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I have a genuine copy of windows 7. Can someone pls look at my report and tell me how to fix the "Windows is not genuine" messages? Thanks! RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-W4MXB-VF73Q-G4DWT
    Windows Product Key Hash: CX5uXNOgFT9PYLnLPfTIycryK2A=
    Windows Product ID: 00359-032-8560504-85949
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {56B45DFB-F5AA-4868-A3B0-1A74BC0564D4}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{56B45DFB-F5AA-4868-A3B0-1A74BC0564D4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-G4DWT</PKey><PID>00359-032-8560504-85949</PID><PIDType>5</PIDType><SID>S-1-5-21-1502712748-2597844293-3503193266</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS M1330                       </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A15</Version><SMBIOSVersion major="2" minor="4"/><Date>20081226000000.000000+000</Date></BIOS><HWID>ED7A0900010000F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>6D71F01D325F6D4</Val><Hash>jAjZgiQkWg3cUZ+zYnVq8OlTebc=</Hash><Pid>81599-874-0570522-65955</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:10:2012 05:01
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          M08    
      FACP            DELL          M08    
      HPET            DELL          M08    
      BOOT            DELL          M08    
      MCFG            DELL          M08    
      SLIC            DELL          M08    
      SSDT            PmRef        CpuPm

    Friday, April 20, 2012 1:30 AM

Answers

All replies

  • Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid. 

    Let's see if rebuilding the licensing store will fix it.

    Recreate the Licensing Store

        1) Click Start button.

        2) Type: CMD.exe into the 'Search programs and files' field

        3) Right-Click on CMD.exe and select Run as Administrator

        4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)

        Note: the Software Protection service may not be running, this is ok.

        5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

        6) Type: rename tokens.dat tokens.bar

        7) Type: cd %windir%\system32

        8) Type: net start sppsvc

        9) Type: slui.exe

        10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    Friday, April 20, 2012 2:19 AM
    Answerer
  • Thank you for responding! 

    I went through the process as you instructed but after it ran through the key validation it's telling me: "A problem occurred when Windows tried to activate.  Error Code 0x8007000D."

    Any ideas how to get past this? Thanks.


    rb

    Friday, April 20, 2012 4:08 AM
  • I was hoping that would fix it.

    Please post a new diagnostic so we can see if anything changed.

    I need help for this from a person more knowledgeable and experienced than I. He is located in the U.K. so is a 5 hour time difference from where you are located.

    What antivirus are you running?  ( I am aware of at least one instance where this error was caused by an antivirus)

    Friday, April 20, 2012 4:41 AM
    Answerer
  • "Rayomand" wrote in message news:23bbd477-2461-41a5-82bc-92b7a146c927...

    Thank you for responding! 

    I went through the process as you instructed but after it ran through the key validation it's telling me: "A problem occurred when Windows tried to activate.  Error Code 0x8007000D."

    Any ideas how to get past this? Thanks.


    rb

    Please post a new report - we need to see if anything has changed
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 20, 2012 11:17 AM
    Moderator
  • Thanks to all for looking at this.  My anti-virus is McAfee but I've been having issues with it as well, it does not launch and I've spent days with their tech support on the phone and the final solution they gave me was to reformat my entire hard-drive and reinstall McAfee. 

    Here is my updated report.  Thanks!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-W4MXB-VF73Q-G4DWT
    Windows Product Key Hash: CX5uXNOgFT9PYLnLPfTIycryK2A=
    Windows Product ID: 00359-032-8560504-85949
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {56B45DFB-F5AA-4868-A3B0-1A74BC0564D4}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{56B45DFB-F5AA-4868-A3B0-1A74BC0564D4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-G4DWT</PKey><PID>00359-032-8560504-85949</PID><PIDType>5</PIDType><SID>S-1-5-21-1502712748-2597844293-3503193266</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS M1330                       </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A15</Version><SMBIOSVersion major="2" minor="4"/><Date>20081226000000.000000+000</Date></BIOS><HWID>ED7A0900010000F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>6D71F01D325F6D4</Val><Hash>jAjZgiQkWg3cUZ+zYnVq8OlTebc=</Hash><Pid>81599-874-0570522-65955</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:19:2012 21:47
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          M08    
      FACP            DELL          M08    
      HPET            DELL          M08    
      BOOT            DELL          M08    
      MCFG            DELL          M08    
      SLIC            DELL          M08    
      SSDT            PmRef        CpuPm


