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Getting 0XC004F050 error after automatic updates in Vista; can't access desktop RRS feed

  • Question

  • Hi,

    I am really hoping someone can help me. My laptop is about 2 yrs old and has Vista. Around Dec 22, some automatic updates ran (my husband allowed them to run - this happened a year ago or so, so I shut the updates off and haven't had a problem since) and after that I was unable to connect to the internet. I was able to do a system restore to the point prior to the update, but when the computer restarted it asked for the product key for Vista, which I copied from the sticker on the bottom of my laptop. I tried it several times to make sure I wasn't typing a zero for an "O", etc, but I keep getting an error code "0XC004F050" saying that the product key is invalid. I contacted HP online chat support and they wanted me to do a procedure that would have restored the factory settings, but I have a few years of pictures of my kids that have not been backed up lately that I do NOT want to lose. And, until those updates came through, it had been working fine.

    I read on other threads that a diagnostic report is helpful, so I ran that and it is below. I would be eternally grateful for any assistance!!
    Thx!

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {D37D5948-B6BE-41B9-90F9-2C664CEC99B0}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_ldr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Word 2002 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2efd_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D37D5948-B6BE-41B9-90F9-2C664CEC99B0}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1873348937-3896038520-3151471981</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G60 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.32</Version><SMBIOSVersion major="2" minor="4"/><Date>20081120000000.000000+000</Date></BIOS><HWID>5E323507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>456D1186D589AA8</Val><Hash>mZbIZrXtH59pp7N5ofKoJCUQVko=</Hash><Pid>54189-OEM-1691722-61652</Pid><PidType>4</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="1B" Version="10" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1648, 9) (null): 0xC004E017

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAEAAQACAAAAAwABAAEAJJQUUkpZILUe8paSVhD6KRSW8vSCMuC2fgN2SqxWfig=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HPQOEM  SLIC-MPC
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      SSDT   HPQOEM   SLIC-MP

     

    Saturday, January 1, 2011 11:53 PM

Answers

  • "sshipleyneedshelp" wrote in message news:3297d742-9a17-4031-aa8b-0c0c439e8842...

    Hi,

    I am really hoping someone can help me. My laptop is about 2 yrs old and has Vista. Around Dec 22, some automatic updates ran (my husband allowed them to run - this happened a year ago or so, so I shut the updates off and haven't had a problem since) and after that I was unable to connect to the internet. I was able to do a system restore to the point prior to the update, but when the computer restarted it asked for the product key for Vista, which I copied from the sticker on the bottom of my laptop. I tried it several times to make sure I wasn't typing a zero for an "O", etc, but I keep getting an error code "0XC004F050" saying that the product key is invalid. I contacted HP online chat support and they wanted me to do a procedure that would have restored the factory settings, but I have a few years of pictures of my kids that have not been backed up lately that I do NOT want to lose. And, until those updates came through, it had been working fine.

    I read on other threads that a diagnostic report is helpful, so I ran that and it is below. I would be eternally grateful for any assistance!!
    Thx!

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1648, 9) (null): 0xC004E017

     


    It looks like your Licensing Store is broken -
    Please try the below steps to recreate the Store with the correct data.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
        (note - if you get an error saying that the file already exists, use the name tokens.bar2)
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.
     
     
    Then go to the Validation site, and attempt to validate Windows
    www.microsoft.com/genuine/validate
     
    Run a new MGADiag report, and post back
     

     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, January 6, 2011 11:35 PM
    Sunday, January 2, 2011 3:13 AM
    Moderator
  • Update to the previous post - it is now working fine, although I'm afraid to shut it off! Also, if automatic updates come through, will this happen again? Thanks!

    • Marked as answer by Darin Smith MS Thursday, January 6, 2011 11:35 PM
    Monday, January 3, 2011 2:10 AM

All replies

  • "sshipleyneedshelp" wrote in message news:3297d742-9a17-4031-aa8b-0c0c439e8842...

    Hi,

    I am really hoping someone can help me. My laptop is about 2 yrs old and has Vista. Around Dec 22, some automatic updates ran (my husband allowed them to run - this happened a year ago or so, so I shut the updates off and haven't had a problem since) and after that I was unable to connect to the internet. I was able to do a system restore to the point prior to the update, but when the computer restarted it asked for the product key for Vista, which I copied from the sticker on the bottom of my laptop. I tried it several times to make sure I wasn't typing a zero for an "O", etc, but I keep getting an error code "0XC004F050" saying that the product key is invalid. I contacted HP online chat support and they wanted me to do a procedure that would have restored the factory settings, but I have a few years of pictures of my kids that have not been backed up lately that I do NOT want to lose. And, until those updates came through, it had been working fine.

    I read on other threads that a diagnostic report is helpful, so I ran that and it is below. I would be eternally grateful for any assistance!!
    Thx!

