I cant Access my Course Work RRS feed

  • Question

  • I enrolled for IT Academy Database Developer study program but have made an error when setting up msn-live login and verifying my account via the verification email.


    So verification email was sent to this email address, and when I sign in using the msn-live login it keeps say ‘this code is being used by another student’.

    I also tried using this email address to sign in for msn-live but it is not allowing me to access this code for the course.


    Can you fix this? Re-link my email address to the product code?

    Saturday, November 14, 2009 10:18 AM

All replies

  • Dear Customer:

    Can you please send your issue details at learnmgr@microsoft.com with the following detail’s?

    -First Name

    -Last Name

    -Live ID you used to login to E-Learning

    -16 Digit Hex PUID

    16 Digit Hex PUID –

      • Go to the following site:  https://account.live.com/SummaryPage.aspx
      • Sign-in to Windows Live.
      • Click on Account Summary (in the left nav)
      • Click on Registered Information (Above Password Reset Information)
      • This will open up to your profile data. 
      • Scroll all the way down to the bottom and you will see the words: Unique ID: [16 digit HexPUID]
      • Copy that 16 digit number paste it into this email.


    -Course Name and Number you are referring to.

    -URL where error/issue encountered.

    -Screenshot of the error if you can get.

    -Detailed description of the problem.

    -Phone number we can reach you at.

    -Country you are located in.


     Thank you,

    Prakash Waghwani
    Microsoft Learning Tier II Support Team.

    Thanks, Prakash Waghwani Microsoft E-Learning Support Team
    Monday, November 16, 2009 1:12 PM