    rb

    Friday, April 20, 2012 12:53 PM
  • Is the above report taken after you did the complete reinstall?

    Darin MS

    Tuesday, April 24, 2012 7:03 PM
  • I could not do a complete reinstall, the process would freeze along the way.  Also, I called Microsoft and they told me that the company who sold me Windows 7, Online Digital Items, had returned the key to them so it was no longer valid.  I read about the company and it seems they've scammed several people in the same way.  Not sure how to proceed now since I seem to be hitting dead-ends on all sides.  Any suggestions are appreciated! Thanks.


    rb

    Thursday, April 26, 2012 11:49 PM
  • I have seen quite a few of these from that seller. They use a different twist on bogus sales. Their product keys end up being blocked. all are marked as being refunded.

    Try to get a refund.  If you read their refund policy it looks like that is not going to happen.

    you can report them here:

    http://www.ic3.gov/default.aspx

    and here:

    http://www.microsoft.com/piracy/reporting/default.aspx

    Friday, April 27, 2012 1:41 AM
    Answerer
  • Just for fun, I did a little research.....

    xxx.onlinedigitalitems.com was first registered in 2010 - but the site claims copyright from 2006 - and is registered through GoDaddy (not a good sign!). It appears to be hosted on servers in Lansing, MI. but according to its terms, would appear to be claiming protection from the courts of Delaware (which is about as close as I can find in terms of any real-world location).

    There are no real-world contact points - although there is email - which raises another red flag.

    The registrant is a proxy - and that raises a red flag, for a business that should want to be known.

    The fact that they are advertising 8% commission for 'affiliates' raises a flag for me.

    Their startfieldtech secure check aborts without resolution for me (but that may be because I'm in the UK)

    Interestingly, they've greyed out the money-changer logos (PayPal, Visa, M/C) presumably so they don't get too badly sued for breach of copyright.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, April 27, 2012 6:32 PM
    Moderator
  • Please submit a confidential Counterfeit Software Report with Microsoft.  You may be eligible for a complimentary edition of genuine Windows 7.

    Carey Frisch

    Friday, April 27, 2012 6:49 PM
    Moderator
  • It's a digital download, Carey - AFAIK, there is no free replacement for such things?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, April 27, 2012 6:56 PM
    Moderator
  • Thanks for the research guys.  I'll report the vendor.  Also, I happen to have lost my Windows Media Player suddenly.  Do you know if this is related to the "Windows is not Genuine" issue? 

    rb

    Tuesday, May 1, 2012 2:23 AM
  • Media Player, or Media Center?

    Media Player should continue to work, but I seem to recall that Media Center is validation-dependent.

    If Media Player is 'MIA' then you may have malware.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, May 1, 2012 5:46 AM
    Moderator
  • It's Media Player, the Center is ok.  I need it to connect my computer to my PS3.  Any ideas on how to restore it given my computer still says my "version of windows is not genuine"? thanks.

    rb

    Thursday, May 3, 2012 2:41 AM
  • "Rayomand" wrote in message news:42a5a624-4847-49dc-87c6-a35624b96c7c...
    It's Media Player, the Center is ok.  I need it to connect my computer to my PS3.  Any ideas on how to restore it given my computer still says my "version of windows is not genuine"? thanks.

    rb

     
    Off-hand, no, afraid not :(
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, May 3, 2012 7:10 AM
    Moderator