Cant run MGA Diagnostic RRS feed

  • Question


    I've run into a problem I havent been able to resolve regarding running Active X Controls. This includes the MGA Diagnostic as well as whatever control is run from www.microsoft.com/office or any other page with active x control installs. I've run IE with all addons disabled and can access the site with no error. Ive also run it normally and manually disabled all addons, which did not work.


    The symptoms/steps are:

    Navigate to a page that tries to run or install an active x control.

    IE and any IE instances created using "Open in new tab" or "Open in new window" are closed.

    No warning or error message is displayed(Information Bar). Though I can hear the "blip", as if the bar was popping up, just before the process exits.

    No events in Event Viewer for any group including the IE group.


    Im running Windows XP SP3 and IE 7.0.5730.13.

    Ive installed all updates from Microsoft Update.

    I had to manually download and run the MS Update install, the update website crashed IE previously as well. It seems just to be when an active x install is needed.


    I'd like to get to the solution to the root issue rather than just downloading the install separately if possible.


    Hope this is enough info to go off.





    Monday, July 21, 2008 6:50 PM


All replies

  • Hello Matt,


    Please try the following and let us know if you were successful.


    Step 1: OGA Manual ActiveX Installation


    1.      Click the Start button, then click “Run”

    2.      Type in “iexplore http://go.microsoft.com/fwlink/?linkid=58813” then click ‘OK’. You will be prompted to download “OGAControl.cab”.

    3.      Choose Open. Once this completes, a window will open showing two files, OGACheckControl.dll and OGAControl.inf. Leave this window open for now.

    4.      Click the Start button, then click “Run”

    5.      Type in “system32”, then click ‘OK’. (If you are running Windows XP, you may need to click “show files” to allow access to this system directory.)

    6.      Drag the OGACheckControl.dll file from the window that was open into the system32 directory. If you are prompted to overwrite a file, choose ‘Yes’ to overwrite any existing file. (If you are running Vista, you may be prompted to provide administrator permission to complete the action. If so, press “Continue” and allow it.)

    7.      Click the Start button, then click “Run”

    8.      Type “regsvr32 OGACheckControl.dll”, and then click ‘OK’.

    9.      You should see a dialog saying “DllRegisterServer in OGACheckControl.dll succeeded.”


    After you finish the above steps please restart the computer and try to validate Office again.

    http://www.microsoft.com/genuine/office/WhyValidate.aspx?familyid=8b081f3a-b7d0-4b16-b8af-5a6322f4fd01&displaylang=en .  Were you able to pass Office Validation successfully?


    Should you have additional problems please review the knowledge base (KB) article “How to troubleshoot problems that you may experience when you try to activate an Office product” located @ http://support.microsoft.com/kb/903275/en-us  and “How to troubleshoot problems that you may experience when you try to activate a 2007 Office product” located @:  http://support.microsoft.com/kb/919895.  Please look @ Method 2: If the Opa11.dat file or the Data.dat file is corrupted and make the changes applicable for your version of Office.


                Restart the computer and contact the Microsoft Activation Center to re-activate Office should there be problems should you need assistance. The Office Activation Center can be reached at (888) 652-2342 from 8:00 AM to 10:00 PM Pacific Time.


    Thank you,


    Stephen Holm, MS

    OGA and WGA Forum Manager

    Monday, July 21, 2008 8:27 PM
  • I performed the steps you indicated. I followed the link for validation and the info bar popped up asking if I wanted to run the active x control. I ran the validation and it succeeded.


    I then went to www.microsoft.com/office and the same behavior occurred. The browser closed without any notification. As before, there was a beep as if the information bar was going to display, but it did not display before the browser closed.

    I also duplicated the same behavior by clicking the "Templates on Office Online" link from the "New Workbook" task pane in Excel 2003 v11.8211.8202 SP3.


    All updates are current according to the microsoft update site. Office has already been activated as well.


    Any further help is much appreciated as this is a very frustrating situation.




    Tuesday, July 22, 2008 3:00 PM
  • Matt Garrison,


    Thank you for visiting the Microsoft Genuine Advantage Forum.  The purpose of this forum is the support of Office Genuine Advantage (OGA) program.  Your question is off topic as well as outside my area of knowledge. I suggest posting your question to one of the Office newsgroups here: http://www.microsoft.com/office/community/en-us/default.mspx?d=1  or http://www.microsoft.com/office/community/en-us/default.mspx?dg=microsoft.public.office.misc&lang=en&cr=US


    Here is a KB article that may also help regarding your Internet Explorer issue: 



    If you should have other non-OGA questions please visit our other communities for helpful information here:  http://www.microsoft.com/atwork/community.mspx .  Thank you for visiting the forum.


    Lori MS
    • Marked as answer by Lori MS Friday, July 25, 2008 11:29 PM
    • Unmarked as answer by Carl-S Thursday, August 28, 2008 4:02 AM
    • Marked as answer by Carl-S Thursday, August 28, 2008 4:02 AM
    Tuesday, July 22, 2008 7:20 PM