Answered by:
Lost Product Key Label

Question
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Dear Sir,
I have bought the WindowsXP OEM version 2 years ago and I have to reinstall and repair the Windows (On the same computer).
However I cannot proceed as I have already lost the COA label. Can I retrieve the the product key so that I can go ahead?
I have also attached the diagonostic report, please advise, thanks.
Kelvin
Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-KB2R3-B984W-FQ8QB
Windows Product Key Hash: brVWUIpz4IozfWBqgRNkyQlWlms=
Windows Product ID: 76473-OEM-2170783-70520
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010300.2.0.hom
CSVLK Server: N/A
CSVLK PID: N/A
ID: {F8E696E0-2AEE-46DC-8D8F-A660BD42508D}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A
Version: N/AWGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.18.5
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: Microsoft
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-171-1_E2AD56EA-338-8009_E2AD56EA-339-2f0d_16E0B333-89-80004005_B4D0AA8B-1029-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F8E696E0-2AEE-46DC-8D8F-A660BD42508D}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FQ8QB</PKey><PID>76473-OEM-2170783-70520</PID><PIDType>3</PIDType><SID>S-1-5-21-3958850254-3118077756-3263196533</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0503 </Version><SMBIOSVersion major="2" minor="3"/><Date>20060222000000.000000+000</Date></BIOS><HWID>19B3395F0184AC66</HWID><UserLCID>0C04</UserLCID><SystemLCID>0404</SystemLCID><TimeZone>¤¤°ê¼Ð·Ç®É¶¡(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>100</Result><Products><Product GUID="{90110404-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>413B8D303161500</Val><Hash>sfJdIlZIYXbqDK9hOSPYdcsfR2E=</Hash><Pid>73944-640-8403652-57417</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>Friday, July 4, 2008 8:17 AM
Answers
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Hey Kelvin,
Periodically Microsoft customers have misplaced discs of a purchased program and inquire about replacements. Please review the following Knowledge Base (KB) article, http://support.microsoft.com/default.aspx/kb/326246, “How to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals.
If your XP Pro CD was a system builder/OEM CD, request a replacement from your system builder. If they cannot help, order a replacement from Microsoft:
Europe, Middle East, Africa: http://download.microsoft.com/download/3/7/b/37b3b0ed-a2b2-4ee4-b2ad-a43eb8b11a26/emea%20end%20user%20media%20replacement%20form-final.doc
This article describes how to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals. The Microsoft Supplemental Parts team is available to help customers in North America who need any of the following:
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Replacements for Microsoft software or hardware
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Service packs on CD
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Product upgrades
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Replacement product manuals
Please review the KB article in its entirety ensuring you are eligible for replacing the product in question. Thank you.
Also if you have lost, broken, or misplaced your original Microsoft Office or Microsoft Publisher installation CD, you can order replacement media from Microsoft @ http://support.microsoft.com/kb/302822/en-us & http://support.microsoft.com/kb/326246/en-us
Hope this will help you,
Stephen Holm, MS
WGA Forum ManagerTuesday, July 8, 2008 12:26 AM