locked
Cannot change renewal info RRS feed

  • Question

  • I moved and can't remember what ID I used to change my renewal or the password. My subscription will renew on April 10th. I need an email address or phone number to contact Onecare to change my credit card info. Please help!
    Thursday, April 2, 2009 8:01 PM

Answers

  • If you open One Care>Help>About Windows Live One Care you will see the Live ID associated with your subscription. If you can then remember the password you can access your account at billing.microsoft.com and edit your personal information. If you can't recall your password send an e-mail with One Care in the subject line to jrap107@msn.com and I will help you contact support.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Thursday, April 2, 2009 9:07 PM
    Moderator