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Unable to load genuine validation key RRS feed

  • Question

  •  

    Hi - hope you can help. I have a computer which has been identified with counterfeit windows software. I have bought a new validation key, but when I try to load it onto my system it keeps failing and states it cannot be loaded. I'm afraid am unaware of any more technical phrases and I am relying on your expertise to help

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-YXRKT-8TG6W-2B7Q8
    Windows Product Key Hash: RVvFciZMdQfJLyDpZteolhaqicQ=
    Windows Product ID: 55274-640-0000356-23303
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.0.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {DC7FF01E-9AF6-4832-B239-D63B009BB426}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DC7FF01E-9AF6-4832-B239-D63B009BB426}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.0.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2B7Q8</PKey><PID>55274-640-0000356-23303</PID><PIDType>1</PIDType><SID>S-1-5-21-299502267-1177238915-725345543</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8300               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="3"/><Date>20040927******.******+***</Date></BIOS><HWID>03293A6F01848053</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17095</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, February 19, 2008 10:11 PM

Answers

  • Hello AntW,

     

    The product key you obtained, is this for Windows XP Pro or Home?  As far as I am aware the product key update tool can only update the product key for the same type of Windows which is currently installed, such as if you have a retail copy of Windows currently installed, you can only update the product key with a retail key and not an OEM or Volume key.  In this case you currently have a Volume copy of Windows installed and most likely the product key you obtained is a Retail key, which unfortunately means you will need to reinstall your copy of Windows using your new key and media.  Please let me know if you have any further questions or concerns.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Tuesday, March 4, 2008 7:05 PM

All replies

  • Hello AntW,

     

    Are you attempting to reinstall the operating system, or use the product key update tool?  Please provide us with the exact error message you receive and we will be able to further troubleshoot the issues you are having.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Tuesday, February 19, 2008 10:35 PM
  • AntW,

     

    Right now, your Dell Dimension 8300 computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

     

    If you search the forum for the part of the VLK reported by the mgadiag utility, YXRKT-8TG6W-2B7Q8, you will see that many, many other posters have submitted reports with that same blocked VLK.

     

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.

     

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

     

    Some more bad news:  The installation of Microsoft Office XP Professional with FrontPage on the computer is Nongenuine (Office Status:  114 means Nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand that you be given the genuine software you paid for, or a refund.  In any case, please remove the nongenuine installation of Office from your computer.

     

    Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, Media Center, or some other edition?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  We would expect yours to read, "Dell."

    4.  DO NOT post the Product Key on the CoA.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    It's almost a certainty that your computer came from Dell with a genuine installation of XP; a COA for XP will prove this.  To solve the problem you have to remove the nongenuine installation of XP Pro and put back the genuine installation of XP Home.  (If the computer came with XP Pro, you can try the Product Key Updater Utility here:  http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx)  Use the Dell Operating System Reinstallation CD provided with the computer, or the Dell PC Restore partition accessed at startup using CTRL + F11.  Please be sure to back up and offload any files that you do not wish to lose, because in the process of removing Pro and installing Home all files will be deleted from the C: partition of the computer's hard disk drive.

     

    Wednesday, February 20, 2008 3:47 AM
  • Matt,

    Thankyou for your response. I am trying to use the product key update tool. The exact error message is 'The product key could not be updated on your computer. This may be due to technical difficulties or network connectivity problems'.

     

    Any help gratefully received

     

    AntW

    Tuesday, March 4, 2008 12:18 PM
  • Hello AntW,

     

    The product key you obtained, is this for Windows XP Pro or Home?  As far as I am aware the product key update tool can only update the product key for the same type of Windows which is currently installed, such as if you have a retail copy of Windows currently installed, you can only update the product key with a retail key and not an OEM or Volume key.  In this case you currently have a Volume copy of Windows installed and most likely the product key you obtained is a Retail key, which unfortunately means you will need to reinstall your copy of Windows using your new key and media.  Please let me know if you have any further questions or concerns.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Tuesday, March 4, 2008 7:05 PM