locked
Validation error RRS feed

  • Question

  • After automatic updates was turned on my computer ran the updates then needed to reboot.After rebooting I get an error that says "A problem has prevented Windows from accurately checking the licence for this computer. To proceed your copy of Window must be activated with Microsoft.Do you want to activate Windows now?"

    Then I can't get any further. It won't activate on line and telephone activation does not work keep getting same error

     

    HELP PLEASE

     

    This computer has been running XP since new But I had auto update turned off

    Sunday, December 9, 2007 1:10 AM

Answers

  • Dusty,

     

    Please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This will help our team see what you are currently experiencing. In turn we can work on a resolution for your situation.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you,

     

    Stephen Holm, MS

    Wednesday, December 12, 2007 1:24 AM

All replies

  • Dusty,

     

    Please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This will help our team see what you are currently experiencing. In turn we can work on a resolution for your situation.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you,

     

    Stephen Holm, MS

    Wednesday, December 12, 2007 1:24 AM
  • Dusty,

     

    The following MS Knowledge Base article can also provide you with troubleshooting issues you may experience with Product Activation.

     

    http://support.microsoft.com/default.aspx?scid=kb;en-us;307890&sd=techh

     

    http://www.microsoft.com/piracy/activation.mspx

     

    Hope this additional information will provide further assistance.

     

     

    STephen Holm, MS

    Wednesday, December 12, 2007 1:29 AM