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    My laptop connected to WHS backed up fine. Today I reallocated (combined) the C and D drives into one. No problem doing this. Now I'm trying to get the laptop to backup to the WHS. It starts the backup but then quits about 25%. I tried to reconfigure the laptop but get an error message saying "The computer is not online or Windows Home Server cannot access the computer's hard drive". I did a computer reinstall on the laptop. Not sure what else to do. Any help is appreciated. If I remove this laptop from the backups and reinstall it will it also delete all the previous backups of the laptop?

    Marion

    Monday, November 30, 2009 12:36 AM

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    My laptop connected to WHS backed up fine. Today I reallocated (combined) the C and D drives into one. No problem doing this. Now I'm trying to get the laptop to backup to the WHS. It starts the backup but then quits about 25%. I tried to reconfigure the laptop but get an error message saying "The computer is not online or Windows Home Server cannot access the computer's hard drive". I did a computer reinstall on the laptop. Not sure what else to do. Any help is appreciated. If I remove this laptop from the backups and reinstall it will it also delete all the previous backups of the laptop?

    Marion
    You need to delete that client from the Console (which will delete all of the previous backups for that client), then run the Connector setup again and start with a new backup set for it.
    Monday, November 30, 2009 2:21 AM
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    My laptop connected to WHS backed up fine. Today I reallocated (combined) the C and D drives into one. No problem doing this. Now I'm trying to get the laptop to backup to the WHS. It starts the backup but then quits about 25%. I tried to reconfigure the laptop but get an error message saying "The computer is not online or Windows Home Server cannot access the computer's hard drive". I did a computer reinstall on the laptop. Not sure what else to do. Any help is appreciated. If I remove this laptop from the backups and reinstall it will it also delete all the previous backups of the laptop?

    Marion
    You need to delete that client from the Console (which will delete all of the previous backups for that client), then run the Connector setup again and start with a new backup set for it.
    Monday, November 30, 2009 2:21 AM
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    Just a follow up. I did as you suggested and the laptop backed up fine. At least now I have a good  backup in case I need it.

    As always, thank you for your help.
    Marion

    Monday, November 30, 2009 6:55 PM
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    Just for future reference, you probably didn't have to remove the computer from your server, then re-join it. You should have been able to simply reconfigure backups to omit the old C: and D: partitions (or whatever your drive letters were) and back up the new one. Consult the console help file for more information about configuring backups for a client computer.

    Of course, if you couldn't reconfigure the backup for some reason, removing the computer and re-joining it is the next step.
    I'm not on the WHS team, I just post a lot. :)
    Monday, November 30, 2009 7:54 PM
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    I tried that first Ken but kept getting an error saying it could not connect. At least now I have one backup with more every night so I can rest easy now. LOL. As always, thank you for your input.

    Marion
    Monday, November 30, 2009 9:18 PM
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    Really? I have never been able to reproduce that behavior, though I know it's been reported from time to time in the forums.

    What tool did you use to manipulate your disk partitions?
    I'm not on the WHS team, I just post a lot. :)
    Monday, November 30, 2009 9:43 PM
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    I used Partition Magic. I have used it before and it always works perfectly. My laptop had 600 mb on the C drive and 45 gb on the D drive so I had to merge the two.

    Tuesday, December 1, 2009 12:34 AM
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    I inadvertently said I used Partition Magic. Actually the program I used was Partition Manager by Paragon Software. They have a free version that works great. http://www.paragon-software.com/free/pm.html

    I had to reallocate another laptop today and this time rather than merge the two drives I reallocated the drives to give my C drive more space. I reran the connector setup then WHS backed up perfectly.
    Thursday, December 3, 2009 3:37 AM
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    Ken,

    I've seen this problem too when removing a hard drive from my PC, and found it to be reproducible. If I just remove the drive, backups fail, and I can't get into the backup properties in the console to deselct the drive because it comes up with the above mentioned error.

    The only way around it is to remove the drive from the backup properties first, then remove the drive from the PC.

    Though, from other answers above, re-running the connector install should also solve the problem.
    Sunday, December 6, 2009 4:42 PM