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WGA failure after Clean-Install of OS RRS feed

  • Question

  • Hi
    WGA has validated my software (WinXP Home) at least 50 times over the past months and I have NEVER had a WGA failure.
    However, last Tuesday, I carried out a clean-reinstall of my OS. When I went to update.microsoft.com to download the updates for my OEM version of the OS, the validation process would not complete.
    The explanation given was that "an unknown error" had occurred and I was advised to talk to my "local support team".
    I tried this again at least ten times with exactly the same result.
    So, after Dell (my local support team) had refused to help unless I paid them €51, I returned to the validation web page and just happened to notice a small link referring to CoA.
    I tried this and after answering various questions as to how the Product Key label looked when tilted and other similar queries, I was much relieved to find that the validity of my OS software was accepted and updates started to pour into my computer through the Automatic Updates.
    However, what went wrong? What was this unknown error that caused the normal method of validation to fail? [Note that I did absolutely nothing to remove any errors that may have been interfering with this, yet it worked first time through the CoA route].
    I had previously carried out a clean-reinstall in February and did not have any problem whatsoever with validation of my OS software.
    Given this experience, I am now somewhat wary of carrying out any further clean-reinstalls as I might just find myself with an OS that cannot be updated.
    I would be grateful for any clues you might give me to allay my fears about future clean-reinstalls.

    TIA
    Paul

    Dell 4550 Desktop
    WinXP Home SP2
    CPU P4, 2.53 GHz
    1.0 GB RAM
    Int HD 80 GB ntfs, non-partitioned
    Ext HD 160 GB ntfs, non-partitioned

    Sunday, July 9, 2006 7:33 PM

Answers

  • PaulFXH,

    For some strange reason, Dells like to be validated at this page:  http://www.microsoft.com/genuine.

    If that's where you went after being refused at Windows Updates and then all of a sudden it seemed to work, that could be the explanation---you just had to go the Dell-happy-validation page! 

    Strange but true.

    Monday, July 10, 2006 4:58 AM

All replies

  • PaulFXH,

    For some strange reason, Dells like to be validated at this page:  http://www.microsoft.com/genuine.

    If that's where you went after being refused at Windows Updates and then all of a sudden it seemed to work, that could be the explanation---you just had to go the Dell-happy-validation page! 

    Strange but true.

    Monday, July 10, 2006 4:58 AM
  • Hi Dan

    Thanks for your reply.

    However, I did not use the page you suggested (http://www.microsoft.com/genuine.) but rather the update page: http://update.microsoft.com

    When I pressed the Express button on this page in order to get the essential updates, it asked for validation which, after a few seconds, came back with the "unknown error" message.

    It was only after repeating this process at least 10 times and having been refused free advice on the matter by Dell, that I just happened to notice the Certificate of Authority link on the page where the error is "explained". This link, which I may well have missed. was my saviour.

    However, although my experience had a happy ending, WHY did my validation fail initially?

    More to the point, what sort of guarantee do I have that this is not going to happen again?

    Paul

     

     

    Monday, July 10, 2006 12:31 PM