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Windows 7 Update issues RRS feed

  • Question

  • I have been dealing with a a Windows Update Problem for several days, I have been talking with Microsoft Tech Support, Manufacturers Tech Support all without having the problem resolved.
    I recently had a new hard drive installed, used newly ordered recovery disks to format the hard drive and load all original software drivers etc. 
    I went to do a windows update and it did nothing then gave the message "Windows update cannot currently check for updates because the service is not running. You may need to restart your computer".
    I tried turning off Windows Update, deleting the files from the Windows/SoftwareDistribution file and restarting computer, problem persisted.
    I have run tests on the Start-up Procedure, passed; the hard drive, passed; the memory, passed. reinstalled everything from the recovery disks about 4 times.
    I went ran a Windows Update repair feature off of microsoft website, it says it finds issues and resolves them but it still doesn't work.

    I'm convinced it is a Software issue but cannot seem to find it.

    Anyone have any thoughts???

    NOTE: When I tlaked with Microsoft about this they ran some kind od scan from the command prompt and it indicated sometihng about some bad files that it could not fix, this really hasn't been pursued.

    Thank Dan C

    Friday, December 21, 2012 9:05 PM

Answers

  • Lots of thoughts - most of which revolve around 'where does MGA/WGA come into this?'

    Having said that.....

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx

    Please run a full CHKDSK and SFC scan....

     

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    CHKDSK C: /R

     

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

     

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

     

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, December 22, 2012 12:31 AM
    Moderator