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Window 7 Home Premium says it is not genuine but is RRS feed

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    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR

    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=

    Windows Product ID: 00359-OEM-8992687-00007

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {414F793A-232A-418A-A8EA-08ED527F615A}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.120830-0333

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Nadine\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{414F793A-232A-418A-A8EA-08ED527F615A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-1660305695-394986902-127174894</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>K54C</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K54C.202</Version><SMBIOSVersion major="2" minor="6"/><Date>20111103000000.000000+000</Date></BIOS><HWID>65CB3507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009

    Installation ID: 096703068940507545462143300003140280037513485726422040

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 9YQTR

    License Status: Licensed

    Remaining Windows rearm count: 1

    Trusted time: 2/25/2013 5:55:00 AM

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000004340

    Event Time Stamp: 2:25:2013 04:03

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui

    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

    HWID Data-->

    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GHuTyh0hpvk8AiMQPDuVKjaLnM=

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    _ASUS_                                Notebook

      FACP                                   _ASUS_                                Notebook

      DBGP                                  _ASUS_                                Notebook

      HPET                                    _ASUS_                                Notebook

      MCFG                                 _ASUS_                                Notebook

      ECDT                                    _ASUS_                                Notebook

      SLIC                                      _ASUS_                                Notebook

      SSDT                                    PmRef                  Cpu0Ist

      SSDT                                    PmRef                  Cpu0Ist

      ASF!                                     INTEL                      HCG

    Monday, February 25, 2013 11:11 AM

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    The CBS log doesn't show any sign of an SFC having run (the current log is only for about 1 second!!!) - but it does show a number of instances of this error

       Failed to process single phase execution. [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

    associated with a number of install packages....

     Line 464: 2013-03-09 05:13:59, Info                  CBS    WER: Generating failure report for package: Package_for_KB2792100~31bf3856ad364e35~amd64~~9.4.1.0, status: 0x8e5e03fa, failure source: Resolve, start state: Resolved, target state: Installed, client id: WindowsUpdateAgent
 Line 567: 2013-03-09 05:14:12, Info                  CBS    WER: Generating failure report for package: Package_for_KB2797052~31bf3856ad364e35~amd64~~9.4.1.0, status: 0x8e5e03fa, failure source: Resolve, start state: Resolved, target state: Installed, client id: WindowsUpdateAgent
 Line 72413: 2013-03-09 05:15:57, Info                  CBS    WER: Generating failure report for package: Package_for_KB2790655~31bf3856ad364e35~amd64~~6.1.1.0, status: 0x8e5e03fa, failure source: Resolve, start state: Resolved, target state: Staged, client id: WindowsUpdateAgent
 Line 73247: 2013-03-09 05:16:09, Info                  CBS    WER: Generating failure report for package: Package_for_KB2790113~31bf3856ad364e35~amd64~~6.1.1.1, status: 0x8e5e03fa, failure source: Resolve, start state: Resolved, target state: Staged, client id: WindowsUpdateAgent
 Line 73608: 2013-03-09 05:16:19, Info                  CBS    WER: Generating failure report for package: Package_for_KB2778344~31bf3856ad364e35~amd64~~6.1.1.0, status: 0x8e5e03fa, failure source: Resolve, start state: Resolved, target state: Staged, client id: WindowsUpdateAgent
 Line 74430: 2013-03-09 05:16:33, Info                  CBS    WER: Generating failure report for package: Package_for_KB2789645~31bf3856ad364e35~amd64~~6.1.1.0, status: 0x8e5e03fa, failure source: Resolve, start state: Resolved, target state: Staged, client id: WindowsUpdateAgent
 Line 74778: 2013-03-09 05:16:45, Info                  CBS    WER: Generating failure report for package: Package_for_KB2799494~31bf3856ad364e35~amd64~~6.1.1.0, status: 0x8e5e03fa, failure source: Resolve, start state: Resolved, target state: Staged, client id: WindowsUpdateAgent

    There are probably more entries that rolled off the top of the log.

    I've not had much success attempting to directly fix this type of error, but rumour has it that resetting the SoftwareDistribution folder will work.

    Follow the instructions here - run the Fixit first, and if it fails, work though the manual fix (Let me fix it myself...) http://support.microsoft.com/kb/971058

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, March 9, 2013 10:53 AM
    Moderator

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    Please run a full CHKDSK and SFC scan....

