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Lookup not working

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Hello,

When someone clicks on schedule in Service Activities and clicks to lookup the service or the resource and selects one it fails to actually select it. It just leaves the box blank. This seems to be a problem that around half the users are having, they should all be on the same machine.

Does anyone know where to start with this?

Thanks.

Tuesday, December 16, 2014 10:27 AM

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CRM version?

this happens with Internet Explorer or also with other browsers?

Maybe it's related to the windows update KB3008923, if the users that have issues have it installed, uninstall it.
My blog: www.crmanswers.net - Rockstar 365 Profile
- Proposed as answer by Guido PreiteMVP Thursday, December 18, 2014 10:36 AM
Tuesday, December 16, 2014 10:34 AM
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CRM 2011 on premises.

It happens to users on IE.

Tuesday, December 16, 2014 10:35 AM
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then check if they have the windows update KB3008923 installed in their machines and uninstall it
My blog: www.crmanswers.net - Rockstar 365 Profile
- Proposed as answer by Guido PreiteMVP Thursday, December 18, 2014 10:36 AM
Tuesday, December 16, 2014 10:38 AM
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Looks like that works! Thanks. Is there a reason why this happens? Can I stop the update from reinstalling?

Thursday, December 18, 2014 10:14 AM
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you can hide the update (right click on the update -> hide) in order to don't be prompted for installation again
My blog: www.crmanswers.net - Rockstar 365 Profile

Thursday, December 18, 2014 10:36 AM