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Office 2003 - Validation popup saying not genuine RRS feed

  • Question

  • Hello,

    Just yesterday a user informs me that his Office 2003 Pro installation is saying that his copy of office isn't valid.  When I click "learn more" on the popup, it opens a browser and runs the validation tool, which finds that the key isn't valid.

    The key used for the computer is from the MS Partner Action Pack subscription, and is valid (unless they expire or something?)

    His computer may have had KB949810 applied, and I did install the "OGANotifier_ENU.msi" patch that was released a few days ago, to no success.

    Here is the result from the Office tab of the GA Diagnostic Tool:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-QKQW9-YFG7M-29JMT
    Windows Product Key Hash: FstKhNqIrQe5HfeW05zkwC4PdKI=
    Windows Product ID: 55274-770-5385347-22556
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {29372395-F61D-47F9-95BC-F169E5A37487}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80004005
    File Exists: No
    Version: 1.7.104.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: 114
    Version: 1.7.104.0
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.104.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{29372395-F61D-47F9-95BC-F169E5A37487}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-29JMT</PKey><PID>55274-770-5385347-22556</PID><PIDType>5</PIDType><SID>S-1-5-21-343818398-1202660629-725345543</SID><SYSTEM><Manufacturer>SNC302EEH</Manufacturer><Model>BROKDALE</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.        </Manufacturer><Version>S V1.0                          </Version><SMBIOSVersion major="2" minor="3"/><Date>20010814000000.000000+000</Date></BIOS><HWID>B70231870184C05A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57701</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Any help would be greatly appreciated.  At this point, the user can still use Office normally, he's just irritated by the popup every few hours.

    Thanks!
    Jeff
    Tuesday, April 22, 2008 5:27 PM

Answers

  • Hi JeffMaze,

      Your customer's Microsoft Office Professional Edition 2003 was installed using a Volume License Key that is Blocked by Microsoft. This Key did NOT come in a MS Partner Action Pack subscription. This VLK belonged to a large Software Company located in the Pacific Northwest. Many years ago, this company requested this VLK be blocked due to it being widely leaked on the internet (so widely leaked that the error code 114, seen in the Diagnostic Report, is specific to only this one Volume License key).

     

      I have no way of knowing how this Volume License Key came to be in this install of Office, but, one probable scenario is, what we call, the Repair Shop scenario. What happens is that a user that owns a Genuine copy of Office and/or Windows, goes to a computer repair shop to get their computer fixed (or a friend "fixes" their computer). For whatever reason, the repair shop has to reinstall Windows or Office, but instead of contacting the user and getting the Genuine Office or Windows Product key, the repair person just uses a key they have laying around or one they find off the internet. The end result is that even though the user Does own a Genuine copy of Office and/or Windows, the actual install of Office and/or Windows flags up as Non-Genuine.

     

      My suggestion is that if the user does have a MS Partner Action Pack key (or if he/she has a Genuine Retail or OEM Office Key), he/she can change out the bad Office VLK with their Genuine Office key and they will be good to go. Otherwise, the user will need to purchase a Genuine Copy of Office.

     

      As for update KB949810 (aka Office Notifier), I just want to clarify that Office Notifier does nothing to Office. It can Not cause a Genuine copy of Office to become Non-Genuin. Before Office Notifier, the only way a User would know thier copy of Office was Non-Genuin is if they attempted to download something from office.microosft.com (such as a template or clipart) or if they went to microsoft.com/genuine and manually click the Validate Office button. Office Notifier's only job is to look at the Office's Genuine Status and inform the user if the Office is found Non-Genuine. So in the case of your customer, the Non-Genuine status of their Office install was a pre-existing condition, Office Notifier just informed the user of the non-genuine status.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Tuesday, April 22, 2008 10:29 PM

All replies

  • Hi JeffMaze,

      Your customer's Microsoft Office Professional Edition 2003 was installed using a Volume License Key that is Blocked by Microsoft. This Key did NOT come in a MS Partner Action Pack subscription. This VLK belonged to a large Software Company located in the Pacific Northwest. Many years ago, this company requested this VLK be blocked due to it being widely leaked on the internet (so widely leaked that the error code 114, seen in the Diagnostic Report, is specific to only this one Volume License key).

     

      I have no way of knowing how this Volume License Key came to be in this install of Office, but, one probable scenario is, what we call, the Repair Shop scenario. What happens is that a user that owns a Genuine copy of Office and/or Windows, goes to a computer repair shop to get their computer fixed (or a friend "fixes" their computer). For whatever reason, the repair shop has to reinstall Windows or Office, but instead of contacting the user and getting the Genuine Office or Windows Product key, the repair person just uses a key they have laying around or one they find off the internet. The end result is that even though the user Does own a Genuine copy of Office and/or Windows, the actual install of Office and/or Windows flags up as Non-Genuine.

     

      My suggestion is that if the user does have a MS Partner Action Pack key (or if he/she has a Genuine Retail or OEM Office Key), he/she can change out the bad Office VLK with their Genuine Office key and they will be good to go. Otherwise, the user will need to purchase a Genuine Copy of Office.

     

      As for update KB949810 (aka Office Notifier), I just want to clarify that Office Notifier does nothing to Office. It can Not cause a Genuine copy of Office to become Non-Genuin. Before Office Notifier, the only way a User would know thier copy of Office was Non-Genuin is if they attempted to download something from office.microosft.com (such as a template or clipart) or if they went to microsoft.com/genuine and manually click the Validate Office button. Office Notifier's only job is to look at the Office's Genuine Status and inform the user if the Office is found Non-Genuine. So in the case of your customer, the Non-Genuine status of their Office install was a pre-existing condition, Office Notifier just informed the user of the non-genuine status.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Tuesday, April 22, 2008 10:29 PM
  • Hi Darin,

    Thank you for the reply.  Do you have a suggestion on how to verify the Office 2003 Pro key that is on the problem workstation?

    Thanks!
    Jeff
    • Proposed as answer by Rafael Hidalgo Monday, November 23, 2009 1:30 AM
    • Unproposed as answer by Carey FrischMVP Monday, November 23, 2009 4:00 AM
    Wednesday, April 23, 2008 2:51 AM
  • I am unsure what you mean by "how to verify the Office 2003 Pro key".

     

    The Diagnostis Tool had Verified the Office 2003 Pro key as a VLK belonging to a company that requested that the key be blocked.

     

    Darin

     

    • Proposed as answer by Rafael Hidalgo Monday, November 23, 2009 1:30 AM
    • Unproposed as answer by Carey FrischMVP Monday, November 23, 2009 4:00 AM
    Thursday, April 24, 2008 9:05 PM