     

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    CHKDSK C: /R

     

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

     

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

     

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, February 25, 2013 6:50 PM
    Moderator
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    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {A51C7352-5A83-47FC-889B-173083809AFC}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Nadine\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A51C7352-5A83-47FC-889B-173083809AFC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-1660305695-394986902-127174894</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>K54C</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K54C.202</Version><SMBIOSVersion major="2" minor="6"/><Date>20111103000000.000000+000</Date></BIOS><HWID>65CB3507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
    Installation ID: 096703068940507545462143300003140280037513485726422040

    Partial Product Key: 9YQTR
    License Status: Licensed
    Remaining Windows rearm count: 1
    Trusted time: 2/25/2013 7:35:15 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000004340
    Event Time Stamp: 2:25:2013 16:00
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GHuTyh0hpvk8AiMQPDuVKjaLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   _ASUS_  Notebook
      FACP   _ASUS_  Notebook
      DBGP   _ASUS_  Notebook
      HPET   _ASUS_  Notebook
      MCFG   _ASUS_  Notebook
      ECDT   _ASUS_  Notebook
      SLIC   _ASUS_  Notebook
      SSDT   PmRef  Cpu0Ist
      SSDT   PmRef  Cpu0Ist
      ASF!   INTEL    HCG

    After CHKDSK it said "Windows Resource Protection found corrupt files but was able to fix"

    Trying to upload the CBS.zip but it is giving me some issues, will post it as soon as it uploads.

    Thank you for you help!

    Tuesday, February 26, 2013 12:45 AM
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    You won't be able to upload it direct to the forum  - you have to upload it to a fileshare site and post a link.

    The problem then becomes that until your account here is 'validated' you can't post links :) - simply paste the link in then break it by using hxxp rather than http .

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, February 26, 2013 8:53 AM
    Moderator
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    THanks

    Here is the link

    hxxp://sdrv.ms/XEn1n

    Tuesday, February 26, 2013 9:35 PM
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    I get a 'not found' error from BitLy on your shortcut?

    http://sdrv.ms/XEn1n 

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, February 26, 2013 9:48 PM
    Moderator
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    hopeful this would work

    hxxps://skydrive.live.com/redir?resid=249AF1BA72EB5DA7!107&authkey=!APSSHQ5DZJ0ZV5I

    Tuesday, February 26, 2013 11:11 PM
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    That worked :)

    There's only one problem in the SFC are there....

    	Line 4306: 2013-02-25 19:14:43, Info                  CSI    00000306 [SR] Repairing 1 components
	Line 4307: 2013-02-25 19:14:43, Info                  CSI    00000307 [SR] Beginning Verify and Repair transaction
	Line 4310: 2013-02-25 19:14:43, Info                  CSI    00000309 [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4313: 2013-02-25 19:14:44, Info                  CSI    0000030b [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4314: 2013-02-25 19:14:44, Info                  CSI    0000030c [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
	Line 4319: 2013-02-25 19:14:44, Info                  CSI    0000030f [SR] Could not reproject corrupted file [ml:520{260},l:62{31}]"\??\C:\Windows\IME\IMESC5\DICTS"\[l:22{11}]"PINTLGB.IMD"; source file in store is also corrupted
	Line 4332: 2013-02-25 19:14:44, Info                  CSI    00000311 [SR] Repair complete

    I can't see that causing any problem (it's a Chinese language file, after all!) - but I'll post a fix protocol for it anyhow, later (maybe tomorrow now)

    I can't see any other problems of note in the log, but there are some relevant entries referring to the licensing files.

    It may be worth running another SFC scan to see if anything changes (some say it should be run three times  to clear any queues)

    Also,

    Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

    (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

     

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

     

    Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, February 26, 2013 11:52 PM
    Moderator
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    ...

    I'm off to bed now - but here's the repair protocol for that Chinese file :)

    I've uploaded a file - n76aa.zip - to my SkyDrive at Noel's SkyDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)
    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\n76aa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\n76aa
    or
    DIR E:\n76aa

     

    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

     

    XCOPY <drive>:\n76aa <drive>:\windows\winsxs /y /i /s /v /h

     

    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

     

    run the command (it should take almost no time)and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link

    Also run a new MGADiag report, and post the result.

     

    ...zzzzzzz

    :)

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, February 26, 2013 11:58 PM
    Moderator
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    hxxps://skydrive.live.com/redir?resid=249AF1BA72EB5DA7!108&authkey=!ADQmrNamLdr1rYY
    Wednesday, February 27, 2013 1:58 PM
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    CheckSUR is clear

    Any joy with the file replacement, yet?

