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  • Question

  • can anyone help me i had to get a new motherboard and when i put windows xp pro on it and put the key in it dont let me it says it is being used on a outher com which was my old com board what can i do.
    Saturday, April 28, 2007 5:07 PM

Answers

  • Hi Kenreyes,

     

    If you cannot successfully activate via the internet, then choose the alternative option to "activate by phone".

     

    How to activate Windows XP by phone:
    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1. Click 'Start', point to 'All Programs', point to 'Accessories', point to 'System Tools', and then click 'Activate Windows'.
      Or,
    click the Windows Activation icon in the notification area (aka system Tray).
      Or,
    clicking Start button, then Run, and type in "oobe/msoobe /a", then press the Enter key located on your keyboard.

    2. Click Yes, I want to telephone a customer service representative to active Windows now.  

    3. Follow the steps in the Activate Windows by phone dialog box, and then click Next.

    4. When activation is completed and you receive the following message, click OK.
     "You have successfully activated your copy of Windows". 

    How to activate Windows XP: http://support.microsoft.com/kb/307890/en-us

     

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Monday, April 30, 2007 7:13 PM

All replies

  • Kenreyes,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    Also, please explain the reason for changing motherboards.

    Saturday, April 28, 2007 9:22 PM
  • Hi Kenreyes,

     

    If you cannot successfully activate via the internet, then choose the alternative option to "activate by phone".

     

    How to activate Windows XP by phone:
    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1. Click 'Start', point to 'All Programs', point to 'Accessories', point to 'System Tools', and then click 'Activate Windows'.
      Or,
    click the Windows Activation icon in the notification area (aka system Tray).
      Or,
    clicking Start button, then Run, and type in "oobe/msoobe /a", then press the Enter key located on your keyboard.

    2. Click Yes, I want to telephone a customer service representative to active Windows now.  

    3. Follow the steps in the Activate Windows by phone dialog box, and then click Next.

    4. When activation is completed and you receive the following message, click OK.
     "You have successfully activated your copy of Windows". 

    How to activate Windows XP: http://support.microsoft.com/kb/307890/en-us

     

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Monday, April 30, 2007 7:13 PM