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Shell crash error in application RRS feed

  • Question

  • Hello,


    We are looking for suggestions to possibly fix an issue our users are reporting. 

    They randomly get error :- "Application Name".Client.Shell has stopped responding. 

    Event viewer shows the following :- 

    Faulting application name: application.exe, version: X.X.X.X, time stamp: 0x5515edb6
    Faulting module name: ntdll.dll, version: 6.3.9600.18194, time stamp: 0x569515fc
    Exception code: 0xc0000374
    Fault offset: 0x000e6054
    Faulting process id: 0x159dc
    Faulting application start time: 0x01d1a4a4b6ebc311
    Faulting application path: D:\Program Files (x86)\Folder name\Application Name\application.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 854f9a97-1099-11e6-80dc-44a842249993



    We see this coming up on Windows 2012 servers more often than Windows 2008. 

    We have tried to disable UAC/DEP/install desktop experience but it still occurs. We have also tried re-installing the app from fresh.

    Happens in different modules but all the different modules call the same DLL when the crash happens

    We also have a case open with Microsoft and they initially responded with their analysis  :- They informed us that a component named Data Dynamics ActiveBar 2.0 Control which is used by the application is causing this problem. In this specific scenario, it is used in the DLL where we see the crash happen. ActiveBar component is trying to free up some memory in improper way and is causing this crash. It seems the conclusion was :- that Active bar 2 control is trying to free a memory and that encounters heap corruption. VB6 runtime internally manages memory and frees it automatically when unused. So, it’s the internal VB6 operation which is causing issue

    We have tried to comment out the method "we think" is causing the crash, in as many places as we could but it still crashes.The logs show the crash happening at a different place now. 

    Looking for suggestions to help fix this. We can provide more details if needed. 

    Searched in the forums and saw this. Is this something worth trying and could this be related? https://social.msdn.microsoft.com/Forums/windowsapps/en-US/3812855f-f5a9-444a-9023-5e6dcffbc2fb/random-crash-in-ntdlldll-with-planeprojection-animation?forum=winappswithcsharp


    Friday, May 26, 2017 5:55 PM

Answers

  • You mention the VB6 runtime... is this a VB6 application then?  If so, we cannot help you here as this forum is for .Net technologies only.  You would need to search the internet for VB6 resources (or search this forum for links provided by other contributors).

    Reed Kimble - "When you do things right, people won't be sure you've done anything at all"

    Friday, May 26, 2017 6:46 PM
  •  A quick google search for "vb6 forums" turns up several but,  this seems to be the most active.

    VBForums: Visual Basic 6 and Earlier


    If you say it can`t be done then i`ll try it

    Saturday, May 27, 2017 12:03 AM

All replies

  • You mention the VB6 runtime... is this a VB6 application then?  If so, we cannot help you here as this forum is for .Net technologies only.  You would need to search the internet for VB6 resources (or search this forum for links provided by other contributors).

    Reed Kimble - "When you do things right, people won't be sure you've done anything at all"

    Friday, May 26, 2017 6:46 PM
  • Yes this is VB6. Is there another forum here where I can post this to?  
    Friday, May 26, 2017 8:37 PM
  •  A quick google search for "vb6 forums" turns up several but,  this seems to be the most active.

    VBForums: Visual Basic 6 and Earlier


    If you say it can`t be done then i`ll try it

    Saturday, May 27, 2017 12:03 AM
  • Hi VivekMishra,

    Since this forum is discussing and asking questions about the Visual Basic programming language, IDE, libraries, samples, and tools (Not for VB6 questions). And your issue is more related to VB6. This link about vb6, please refer that: http://www.vbforums.com/forumdisplay.php?1-Visual-Basic-6-and-Earlier

    Thank you for participating in the forum activities.

    Best Regards,

    Cherry



    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.

    Saturday, May 27, 2017 1:50 AM
  •  It makes no sense to repeat the same thing as Reed has already said and then post a link to the same forum that i already gave a link to.

    If you say it can`t be done then i`ll try it

    Saturday, May 27, 2017 9:37 AM