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Windows 7 'not genuine' pop up

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Yesterday I started receiving the non genuine pop-up. This machine is less than a year old, bought from a local Melbourne store. Here is my diagnostic.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CGKQQ-K6PWY-3FQ87
Windows Product Key Hash: jfz6fdzxp/+4T2wvSjY9BX+sSB4=
Windows Product ID: 00359-OEM-8703307-20806
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {967470B1-7F85-4616-AD4F-BBBA2E62D037}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.101026-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80070057
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80070057
File Mismatch: C:\Windows\system32\wat\watweb.dll[7.1.7600.16395], Hr = 0x80070057

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{967470B1-7F85-4616-AD4F-BBBA2E62D037}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3FQ87</PKey><PID>00359-OEM-8703307-20806</PID><PIDType>3</PIDType><SID>S-1-5-21-347447535-4142570107-1574981382</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>V-P7H55E</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0504   </Version><SMBIOSVersion major="2" minor="6"/><Date>20100716000000.000000+000</Date></BIOS><HWID>8DB83607018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-033-020806-02-3081-7600.0000-0392011
Installation ID: 004282122321689656160295353254248234553180979351683704
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3FQ87
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 17/05/2011 9:50:06 AM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000002
Event Time Stamp: 5:12:2011 18:33
ActiveX: Not Registered - 0x800700c1
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\wat\watweb.dll

HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAln0yXmQfyt4cv0LGgJakhsCYxo4nlISXdlY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   071610  APIC1628
FACP   071610  FACP1628
HPET   071610  OEMHPET
MCFG   071610  OEMMCFG
OEMB   071610  OEMB1628
SSDT   DpgPmm  CpuPm

Monday, May 16, 2011 11:54 PM

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Hello Alphabook,

Well your Diagnostic Report does look better.

While the report is still showing:

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

The below line is no longer showing and that is what I believe was the primary cause of the Non-Genuine error

HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\wat\watweb.dll

Would you reboot and see if windows is still displaying a Non-Genuine error?

Thank you,

Darin MS
- Proposed as answer by Darin Smith MSOwner Wednesday, May 18, 2011 9:56 PM
- Marked as answer by Darin Smith MSOwner Friday, May 20, 2011 6:16 PM
Tuesday, May 17, 2011 7:03 PM

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"Alphabook" wrote in message news:31c7e9b9-cc8e-4cd8-a1a6-1400322ad644...

Yesterday I started receiving the non genuine pop-up. This machine is less than a year old, bought from a local Melbourne store. Here is my diagnostic.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CGKQQ-K6PWY-3FQ87
Windows Product Key Hash: jfz6fdzxp/+4T2wvSjY9BX+sSB4=
Windows Product ID: 00359-OEM-8703307-20806
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80070057
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80070057
File Mismatch: C:\Windows\system32\wat\watweb.dll[7.1.7600.16395], Hr = 0x80070057

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000002
Event Time Stamp: 5:12:2011 18:33
ActiveX: Not Registered - 0x800700c1
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\wat\watweb.dll

Something has interfered with the files from the WAT update, and the easiest way to deal with it is to reinstall the update.

Go to Programs - Uninstall a Program.

Click on the Option to Show Updates and look for the one with KB971033 as reference - if you find it, Uninstall it.

Then go to http://support.microsoft.com/kb/971033 and download the installer from the link to the Download Center (You need the x64 version)and install it.

Then reboot twice, and run another MGADiag report and post the results.

--

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Tuesday, May 17, 2011 9:08 AM

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"Alphabook" wrote in message news:31c7e9b9-cc8e-4cd8-a1a6-1400322ad644...

Yesterday I started receiving the non genuine pop-up. This machine is less than a year old, bought from a local Melbourne store. Here is my diagnostic.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CGKQQ-K6PWY-3FQ87
Windows Product Key Hash: jfz6fdzxp/+4T2wvSjY9BX+sSB4=
Windows Product ID: 00359-OEM-8703307-20806
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80070057
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80070057
File Mismatch: C:\Windows\system32\wat\watweb.dll[7.1.7600.16395], Hr = 0x80070057

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000002
Event Time Stamp: 5:12:2011 18:33
ActiveX: Not Registered - 0x800700c1
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\wat\watweb.dll

Something has interfered with the files from the WAT update, and the easiest way to deal with it is to reinstall the update.

Go to Programs - Uninstall a Program.

Click on the Option to Show Updates and look for the one with KB971033 as reference - if you find it, Uninstall it.

Then go to http://support.microsoft.com/kb/971033 and download the installer from the link to the Download Center (You need the x64 version)and install it.

Then reboot twice, and run another MGADiag report and post the results.

--

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

I followed your Instructions, uninstalled the KB971033 update. Then using your link, tried to install the x64 version as directed, and it failed. I attempted 3 times to do it, each time it failed. I then went to Windows Updater and selected only the KB971033 update to install. It failed also, with error code 80070002. Not sure what to do from here, but will attach another MGADiag report anyway.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CGKQQ-K6PWY-3FQ87
Windows Product Key Hash: jfz6fdzxp/+4T2wvSjY9BX+sSB4=
Windows Product ID: 00359-OEM-8703307-20806
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {967470B1-7F85-4616-AD4F-BBBA2E62D037}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.101026-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{967470B1-7F85-4616-AD4F-BBBA2E62D037}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3FQ87</PKey><PID>00359-OEM-8703307-20806</PID><PIDType>3</PIDType><SID>S-1-5-21-347447535-4142570107-1574981382</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>V-P7H55E</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0504   </Version><SMBIOSVersion major="2" minor="6"/><Date>20100716000000.000000+000</Date></BIOS><HWID>8DB83607018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-033-020806-02-3081-7600.0000-0392011
Installation ID: 004282122321689656160295353254248234553180979351683704
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3FQ87
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 17/05/2011 10:40:04 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:12:2011 18:33
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAln0yXmQfyt4cv0LGgJakhsCYxo4nlISXdlY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   071610  APIC1628
FACP   071610  FACP1628
HPET   071610  OEMHPET
MCFG   071610  OEMMCFG
OEMB   071610  OEMB1628
SSDT   DpgPmm  CpuPm

Tuesday, May 17, 2011 12:40 PM

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Hello Alphabook,

Well your Diagnostic Report does look better.

While the report is still showing:

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

The below line is no longer showing and that is what I believe was the primary cause of the Non-Genuine error

HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\wat\watweb.dll

Would you reboot and see if windows is still displaying a Non-Genuine error?

Thank you,

Darin MS
- Proposed as answer by Darin Smith MSOwner Wednesday, May 18, 2011 9:56 PM
- Marked as answer by Darin Smith MSOwner Friday, May 20, 2011 6:16 PM
Tuesday, May 17, 2011 7:03 PM

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Windows 7 'not genuine' pop up

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