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Can you analyze this problem, PLEASE... RRS feed

  • Question


  • Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 69831-640-8365391-23759
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {BEA51E65-05A8-462B-98CB-7AA566AD7655}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: N/A, hr = 0x80096010
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: Cryptographic Errors Detected

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 112 License Store Error
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-171-1_63BB5E84-321-80070005_16E0B333-80-80070005_B4D0AA8B-911-80070005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: D:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: D:\WINDOWS\system32\syssetup.dll[5.1.2600.2659]
    File Mismatch: D:\WINDOWS\system32\licdll.dll[5.1.2600.2180]
    File Mismatch: D:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.3093]
    File Mismatch: D:\WINDOWS\system32\ntdll.dll[5.1.2600.2180]
    File Mismatch: D:\WINDOWS\system32\kernel32.dll[5.1.2600.3119]
    File Mismatch: D:\WINDOWS\system32\crypt32.dll[5.131.2600.2180]
    File Mismatch: D:\WINDOWS\system32\advapi32.dll[5.1.2600.2180]
    File Mismatch: D:\WINDOWS\system32\setupapi.dll[5.1.2600.2180]
    File Mismatch: D:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: D:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: D:\WINDOWS\system32\oembios.sig[hr = 0x80070714]
    File Mismatch: D:\WINDOWS\system32\syssetup.dll[5.1.2600.2659]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BEA51E65-05A8-462B-98CB-7AA566AD7655}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>69831-640-8365391-23759</PID><PIDType>1</PIDType><SID>S-1-5-21-1614895754-152049171-839522115</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>NVDAACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F4</Version><SMBIOSVersion major="2" minor="4"/><Date>20070621000000.000000+000</Date></BIOS><HWID/><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>112</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>112</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65690</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 


    Sunday, February 3, 2008 10:43 AM

Answers

  • Hello jjoehairy,

     

    Currently Windows is Genuine. The problem you’re experiencing is with the Cryptographic service on your computer. Cryptographic service is a standard service that runs under Windows XP and is used by Windows Genuine Advantage (WGA) to read the Digital Signatures of files on the computer. If the Cryptographic service have errors (as seen in your Diagnostic Report "Validation Status: Cryptographic Errors Detected") WGA cannot Validate a Genuine status.

     

     There is a very easy fix for this. Open Internet Explorer and type the following website in for the URL: http://www.microsoft.com/Genuine/diag/ .  Once you open please click the “Start Diagnostic" button. Click the “Resolve Now” button if/when the tool finds any issues.  The tool will, most likely, resolve the issue on its own or will provide you further instructions.

    Next try this should the above fail: http://support.microsoft.com/kb/822798/en-us  

     

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Monday, February 4, 2008 4:32 PM
  • Hello jjoehairy,

     

    The error code “Office Status: 112 License Store Error”, seen in your Diagnostic Report, tells me that there is an issue with the Licensing file that allows Office to Validate correctly (basically the file is malformed and unreadable). To resolve the issue, we just need to delete the file and it will regenerate once you re-Validate.

     

     Please follow the step below and report on if this had resolved your issue or not.

     

    (Please Note: To successfully complete the below steps, you must be an Administrator for the computer. If you are not the Administrator, please contact the person that is and request that they follow the below steps.)

     

    Windows XP:

    1)      Click the “Start” button.

    2)      Click “Run…”

    3)      Type: %ALLUSERSPROFILE%\Application Data\Office Genuine Advantage\data

    4)      Delete the file: data.dat

    5)      Go to http://www.microsoft.com/genuine/ and click the Validate Office button.

     

     

    After you have completed these steps and you are still experiencing issues with validation then please rerun the MGA diagnostic tool and post the results as a reply to this post and we will be able to further analyze the situation.

     

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Monday, February 4, 2008 4:33 PM

All replies

  • Hello jjoehairy,

     

    Currently Windows is Genuine. The problem you’re experiencing is with the Cryptographic service on your computer. Cryptographic service is a standard service that runs under Windows XP and is used by Windows Genuine Advantage (WGA) to read the Digital Signatures of files on the computer. If the Cryptographic service have errors (as seen in your Diagnostic Report "Validation Status: Cryptographic Errors Detected") WGA cannot Validate a Genuine status.

     

     There is a very easy fix for this. Open Internet Explorer and type the following website in for the URL: http://www.microsoft.com/Genuine/diag/ .  Once you open please click the “Start Diagnostic" button. Click the “Resolve Now” button if/when the tool finds any issues.  The tool will, most likely, resolve the issue on its own or will provide you further instructions.

    Next try this should the above fail: http://support.microsoft.com/kb/822798/en-us  

     

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Monday, February 4, 2008 4:32 PM
  • Hello jjoehairy,

     

    The error code “Office Status: 112 License Store Error”, seen in your Diagnostic Report, tells me that there is an issue with the Licensing file that allows Office to Validate correctly (basically the file is malformed and unreadable). To resolve the issue, we just need to delete the file and it will regenerate once you re-Validate.

     

     Please follow the step below and report on if this had resolved your issue or not.

     

    (Please Note: To successfully complete the below steps, you must be an Administrator for the computer. If you are not the Administrator, please contact the person that is and request that they follow the below steps.)

     

    Windows XP:

    1)      Click the “Start” button.

    2)      Click “Run…”

    3)      Type: %ALLUSERSPROFILE%\Application Data\Office Genuine Advantage\data

    4)      Delete the file: data.dat

    5)      Go to http://www.microsoft.com/genuine/ and click the Validate Office button.

     

     

    After you have completed these steps and you are still experiencing issues with validation then please rerun the MGA diagnostic tool and post the results as a reply to this post and we will be able to further analyze the situation.

     

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Monday, February 4, 2008 4:33 PM