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    i went to run windows update last night and it said it could not validate my windows.i ran the diag tool and it shows not activated.i've had my computer for 3 or 4 years now and never had a problem.its a gateway 7515 that came with xp home but i got the xp pro and xp pro x64 through school 2 months after i bought my computer so i know i have a legal copy not to mention its worked fine for the last 3 years of updating, any help please

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: ?????i'll never tell????
    Windows Product Key Hash: XbLdsLqP80GZnjNiXZWu+S9y9s8=
    Windows Product ID: 76487-016-9110541-22523
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {F5F8DF34-FC36-48E7-8341-EF5F5E7B8640}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.9
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-85-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-171-1_025D1FF3-85-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F5F8DF34-FC36-48E7-8341-EF5F5E7B8640}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BTJCG</PKey><PID>76487-016-9110541-22523</PID><PIDType>0</PIDType><SID>S-1-5-21-796845957-1123561945-725345543</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>MX7515</Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>66.06.00</Version><SMBIOSVersion major="2" minor="4"/><Date>20050808000000.000000+000</Date></BIOS><HWID>CD013607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 



    Monday, October 13, 2008 10:18 PM

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    delcy72,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. In order to receive the best support, please re-run the MGADT and follow the instructions below. Do not alter the report. Copy and paste into post as directed below.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?                        

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.

    Rick, MS

    • Marked as answer by RickImAPC Tuesday, October 28, 2008 3:04 PM
    Tuesday, October 14, 2008 2:50 PM
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    Hello Delcy,

    First we really need for you to re-run the MGA Diagnostic Tool and post the UNEDITED version back in the thread. The diagnostic results are imperative for us to help resolve what you are experiencing. You mentioned purchasing XP Professional from a college bookstore roughly 3 to 4 years ago. Are you currently a student @ that College where the software was purchased? Have you read the End User Licensing Agreement (EULA) for the XP Pro you purchased? You may not be able to continue using the software which you purchased while a student @ the College. I am not the expert nor will I give any guidance pertaining to EULAs as this does fall outside the support scope for WGA as well as outside my expertise.      Please read your End User Licensing Agreement (EULA). In order to read your EULA, click Start>Run, type winver and click OK, then click on the link for the license terms or EULA.

    Questions regarding Software Licensing Terms can be found at the following link:

    http://www.microsoft.com/about/legal/useterms/default.aspx

    Volume licensing customers can use the Microsoft Volume Licensing site to find contact information in their locations. See the following link:

    http://www.microsoft.com/licensing/default.mspx  

    For additional information about Certificates of Authenticity (COA), see the following link:

    http://www.microsoft.com/resources/howtotell/default.aspx?displaylang=en

    Additional Information:

    For licensing questions, please call 1-800-426-9400 (select option 4), Monday through Friday, 6:00 A.M. to 5:30 P.M. (PST) to speak directly to a Microsoft licensing specialist.


    Take care and hopefully this may provide you with more information.


    Stephen Holm, MS
    Forum Manager

    Stephen Holm
    • Marked as answer by RickImAPC Monday, October 20, 2008 2:34 PM
    Friday, October 17, 2008 12:35 AM

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    Windows Product Key: ?????i'll never tell????
    Windows Product Key Hash: XbLdsLqP80GZnjNiXZWu+S9y9s8=
    Windows Product ID: 76487-016-9110541-22523
    Windows Product ID Type: 0
    Windows License Type: Unknown
    When you first installed it, did you have to activate it? If you did not, did the Operating System come with your computer, preinstalled, and you reinstalled using your manufacturer's CD or DVD? If it did not, do you have a Volume Licensing agreement with Microsoft, or are a Software Assurance Customer of Microsoft? If not, you may have a pirated version of Windows. Try running msoobe.exe /a. If it says you need to activate, activate. If it is already activated, reply to me. Hope this helps!

