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MY VERSION OF WINDOWS 7 IS NOT GENUINE RRS feed

  • Question

  • Hi all.  Apologies as it seems this question has been asked a few times before.  I bought my laptop with Windows 7 pre-loaded onto it.  Now, 18mths down the line I am getting a message to say the version of Windows 7 I am running is not genuine.  I have tried revalidating by putting in the product key found in the battery case, but the sticker says the Windows 7 version is Home Premium, whereas the laptop reckons it is running Windows 7 Ultimate, so it won't accept the product key.  I was going to just re-install everything using the recovery disks provided by the retailer, but I'm hoping this won't be necessary.  Many thanks for any assistance anyone can provide.

    Saturday, October 27, 2012 12:17 PM

Answers

  • That sounds right - just make sure that you pick the right language, or you could end up working in Chinese!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by XS4 Wednesday, October 31, 2012 8:45 AM
    Tuesday, October 30, 2012 12:11 PM
    Moderator

All replies

  • To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

    Once downloaded, run the tool.

    Click on the Continue button, after a short time, the Continue button will change to a Copy button.

    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post. (please do not edit the report.)

    Please state the version and edition of windows from your COA. do not state the product key from the COA. 

    Saturday, October 27, 2012 12:19 PM
    Answerer
  • I have downloaded and run (and copied) the diagnostic tool, but when I try to post it here I get the following message:

    "Body text cannot contain images or links until we are able to verify your account"

    Sorry, not great on computers...how can I get my account verified?

    Saturday, October 27, 2012 12:29 PM
  • I've posted without the links.  My version is Windows 7 Home Premium OA

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
    Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
    Windows Product ID: 00426-OEM-8992662-00497
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {F26A32C1-8154-4C7A-AAF6-B10CE8C11943}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.120830-0334
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F26A32C1-8154-4C7A-AAF6-B10CE8C11943}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-1677106888-3788042897-1127323739</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N5030                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="4"/><Date>20100913000000.000000+000</Date></BIOS><HWID>BFB83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600497-02-1033-7600.0000-1982011
    Installation ID: 013330443596533963643922245392000605335230247890519586
    Processor Certificate URL:
    Machine Certificate URL:
    Use License URL:
    Product Key Certificate URL:
    Partial Product Key: PMJBM
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 10/27/2012 5:56:49 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:19:2012 21:04
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAeqhKApSiWJB6f9LK0ob+Pg44vubU7Va4

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    WN09  
      FACP   DELL    WN09  
      HPET   DELL    WN09  
      MCFG   DELL    WN09  
      SLIC   HPQOEM  SLIC-MPC
      OSFR   DELL    WN09  
      SSDT   PmRef  BspCst
      SSDT   PmRef  BspCst
      SSDT   PmRef  BspCst

    Saturday, October 27, 2012 12:59 PM
  • your install is using the blacklisted Lenovo OEM SLP key. this key was blacklisted before win 7 was released and has never been sold. Your install was done using a hackers loader program as evidenced by the HP slic table on a Dell computer.

    you will have to purchase and install genuine windows or revert to the windows your computer came with.

    Saturday, October 27, 2012 1:37 PM
    Answerer
  • Account verification is automatic after 10 days - you can work around the restriction by posting the text of a reply, and then editing it to insert the affected areas if necessary. This is a new restriction brought about by anti-spam measures, and MS is still working the bugs out.

    Your installation of Windows is counterfeit.

    The Key in use is the infamous Lenovo Stolen Key - which was never legally installed on a machine.

    the machine is a Dell - but the SLIC table shows as being a Hewlett Packard. This means that a hacker's Activation Exploit has been used in an attempt to circumvent activation and validation requirements.

    For which version and edition of Windows is teh machine licensed, according to the COA sticker on the case?ou should reformat and reinstall using that edition, either from the manufacturer's Recovery media, or using legitimate retail media.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, October 27, 2012 1:40 PM
    Moderator
  • Thanks George1009.  I bought the computer in the UK and sent it as a gift to my fiancee in India.  It now transpires that they had problems setting up an internet connection and took it to a local 'expert' who wiped everything and re-installed using what must've been counterfeit software.  I have the original recovery disks so will use them.  Never done that before though, so would appreciate it if you could give me a few tips.

    Sunday, October 28, 2012 4:50 AM
  • Thanks Noel D Paton.  I bought the computer in the UK and sent it as a gift to my fiancee in India.  It now transpires that they had problems setting up an internet connection and took it to a local 'expert' who wiped everything and re-installed using what must've been counterfeit software.  I have the original recovery disks so will use them.  Never done that before though, so would appreciate it if you could give me a few tips
    Sunday, October 28, 2012 4:52 AM
  • The Recovery disks will wipe everything - so back up data to external media first.

    Check the manufacturer's website for their instructions - every manufacturer has their own process, and that can change between models, so sheck the iste for your model.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, October 28, 2012 9:18 AM
    Moderator
  • Hi Noel,

    I've encountered a bit of an unexpected problem whilst reformatting the laptop which I'm hoping you can help me with(!).

    I loaded the 2 recovery disks that were provided and followed all of the instructions to do a factory reset (there were no files on the laptop that needed saving apart from some photos).  The laptop's original Windows 7 Home Premium loaded up and everything seemed fine.  The only extra thing I did was insert a mobile internet dongle, which loaded it's driver and asked permission to make changes to install.  However, when I switched the laptop and off and turned it on again, it would not load.  A black screen appeared with the following text:

    Windows failed to start.  A recent hardware or software change might be the cause. To fix the problem:

    1) Insert your Windows installation disc and restart the computer.

    2) Choose your language settings, and then click "Next".

    3) Click "Repair your computer".

    If you do not have this disc, contact your system administrator or computer manufacturer for assistance.

    Status: 0xc000000e

    Info: The boot selection failed because a required device is inaccesible

    The only way I am then able to get the laptop working is by doing a full factory reset using the recovery disks...but same problem each time I turn off laptop.

    Would really appreciate any help you can offer.  I don't have specific Windows Installation Disc as it was loaded on by the retailer and incorporated into the recovery discs, so can't follow the suggested course of action.

    Monday, October 29, 2012 4:20 PM
  • This sounds as if the problem is with the installation disks you're using.

    Does your machine have a COA sticker on the case (or inside the battery compartment)?

    If so, I'd suggest downloading the SP1 Refresh ISO and burning it to disk, then using that for the install together with the COA Key.

    Download the SP1 Refresh for your chosen language and edition from the links on these pages...

    http://www.heidoc.net/joomla/technology-science/microsoft

    The links are for downloads from the Digital River server run for MS.



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, October 29, 2012 4:39 PM
    Moderator
  • Hi Noel,

    Thanks for that.  Yes I have a COA stiker.  It says I'm running Windows 7 Home Premium OA.  So would the correct Digital River item to download be the Windows 7 Home Premium x64 SP1 U (media refresh)?

    Tuesday, October 30, 2012 11:52 AM
  • That sounds right - just make sure that you pick the right language, or you could end up working in Chinese!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by XS4 Wednesday, October 31, 2012 8:45 AM
    Tuesday, October 30, 2012 12:11 PM
    Moderator
  • Thanks for that Noel.  Unfortunately I am in India at the moment and the download speed I'm getting is not fast enough to allow me to download the file, so I will wait until I return to the UK and run off the file then.  Thanks again
    Wednesday, October 31, 2012 9:11 AM
  • Does anyone around have a *legitimate* retail install disk?? borrow that and burn a copy


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, October 31, 2012 9:23 AM
    Moderator