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Running OneCare in safe mode

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I can't run OneCare while in safe mode. When I try to run the Safe Mode AV Scanner.exe, I recieve the following error message:

A device attached to the system is not running.

Can anyone tell me what this means?

Monday, December 31, 2007 4:41 AM

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If you are trying to run OneCare in safe mode per the instructions here - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1215336&SiteID=2 - and it is returning the error you reported, please contact support.

How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

If it fails to validate your subscription, select the option that you are using a trial or beta copy and you can proceed to email support without validation once you've signed in.
-steve

Wednesday, January 2, 2008 2:13 AM

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