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CRM 4, Outlook client, hoster problem RRS feed

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    We just installed CRM 4.0 then installed and configured the Outlook client but all attempts to run Outlook with the CRM client stops while propagating language or Initializing Outlook interface with the error: MS CRM webservice hoster has encountered a problem and needs to close.  We are sorry for the inconvenience.  If you were in the middle of something, the information you were working on might be lost.  Please tell MS about the problem...

    click send or don't send then another popup: An error occurred loading MS Dynamics CRM functionality.  Try restarting Outlook.  Contact your system administrator if errors persist.

    At about the same time Event application log has: MSCRMAddin event 5911 (info), .NET Runtime 2.0 error reporting event1000, MSCRMAddin event 5909, MSCRMAddin event 16940, MSCRMAddin event 16930, MSCRMAddin event5903.

    Tried using a new Outlook profile, but same error.  Tried deleting outcmd.dat file, but same error.

    Anyone seen this or have suggestions?

    Thanks,

    Tate

    Wednesday, May 28, 2008 4:25 PM

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    OK. Looks like CRM Client for Outlook doesn't like it when you're an Admin user instead of a Full user.

     

    I changed my account  Access Mode from Admin to Full and it seems all better now.
    Tuesday, June 3, 2008 3:54 PM

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    Event details:

    Event Type: Information
    Event Source: MSCRMAddin
    Event Category: None
    Event ID: 5911
    Date:  6/3/2008
    Time:  9:45:51 AM
    User:  N/A
    Computer: PC-S5965
    Description:
    The Microsoft CRM Outlook add-in was initialized. HR=0x0. Context=CAddin. Function=CAddin::HrActivateAddin. Line=313.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Error
    Event Source: .NET Runtime 2.0 Error Reporting
    Event Category: None
    Event ID: 1000
    Date:  6/3/2008
    Time:  9:49:43 AM
    User:  N/A
    Computer: PC-S5965
    Description:
    Faulting application microsoft.crm.application.hoster.exe, version 4.0.7333.3, stamp 475914c0, faulting module kernel32.dll, version 5.1.2600.5512, stamp 4802a12c, debug? 0, fault address 0x00012aeb.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 00 70 00 70 00 6c 00   A.p.p.l.
    0008: 69 00 63 00 61 00 74 00   i.c.a.t.
    0010: 69 00 6f 00 6e 00 20 00   i.o.n. .
    0018: 46 00 61 00 69 00 6c 00   F.a.i.l.
    0020: 75 00 72 00 65 00 20 00   u.r.e. .
    0028: 20 00 6d 00 69 00 63 00    .m.i.c.
    0030: 72 00 6f 00 73 00 6f 00   r.o.s.o.
    0038: 66 00 74 00 2e 00 63 00   f.t...c.
    0040: 72 00 6d 00 2e 00 61 00   r.m...a.
    0048: 70 00 70 00 6c 00 69 00   p.p.l.i.
    0050: 63 00 61 00 74 00 69 00   c.a.t.i.
    0058: 6f 00 6e 00 2e 00 68 00   o.n...h.
    0060: 6f 00 73 00 74 00 65 00   o.s.t.e.
    0068: 72 00 2e 00 65 00 78 00   r...e.x.
    0070: 65 00 20 00 34 00 2e 00   e. .4...
    0078: 30 00 2e 00 37 00 33 00   0...7.3.
    0080: 33 00 33 00 2e 00 33 00   3.3...3.
    0088: 20 00 34 00 37 00 35 00    .4.7.5.
    0090: 39 00 31 00 34 00 63 00   9.1.4.c.
    0098: 30 00 20 00 69 00 6e 00   0. .i.n.
    00a0: 20 00 6b 00 65 00 72 00    .k.e.r.
    00a8: 6e 00 65 00 6c 00 33 00   n.e.l.3.
    00b0: 32 00 2e 00 64 00 6c 00   2...d.l.
    00b8: 6c 00 20 00 35 00 2e 00   l. .5...
    00c0: 31 00 2e 00 32 00 36 00   1...2.6.
    00c8: 30 00 30 00 2e 00 35 00   0.0...5.
    00d0: 35 00 31 00 32 00 20 00   5.1.2. .
    00d8: 34 00 38 00 30 00 32 00   4.8.0.2.
    00e0: 61 00 31 00 32 00 63 00   a.1.2.c.
    00e8: 20 00 66 00 44 00 65 00    .f.D.e.
    00f0: 62 00 75 00 67 00 20 00   b.u.g. .
    00f8: 30 00 20 00 61 00 74 00   0. .a.t.
    0100: 20 00 6f 00 66 00 66 00    .o.f.f.
    0108: 73 00 65 00 74 00 20 00   s.e.t. .
    0110: 30 00 30 00 30 00 31 00   0.0.0.1.
    0118: 32 00 61 00 65 00 62 00   2.a.e.b.
    0120: 0d 00 0a 00               ....   

