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Genuine Advantage problem RRS feed

  • Question

  • I've been using the same copy of Windows XP that I purchased from Newegg several years ago without problem.  I returned from work today and I see that the Windows genuine Advantage validation failed during my latest update. Again, Ive been using this same copy for years without issue.

    Here is my diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-6BKXT-M8JJ6-RPXGJ
    Windows Product Key Hash: 5nTiWPHCccmBwT7jn+WSWXJC39g=
    Windows Product ID: 55274-640-1464517-23854
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {77EDAA48-D427-4C45-867F-1A0D7223D875}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{77EDAA48-D427-4C45-867F-1A0D7223D875}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPXGJ</PKey><PID>55274-640-1464517-23854</PID><PIDType>1</PIDType><SID>S-1-5-21-1409082233-1284227242-725345543</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>G41M-Combo</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F3</Version><SMBIOSVersion major="2" minor="4"/><Date>20100609000000.000000+000</Date></BIOS><HWID>7A9C347F0184E07C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>559108A598DF59A</Val><Hash>XMBUZwEhYDiqQ6pdymz5htnAf/8=</Hash><Pid>54186-751-2378375-17167</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 14340:SYNNEX TECHNOLOGY INTERNATIONAL CORP|14340:SYNNEX TECHNOLOGY INTERNATIONAL CORP|14340:SYNNEX TECHNOLOGY INTERNATIONAL CORP
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Of note, the last 15 characters listed in this report are not the same as the key I know I used to activate this.  When I try and update the product key it says it is not valid for this system.  Thans for any help you can provide.

    Monday, November 12, 2012 11:48 PM

Answers

  • The Product Key in the first report is a Blocked Volume License Key - in the second report, the new Key is shown as being another Volume License Key.

    The second Key is one that was never issued by MS - which is why the report shows it as 'Invalid Product Key'

    Neither of these Keys could have been purchased from Newegg - Volume License Keys are not for sale to the general public


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, November 13, 2012 12:56 AM
    Moderator

All replies

  • Assuming your license is for Windows Xp Pro, use the PKUT....

    Use the Product Key Update Tool - http://windows.microsoft.com/en-GB/windows/help/genuine/product-key to change the Key to the one on your COA sticker, then reboot and  post a new MGADiag report so we can confirm that everything went OK


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, November 13, 2012 12:00 AM
    Moderator
  • last 15 characters now match:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-8JT68-THTYC-F374Q
    Windows Product Key Hash: 1E/GeSAy94ERxooEKjiSeHmBGSk=
    Windows Product ID: 55274-640-0467297-23451
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {77EDAA48-D427-4C45-867F-1A0D7223D875}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{77EDAA48-D427-4C45-867F-1A0D7223D875}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-F374Q</PKey><PID>55274-640-0467297-23451</PID><PIDType>1</PIDType><SID>S-1-5-21-1409082233-1284227242-725345543</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>G41M-Combo</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F3</Version><SMBIOSVersion major="2" minor="4"/><Date>20100609000000.000000+000</Date></BIOS><HWID>7A9C347F0184E07C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>559108A598DF59A</Val><Hash>XMBUZwEhYDiqQ6pdymz5htnAf/8=</Hash><Pid>54186-751-2378375-17167</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 14340:SYNNEX TECHNOLOGY INTERNATIONAL CORP|14340:SYNNEX TECHNOLOGY INTERNATIONAL CORP|14340:SYNNEX TECHNOLOGY INTERNATIONAL CORP
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Tuesday, November 13, 2012 12:13 AM
  • The Product Key in the first report is a Blocked Volume License Key - in the second report, the new Key is shown as being another Volume License Key.

    The second Key is one that was never issued by MS - which is why the report shows it as 'Invalid Product Key'

    Neither of these Keys could have been purchased from Newegg - Volume License Keys are not for sale to the general public


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, November 13, 2012 12:56 AM
    Moderator
  • First of all, thatks for your help with this.  I went back and looked at my Newegg history and it looks like I only bought a 64 bit copy of XP from them (which I can't use with my work system).  I must have purchased this from somewhere else like ebay.  It doesn't make any sense why it would take over 3 years for this to come up as not genuine.  I run regular updates.  Does it make sense to you?  Since it's taken so long is there anything I can do about it?

    Tuesday, November 13, 2012 1:35 AM
  • It's possible that the original Key has only recently become blocked as the proper owner upgraded to Win7 and revoked their old WinXP license - or the fraud was only discovered recently.

    Unfortuantely, at this point in time I can see no way of recoveing your money - and unless you have all receipts/packaging etc, you're unlikely to qualify for a free replacement (which would be Win7 anyhow).

    I'd recommend purchasing a Full retail license for Windows7 (or 8) - of whichever flavour you actually need (the Get Genuine Kit would also work and may be sllightly cheaper - but has a limitiation restricting it to use on the affected computer)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, November 13, 2012 9:12 AM
    Moderator
  • Concur w/Noel re:why now.  Volume licenses are a dynamic thing.

    In case you have your purchase receipt and materials (disc, CoA, etc), here is the link to start a Counterfeit Software report:  https://www.microsoft.com/en-us/howtotell/cfr/report.aspx

    Tuesday, November 20, 2012 11:31 PM