Change E-mail sender name in crm 4 RRS feed

  • Question

  • i am tryin to send email on incident(case) form activities on crm 4

    when i send the email the display name is equal the fullname of the sender.

    I want to change it to the company name.


    how can i perfrom this task?


    thx for replies

    Software Specialist Crm
    Thursday, January 5, 2012 8:38 AM


  • It is the CRM behavior to use the sender fullname,

    few option for you will be:

    1. change the first ,last name in the user entity. (something like create auser as  sender service account)
    2. Create a queue , put your company name, configure the email outgoing profile, select the queue as sender in activity


    Toong Yang
    Thursday, January 5, 2012 9:45 AM