    Event Type: Error
    Event Source: MSCRMAddin
    Event Category: None
    Event ID: 5909
    Date:  6/3/2008
    Time:  9:49:46 AM
    User:  N/A
    Computer: PC-S5965
    Description:
    The Microsoft CRM Outlook add-in failed to initialize the user's language setting.  Restart Microsoft Outlook and try again. HR=0x8013150b. Context=. Function=CAddin::HrActivateAddin. Line=650.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Error
    Event Source: MSCRMAddin
    Event Category: None
    Event ID: 16940
    Date:  6/3/2008
    Time:  9:49:46 AM
    User:  N/A
    Computer: PC-S5965
    Description:
    A problem occurred retrieving information from the Microsoft CRM server.  Check network credentials and network connections and try again. HR=0x80131604. Context=. Function=CAddin::HrInitializeUI. Line=106.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Error
    Event Source: MSCRMAddin
    Event Category: None
    Event ID: 16930
    Date:  6/3/2008
    Time:  9:49:46 AM
    User:  N/A
    Computer: PC-S5965
    Description:
    Initialization of the Microsoft CRM UI failed. Try restarting Microsoft Outlook. HR=0x80131604. Context=. Function=CAddin::HrActivateAddin. Line=665.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Error
    Event Source: MSCRMAddin
    Event Category: None
    Event ID: 5903
    Date:  6/3/2008
    Time:  9:49:49 AM
    User:  N/A
    Computer: PC-S5965
    Description:
    The Microsoft CRM Outlook add-in could not be initialized correctly.  Restart Microsoft Outlook and try again. HR=0x80070057. Context=. Function=CAddin:SurprisenConnection. Line=196.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Tuesday, June 3, 2008 2:29 PM
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    BTW, I also tried the Microsoft Dynamics Diagnostic, but it hangs in the Client Configuration test 7 of 11.

    It generates application event:

     

    Event Type: Error
    Event Source: .NET Runtime 2.0 Error Reporting
    Event Category: None
    Event ID: 1000
    Date:  6/3/2008
    Time:  10:34:38 AM
    User:  N/A
    Computer: PC-S5965
    Description:
    Faulting application microsoft.crm.outlook.diagnostics.exe, version 4.0.7333.3, stamp 475914c9, faulting module kernel32.dll, version 5.1.2600.5512, stamp 4802a12c, debug? 0, fault address 0x00012aeb.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 00 70 00 70 00 6c 00   A.p.p.l.
    0008: 69 00 63 00 61 00 74 00   i.c.a.t.
    0010: 69 00 6f 00 6e 00 20 00   i.o.n. .
    0018: 46 00 61 00 69 00 6c 00   F.a.i.l.
    0020: 75 00 72 00 65 00 20 00   u.r.e. .
    0028: 20 00 6d 00 69 00 63 00    .m.i.c.
    0030: 72 00 6f 00 73 00 6f 00   r.o.s.o.
    0038: 66 00 74 00 2e 00 63 00   f.t...c.
    0040: 72 00 6d 00 2e 00 6f 00   r.m...o.
    0048: 75 00 74 00 6c 00 6f 00   u.t.l.o.
    0050: 6f 00 6b 00 2e 00 64 00   o.k...d.
    0058: 69 00 61 00 67 00 6e 00   i.a.g.n.
    0060: 6f 00 73 00 74 00 69 00   o.s.t.i.
    0068: 63 00 73 00 2e 00 65 00   c.s...e.
    0070: 78 00 65 00 20 00 34 00   x.e. .4.
    0078: 2e 00 30 00 2e 00 37 00   ..0...7.
    0080: 33 00 33 00 33 00 2e 00   3.3.3...
    0088: 33 00 20 00 34 00 37 00   3. .4.7.
    0090: 35 00 39 00 31 00 34 00   5.9.1.4.
    0098: 63 00 39 00 20 00 69 00   c.9. .i.
    00a0: 6e 00 20 00 6b 00 65 00   n. .k.e.
    00a8: 72 00 6e 00 65 00 6c 00   r.n.e.l.
    00b0: 33 00 32 00 2e 00 64 00   3.2...d.
    00b8: 6c 00 6c 00 20 00 35 00   l.l. .5.
    00c0: 2e 00 31 00 2e 00 32 00   ..1...2.
    00c8: 36 00 30 00 30 00 2e 00   6.0.0...
    00d0: 35 00 35 00 31 00 32 00   5.5.1.2.
    00d8: 20 00 34 00 38 00 30 00    .4.8.0.
    00e0: 32 00 61 00 31 00 32 00   2.a.1.2.
    00e8: 63 00 20 00 66 00 44 00   c. .f.D.
    00f0: 65 00 62 00 75 00 67 00   e.b.u.g.
    00f8: 20 00 30 00 20 00 61 00    .0. .a.
    0100: 74 00 20 00 6f 00 66 00   t. .o.f.
    0108: 66 00 73 00 65 00 74 00   f.s.e.t.
    0110: 20 00 30 00 30 00 30 00    .0.0.0.
    0118: 31 00 32 00 61 00 65 00   1.2.a.e.
    0120: 62 00 0d 00 0a 00         b..... 

    Tuesday, June 3, 2008 2:39 PM
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    OK. Looks like CRM Client for Outlook doesn't like it when you're an Admin user instead of a Full user.

     

    I changed my account  Access Mode from Admin to Full and it seems all better now.
    Tuesday, June 3, 2008 3:54 PM
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    Thankyou, we have had the same issue with this. Not sure why it behaves like this though, still this works fine.
    Monday, June 16, 2008 8:47 AM
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    I'm having this problem running Office 2007 and Vista Ultimate SP1. I have full access on the CRM system. I'm kinda new to the CRM4.0 setup and I'm bit lost on how to fix this issue now.
    Tuesday, June 17, 2008 10:00 PM
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    I ran into this problem as well. The account was a "Full User" but that made no difference. What did make a difference was I added the user to a role. Now the CRM Add In in Outlook 2007 is able to connect just fine.

    This was a minor annoyance, however, I'm a little disappointed that such an expensive product cannot provide a little more graceful error message to an end-user.
    Tuesday, November 24, 2009 4:17 PM