locked
Turn off Skype/Lync integration RRS feed

  • Question

  • Hi All,

    Is it possible to turn off the integration between CRM 2011 and Skype/Lync? E.g. when a user is viewing a contact record from Outlook, the preview pane wraps the phone number up with the Lync or Skype logo, and clicking on it will attempt to dial from Skype/Lync.

    Is it possible to turn this off? If so, how?

    Many thanks in advance! 

    Monday, June 3, 2013 1:43 PM

All replies

  • Hi,

    I don't think there is any way to do this, if you have updated rollup 12 and skype or lync installed you will get this feature.


    My Website | My Blog | Follow me on Twitter | My Facebook Page | Microsoft Dynamics CRM 2011 Application Design
    Make sure to "Vote as Helpful" and "Mark As Answer",if you get answer of your question.

    Monday, June 3, 2013 3:40 PM
    Moderator
  • bshah1985,

    the best you have is to disable the IM presence, which disables lync users/contacts status on CRM. You can find this on Settings > administration > General Tab.

    This will not disable the phone icon next to phone numbers, however a workaround would be avoiding phone numbers with the "+" or "(code)" first, this will prevent the icon from loading up.

    Hope this was helpful



    Visit my blog for CRM material, improving performance, kerberos, IFD, development tips, etc. :) http://quantusdynamics.blogspot.com

    Tuesday, June 4, 2013 8:19 AM
  • Hi all - is it possible to turn off the default integration of telephone fields with Skype/Lync?

    I have some javascript which triggered a custom piece of telephone integration using IP phones etc. However with the 2013 upgrade, the phone number fields all try to use Skype or Lync to make the call - my JavaScript is no longer triggering. Is there anyway to disable it so my old javascript will run again?

    Kind Regards,

    Tuesday, November 26, 2013 5:47 PM
  • Hello,

    I believe the only way is to develop script that will turn off inbuilt integration through DOM model.


    Dynamics CRM MVP/ Technical Evangelist at SlickData LLC
    My blog

    • Proposed as answer by HIMBAPModerator Wednesday, November 27, 2013 10:56 AM
    Tuesday, November 26, 2013 6:25 PM
    Moderator
  • Is there a supported way of doing this?
    Wednesday, November 27, 2013 9:50 AM
  • Hello,

    There is no supported way of doing this.


    Our Website | Our Blog | Follow US | My Facebook Page | Microsoft Dynamics CRM 2011 Application Design
    Make sure to "Vote as Helpful" and "Mark As Answer",if you get answer of your question.

    Wednesday, November 27, 2013 10:58 AM
    Moderator