    Monday, October 13, 2008 11:20 PM
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    it came with xphome which was already preinstalled and activated.then at college i bought xp pro from the school bookstore(they said microsoft does a deal with colleges and universities for discounted software but you can only buy 1 copy) installed it,activated it.run great.no problems.that was 3 or  4 years ago this january never had a problem with validation until last night.computer is set to autoupdate but  i still run update about once a month just to see if there are any software on the custom installs i want so its validated my copy at least40 times already since i upgraded and double checked the activation and according to microsoft it is already activated.also don't know if it has anything to do with it but i did just installed service pack 3 and the new beta ie last time i was able to run updates
    Monday, October 13, 2008 11:49 PM
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    i see from a\couple other post that you guys check the\product key so you can tell it's legit sorry i thought you didn't want us to post that line anyway here it is (  *****-*****-4V2J7-T33DC-BTJCG) hope it helps.
    Tuesday, October 14, 2008 12:22 AM
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    delcy72,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. In order to receive the best support, please re-run the MGADT and follow the instructions below. Do not alter the report. Copy and paste into post as directed below.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?                        

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.

    Rick, MS

    • Marked as answer by RickImAPC Tuesday, October 28, 2008 3:04 PM
    Tuesday, October 14, 2008 2:50 PM
  • Question
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    Hello Delcy,

    First we really need for you to re-run the MGA Diagnostic Tool and post the UNEDITED version back in the thread. The diagnostic results are imperative for us to help resolve what you are experiencing. You mentioned purchasing XP Professional from a college bookstore roughly 3 to 4 years ago. Are you currently a student @ that College where the software was purchased? Have you read the End User Licensing Agreement (EULA) for the XP Pro you purchased? You may not be able to continue using the software which you purchased while a student @ the College. I am not the expert nor will I give any guidance pertaining to EULAs as this does fall outside the support scope for WGA as well as outside my expertise.      Please read your End User Licensing Agreement (EULA). In order to read your EULA, click Start>Run, type winver and click OK, then click on the link for the license terms or EULA.

    Questions regarding Software Licensing Terms can be found at the following link:

    http://www.microsoft.com/about/legal/useterms/default.aspx

    Volume licensing customers can use the Microsoft Volume Licensing site to find contact information in their locations. See the following link:

    http://www.microsoft.com/licensing/default.mspx  

    For additional information about Certificates of Authenticity (COA), see the following link:

    http://www.microsoft.com/resources/howtotell/default.aspx?displaylang=en

    Additional Information:

    For licensing questions, please call 1-800-426-9400 (select option 4), Monday through Friday, 6:00 A.M. to 5:30 P.M. (PST) to speak directly to a Microsoft licensing specialist.


    Take care and hopefully this may provide you with more information.


    Stephen Holm, MS
    Forum Manager

    Stephen Holm
    • Marked as answer by RickImAPC Monday, October 20, 2008 2:34 PM
    Friday, October 17, 2008 12:35 AM
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    delcy72 said:

    i see from a\couple other post that you guys check the\product key so you can tell it's legit sorry i thought you didn't want us to post that line anyway here it is (  *****-*****-4V2J7-T33DC-BTJCG) hope it helps.





    delcy72 said:

    it came with xphome which was already preinstalled and activated.then at college i bought xp pro from the school bookstore(they said microsoft does a deal with colleges and universities for discounted software but you can only buy 1 copy) installed it,activated it.run great.no problems.that was 3 or  4 years ago this january never had a problem with validation until last night.computer is set to autoupdate but  i still run update about once a month just to see if there are any software on the custom installs i want so its validated my copy at least40 times already since i upgraded and double checked the activation and according to microsoft it is already activated.also don't know if it has anything to do with it but i did just installed service pack 3 and the new beta ie last time i was able to run updates



    Delcy - rune msooobe /a. What does it say? Does it say that its already activated or does it say it needs to be activated. Do you still go to that university, because if you dont, you are not allowed to use the academic licenses ( such as that given to you by your university or bought at your university)

    By the way - a simple google search will reveal if  you have a pirated key or not.

    Also, what beta did you recently install?
    Friday, October 17, 2008 11:13 PM