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, February 27, 2013 2:16 PM
    Moderator
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    Replaced File here is new report and CBS log

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {A51C7352-5A83-47FC-889B-173083809AFC}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Nadine\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A51C7352-5A83-47FC-889B-173083809AFC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-1660305695-394986902-127174894</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>K54C</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K54C.202</Version><SMBIOSVersion major="2" minor="6"/><Date>20111103000000.000000+000</Date></BIOS><HWID>65CB3507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
    Installation ID: 096703068940507545462143300003140280037513485726422040

    Partial Product Key: 9YQTR
    License Status: Licensed
    Remaining Windows rearm count: 1
    Trusted time: 2/27/2013 2:51:16 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000004340
    Event Time Stamp: 2:26:2013 02:01
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GHuTyh0hpvk8AiMQPDuVKjaLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   _ASUS_  Notebook
      FACP   _ASUS_  Notebook
      DBGP   _ASUS_  Notebook
      HPET   _ASUS_  Notebook
      MCFG   _ASUS_  Notebook
      ECDT   _ASUS_  Notebook
      SLIC   _ASUS_  Notebook
      SSDT   PmRef  Cpu0Ist
      SSDT   PmRef  Cpu0Ist
      ASF!   INTEL    HCG

    hxxps://skydrive.live.com/redir?resid=249AF1BA72EB5DA7!109&authkey=!AAAfFL3WAFjZYy4

    Wednesday, February 27, 2013 7:57 PM
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    (Sorry about the delay!)

    It looks as if the change didn't work for some reason.

    Please run the following commands and post the results

    DIR C:\Windows\winsxs\n76aa

    DIR C:\n76aa /S

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, March 2, 2013 11:49 AM
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    C:\Windows\system32>DIR C:\Windows\winsxs\n76aa

     Volume in drive C is OS

     Volume Serial Number is 008E-DBB0

     Directory of C:\Windows\winsxs\n76aa

    02/27/2013  05:25 PM    <DIR>          .

    02/27/2013  05:25 PM    <DIR>          ..

    02/27/2013  05:25 PM    <DIR>          amd64_microsoft-windows-i..lified-chinese

    -core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b

                   0 File(s)              0 bytes

                   3 Dir(s)  78,211,596,288 bytes free

    C:\Windows\system32>DIR C:\n76aa /S

     Volume in drive C is OS

     Volume Serial Number is 008E-DBB0

     Directory of C:\n76aa

    02/27/2013  09:01 AM    <DIR>          .

    02/27/2013  09:01 AM    <DIR>          ..

    02/27/2013  09:01 AM    <DIR>          n76aa

                   0 File(s)              0 bytes

     Directory of C:\n76aa\n76aa

    02/27/2013  09:01 AM    <DIR>          .

    02/27/2013  09:01 AM    <DIR>          ..

    02/27/2013  09:01 AM    <DIR>          amd64_microsoft-windows-i..lified-chinese

    -core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b

                   0 File(s)              0 bytes

     Directory of C:\n76aa\n76aa\amd64_microsoft-windows-i..lified-chinese-core_31bf

    3856ad364e35_6.1.7601.17514_none_763763505e93084b

    02/27/2013  09:01 AM    <DIR>          .

    02/27/2013  09:01 AM    <DIR>          ..

    02/27/2013  09:01 AM           326,858 PINTLGB.IMD

                   1 File(s)        326,858 bytes

         Total Files Listed:

                   1 File(s)        326,858 bytes

                   8 Dir(s)  78,211,530,752 bytes free

    Saturday, March 2, 2013 4:48 PM
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    As I suspected, you didn't properly extract the required files.

    Please open an Elevated Command Prompt, and run the following commands.

    RD C:\n76aa /S

    RD C:\Windows\winsxs\n76aa /S

    Then try the routine from my earlier post again - not that you must extract the files to C:\ (not c:\np76aa) - this should create the required np76aa folder anyhow.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, March 2, 2013 5:39 PM
    Moderator
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    I did what you said and am still getting the same problems.
    Monday, March 4, 2013 8:37 PM
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    OK - please run these two commands again...

