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    Hi,

     

    I have a newly deloyed CRM 4.0 rollup 18 on server 2008 R2 running on a seperate SQL 2008 SP2.

     

    I also have an email router on a seperate box, all are updated to rollup 18.

    I have imported a organisation from an old CRM 4.0 server that was on a different domain, the import whent through with no errors and have remapped the users

     

    The issue now is with the email router, we are using hosted exchange 2010 and have configured an incoming profile like this for the Org.

    Direction: Incoming

    Email server type: exchange 2010

    Location: https://fqdn/EWS/Exchange.asmx

    Access cred: target orgs exchange admin account as its exchange 2010 in hosted mode ( this is the admin account that is created when creating the organisation)

     

    Then configured a deployment profile:

    crm server: http://crmappserver/organisation

    Port 443 (as its in https mode)

    access cred:

    Other specified using the organisations Exchange Admin account

     

    But when clicking on load data in users and queues i get this error:

    The E-mail router Configuration Manager was unable to retrieve the user and queue information from the Microsoft Dynamics CRM server.

    This may indicate that the Microsoft Dynamics CRM Server is busy.

    Verify that the URL 'http://crmappserver/organisation/' is correct.

    Additionally, this problem can occur if specified access credentials are insufficient.

    To try again, click Load Data. (The request failed with and HTTP status 401:Unauthorized. )

     

    I can web browes to that url, so im guessing its got to do with permissions issues on Exchange, what account must i use and what permissions must it have on exchange 2010 to pull down the data for that specific organisation. 

    Is the email router compatible with Exchange 2010 SP1 hosted?

     

    Thanks,

    Tuesday, July 19, 2011 10:45 AM

Answers

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    Solved my issue, it was due to a IFD misconfiguration, thanks anyway.
    • Marked as answer by Hilton. _ Tuesday, July 19, 2011 2:39 PM
    Tuesday, July 19, 2011 2:14 PM

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    Couple of suggestions. Is the account defined in CRM as an Administrator? this sounds like the first hurdle and why you are getting the 401.

    After that, is your Exchange using a self signed cert? You may need to import it into the Trusted Root Authority store on the email router. I think we had the same issue and manage to resolve it by doing this, you can test it by accessing the URL from IE and when you no longer receive a certificate warning it should work.

    Hope this helps somewhat

    Meint

    Tuesday, July 19, 2011 2:12 PM
  • Question
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    Solved my issue, it was due to a IFD misconfiguration, thanks anyway.
    • Marked as answer by Hilton. _ Tuesday, July 19, 2011 2:39 PM
    Tuesday, July 19, 2011 2:14 PM