f8...
    Okay Noel, I followed all the steps however when I get to run "slui.exe" nothing happens. I waited like 10min, I went into the folder and even tried to run as administrator, still nothing. I checked Task Manager for new Processes or Services and nothing is running. It's like the program never activated. I tried rebooting my computer and going through the process again and the SLUI program still wouldn't load/run. Any ideas from here?
     
     
    OK – please post a new MGADiag report.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, August 25, 2011 11:20 AM
    Moderator
  • Since the program didn't run, I don't think anything changed [EDIT just ran WinMerge and nothing has changed], but here's the results from running it just now.

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {04C89FA5-0179-48A7-83A2-A4FB805542BA}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Outlook 2007 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{04C89FA5-0179-48A7-83A2-A4FB805542BA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-2361146476-2980830606-135455546</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>K52Jr</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K52Jr.210</Version><SMBIOSVersion major="2" minor="6"/><Date>20100505000000.000000+000</Date></BIOS><HWID>A9BB3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>821783AED4186BC</Val><Hash>ndGEmEIZnXeqiLP1sLzJctLgjl0=</Hash><Pid>89399-862-8147825-63881</Pid><PidType>8</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>39119734BB1D586</Val><Hash>cFmlX0hKwU8kBWDYTnRWGdUU3A8=</Hash><Pid>89388-707-8716956-65152</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 8:19:2011 19:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


    HWID Data-->
    HWID Hash Current: NAAAAAEAAQABAAEAAAACAAAABQABAAEA6GGSnxJp+kJKM6A6Yj0UL1LK+LJyir5BXMxcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            _ASUS_        Notebook
      FACP            _ASUS_        Notebook
      DBGP            _ASUS_        Notebook
      HPET            _ASUS_        Notebook
      MCFG            _ASUS_        Notebook
      ECDT            _ASUS_        Notebook
      SLIC            _ASUS_        Notebook
      SSDT            PmRef        CpuPm




    • Edited by TlTUS Thursday, August 25, 2011 12:56 PM
    Thursday, August 25, 2011 12:32 PM
  • "TlTUS" wrote in message news:43056ed3-2c4f-40f0-a803-9fcd76794431...

    Since the program didn't run, I don't think anything changed, but here's the results from running it just now..

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003


    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 8:19:2011 19:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


    The only times we’ve seen this in the recent past, the solution has been a reinstall – using the Recovery disks from the manufacturer.
    It would almost certainly be the quickest solution, so long as the installation you have isn’t very complex.
    Otherwise, I suggest that you contact WGA support for assistance.
     
    WGA Support can be found here-
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, August 31, 2011 8:18 PM
    Thursday, August 25, 2011 12:44 PM
    Moderator
  • It's just so frustrating. I don't want to do a reinstall, it's taken me a year+ to get my system just like I want it, all the programs installed, tweaks and mods. To have to do a reinstall over something as BS as a popup! This isn't an isolated thing, my friend had the exact same situation happen to him, funny thing he had 3 other computers that were running hacked versions of Windows 7 that he downloaded that were working fine, while the ONE system he did pay for was showing that it wasn't genuine, now that's the definition of irony. I've already talked to WGA, that's why I'm here. Guess I'll fucking format my computer and start over, or sell it and buy an Apple.
    Thursday, August 25, 2011 1:56 PM
  • You might try updating the BIOS to Version 214 and see if that helps.
    Carey Frisch
    Thursday, August 25, 2011 2:08 PM
    Moderator
  • "Carey Frisch" wrote in message news:f71a428d-446d-494d-a69c-d34fa215b60c...
    You might try updating the BIOS to Version 214 and see if that helps.
    Carey Frisch
     
    How do you reason that one, Carey?
    This is NOT a missing or bad SLIC problem – it’s a tampered file problem.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, August 25, 2011 2:24 PM
    Moderator
  • "TlTUS" wrote in message news:01baa3d9-c64d-406f-a939-f633483aab6d...
    It's just so frustrating. I don't want to do a reinstall, it's taken me a year+ to get my system just like I want it, all the programs installed, tweaks and mods. To have to do a reinstall over something as BS as a popup! This isn't an isolated thing, my friend had the exact same situation happen to him, funny thing he had 3 other computers that were running hacked versions of Windows 7 that he downloaded that were working fine, while the ONE system he did pay for was showing that it wasn't genuine, now that's the definition of irony. I've already talked to WGA, that's why I'm here. Guess I'll fucking format my computer and start over, or sell it and buy an Apple.
     
    Non-genuine notifications can come from a wide variety of causes – it’s unlikely that yours and your friend’s were the same (unless you were running the same software).
    One of the reasons that your friend’s hacked systems were not showing a non-genuine was probably that he hadn’t installed the KB971033 WAT Update designed to discover hackers’ Loader programs – and that he probably also used a number of other hacker tools to prevent the proper functioning of the Software Protection Service.
    His systems were potentially more vulnerable to attack by viruses etc. as a result.
     
    You should be able to use the WET system to export your settings and data (although I’d use it for the settings, but not the data) to the new install, so that your system still looks and acts pretty much like the current one, but hopefully without the current problems.
     
    When you say that you talked to WGA – what happened there? They will sometime use remote desktop to attempt repair of affected systems (if you allow it) – did they do so and fail? did they recommend a clean install?
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, August 25, 2011 2:42 PM
    Moderator
  • Noel, I appreciate your cool tempered patience. Yes when I contacted WGA they recommended I contact the manufacturer, I did, then contacted them again. Their suggestion was to do a system restore, but I didn't have a restore point that was far enough back, or to yes reinstall. Both times were via online IM chat, are you suggesting I call in and may get better results?
    Thursday, August 25, 2011 2:51 PM
  • Possible communication interruptus may have occured between BIOS and system files....refreshing the BIOS may restore.
    Carey Frisch
    Thursday, August 25, 2011 2:53 PM
    Moderator
  • "Carey Frisch" wrote in message news:a6d1776d-39ea-424e-a598-c2f708648246...
    Possible communication interruptus may have occured between BIOS and system files....refreshing the BIOS may restore.
    Carey Frisch
     
    WTH has that to do with Tampered files?

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, August 25, 2011 2:54 PM
    Moderator
  • "TlTUS" wrote in message news:be9539fc-e7e7-4d13-a9c0-5479c7cc1170...
    Noel, I appreciate your cool tempered patience. Yes when I contacted WGA they recommended I contact the manufacturer, I did, then contacted them again. Their suggestion was to do a system restore, but I didn't have a restore point that was far enough back, or to yes reinstall. Both times were via online IM chat, are you suggesting I call in and may get better results?
     
     
    I think it’s worth another go with them – point them at this thread so they can see what the problem is (did they ask for an MGADiag report?), and they may know a solution that we don’t.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, August 31, 2011 8:17 PM
    Thursday, August 25, 2011 2:56 PM
    Moderator