    DIR C:\Windows\winsxs\n76aa

    DIR C:\n76aa /S

    post the results

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, March 4, 2013 8:41 PM
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    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>DIR C:\Windows\winsxs\n76aa
     Volume in drive C is OS
     Volume Serial Number is 008E-DBB0

     Directory of C:\Windows\winsxs\n76aa

    02/27/2013  05:25 PM    <DIR>          .
    02/27/2013  05:25 PM    <DIR>          ..
    02/27/2013  05:25 PM    <DIR>          amd64_microsoft-windows-i..lified-chinese
    -core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b
                   0 File(s)              0 bytes
                   3 Dir(s)  76,446,699,520 bytes free

    C:\Windows\system32>DIR C:\n76aa /S
     Volume in drive C is OS
     Volume Serial Number is 008E-DBB0

     Directory of C:\n76aa

    03/02/2013  01:33 PM    <DIR>          .
    03/02/2013  01:33 PM    <DIR>          ..
    03/02/2013  01:33 PM    <DIR>          amd64_microsoft-windows-i..lified-chinese
    -core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b
                   0 File(s)              0 bytes

     Directory of C:\n76aa\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad
    364e35_6.1.7601.17514_none_763763505e93084b

    03/02/2013  01:33 PM    <DIR>          .
    03/02/2013  01:33 PM    <DIR>          ..
    03/02/2013  01:33 PM           326,858 PINTLGB.IMD
                   1 File(s)        326,858 bytes

         Total Files Listed:
                   1 File(s)        326,858 bytes
                   5 Dir(s)  76,446,633,984 bytes free

    Tuesday, March 5, 2013 6:31 PM
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    The output from those is what it should be (given the fact that you may not have permissions to delete the folder from the Winsxs container)

    Please run a new SFC /SCANNOW and upload the new CBS.log file to your public SkyDrive, - post a new link.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, March 6, 2013 7:35 AM
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    hxxps://skydrive.live.com/redir?resid=249AF1BA72EB5DA7!109&authkey=!ABxi0KfwlT5hUXY
    Saturday, March 9, 2013 10:25 AM
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    The CBS log doesn't show any sign of an SFC having run (the current log is only for about 1 second!!!) - but it does show a number of instances of this error

       Failed to process single phase execution. [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

    associated with a number of install packages....

     Line 464: 2013-03-09 05:13:59, Info                  CBS    WER: Generating failure report for package: Package_for_KB2792100~31bf3856ad364e35~amd64~~9.4.1.0, status: 0x8e5e03fa, failure source: Resolve, start state: Resolved, target state: Installed, client id: WindowsUpdateAgent
 Line 567: 2013-03-09 05:14:12, Info                  CBS    WER: Generating failure report for package: Package_for_KB2797052~31bf3856ad364e35~amd64~~9.4.1.0, status: 0x8e5e03fa, failure source: Resolve, start state: Resolved, target state: Installed, client id: WindowsUpdateAgent
 Line 72413: 2013-03-09 05:15:57, Info                  CBS    WER: Generating failure report for package: Package_for_KB2790655~31bf3856ad364e35~amd64~~6.1.1.0, status: 0x8e5e03fa, failure source: Resolve, start state: Resolved, target state: Staged, client id: WindowsUpdateAgent
 Line 73247: 2013-03-09 05:16:09, Info                  CBS    WER: Generating failure report for package: Package_for_KB2790113~31bf3856ad364e35~amd64~~6.1.1.1, status: 0x8e5e03fa, failure source: Resolve, start state: Resolved, target state: Staged, client id: WindowsUpdateAgent
 Line 73608: 2013-03-09 05:16:19, Info                  CBS    WER: Generating failure report for package: Package_for_KB2778344~31bf3856ad364e35~amd64~~6.1.1.0, status: 0x8e5e03fa, failure source: Resolve, start state: Resolved, target state: Staged, client id: WindowsUpdateAgent
 Line 74430: 2013-03-09 05:16:33, Info                  CBS    WER: Generating failure report for package: Package_for_KB2789645~31bf3856ad364e35~amd64~~6.1.1.0, status: 0x8e5e03fa, failure source: Resolve, start state: Resolved, target state: Staged, client id: WindowsUpdateAgent
 Line 74778: 2013-03-09 05:16:45, Info                  CBS    WER: Generating failure report for package: Package_for_KB2799494~31bf3856ad364e35~amd64~~6.1.1.0, status: 0x8e5e03fa, failure source: Resolve, start state: Resolved, target state: Staged, client id: WindowsUpdateAgent

    There are probably more entries that rolled off the top of the log.

    I've not had much success attempting to directly fix this type of error, but rumour has it that resetting the SoftwareDistribution folder will work.

    Follow the instructions here - run the Fixit first, and if it fails, work though the manual fix (Let me fix it myself...) http://support.microsoft.com/kb/971058

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, March 9, 2013 10:53 AM
    Moderator