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1648, 9) (null): 0xC004E017

     


    It looks like your Licensing Store is broken -
    Please try the below steps to recreate the Store with the correct data.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
        (note - if you get an error saying that the file already exists, use the name tokens.bar2)
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.
     
     
    Then go to the Validation site, and attempt to validate Windows
    www.microsoft.com/genuine/validate
     
    Run a new MGADiag report, and post back
     

     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, January 6, 2011 11:35 PM
    Sunday, January 2, 2011 3:13 AM
    Moderator
  • Thanks so much for responding! I went to look for the CMD.exe file, and it was not listed, so I did a search and found the following options: cmdl32; cmd; cmdkey.exe.mui; cmd.exe.mui; cmdl32.exe.mui; and cmdkey. Are any of those the file I am looking for? I didn't want to pick the wrong one and make things worse. :)

    Thanks!

    Sunday, January 2, 2011 4:44 AM
  • "sshipleyneedshelp" wrote in message news:9a193d38-4b13-4c24-ac78-8e6ade98bd91...

    Thanks so much for responding! I went to look for the CMD.exe file, and it was not listed, so I did a search and found the following options: cmdl32; cmd; cmdkey.exe.mui; cmd.exe.mui; cmdl32.exe.mui; and cmdkey. Are any of those the file I am looking for? I didn't want to pick the wrong one and make things worse. :)

    Thanks!


    The file you're looking for is C:\windows\system32\cmd.exe  (it sounds like you have disabled viewing of file extensions, so it'll show only as 'cmd' - I HATE that setting, as it confuses everyone, and makes life difficult)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, January 2, 2011 6:05 AM
    Moderator
  • Finally got the time to sit down and do the steps above. I restarted twice and it asked me to enter product key. Then I got the following message: Windows activation Error    A problem occurred with Windows tried to activate. Error Code 0x80072EFD. For a possible resolution click "More information" or contact Microsoft by phone to help resolve this problem. Or a link to "Show me other ways to activate".

    Any suggestions on which way to go? Thanks!

    Sunday, January 2, 2011 10:05 PM
  • Update to the previous post - it is now working fine, although I'm afraid to shut it off! Also, if automatic updates come through, will this happen again? Thanks!

    • Marked as answer by Darin Smith MS Thursday, January 6, 2011 11:35 PM
    Monday, January 3, 2011 2:10 AM
  • "sshipleyneedshelp" wrote in message news:49aeae33-1278-4147-916f-5bdfaf457115...

    Update to the previous post - it is now working fine, although I'm afraid to shut it off! Also, if automatic updates come through, will this happen again? Thanks!


    Please run another MGADiag report.
    Updates, automatic or not, should not make any difference to a genuine system.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 3, 2011 9:33 AM
    Moderator

  • The file you're looking for is C:\windows\system32\cmd.exe  (it sounds like you have disabled viewing of file extensions, so it'll show only as 'cmd ' - I HATE that setting, as it confuses everyone, and makes life difficult)
     

    By default, Windows doesn't show the three letter extension after a file name (such as .exe).  I too hate this.

    For future reference, To change this, go into Control Panel, click on Folder Options, click on the View tab and uncheck the option "Hide extension for known file types".


    Darin MS
    Thursday, January 6, 2011 11:34 PM
  • "Darin Smith MS" wrote in message news:c1f60194-89b7-4378-90e8-208d3cb9abb2...

    The file you're looking for is C:\windows\system32\cmd.exe  (it sounds like you have disabled viewing of file extensions, so it'll show only as 'cmd ' - I HATE that setting, as it confuses everyone, and makes life difficult)
     

    By default, Windows doesn't show the three letter extension after a file name (such as .exe).  I too hate this.

    For future reference, To change this, go into Control Panel, click on Folder Options, click on the View tab and uncheck the option "Hide extension for known file types".


    Darin MS

    At last! Someone in MS who agrees with me! I've bitched about this in the last two Beta's as early as I could and am told 'by design', and no amount of 'discussion' can ever get anything else out of the teams involved. Whoever first dreamt up this default should be turning in his (early) grave! <eg>.
    I even brought it up in on of the sessions at a meeting in Redmond in 2003 with the Longhorn team (as it was then) - and they couldn't understand the problem.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, January 7, 2011 10:35 AM
    Moderator
  • Hi,

    Sorry I have been very busy, and as I was able to get online I kind of ignored problem for a while. I still have not activated the automatic updates, and have trouble getting itunes to work (have for a long time, even thought I have uninstalled and reinstalled) and when I tried downloading McAfee, it wouldn't allow me to do that. I always get a message that Java should be updated, but when I try to do that, it won't allow it. Could these issues all be related?

    I went ahead and ran another report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-M7TPH-WW33K-28TMX
    Windows Product Key Hash: aGZeG2cwkHBvjqRhsf7Vlct4KyI=
    Windows Product ID: 89578-OEM-7355285-34787
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {D37D5948-B6BE-41B9-90F9-2C664CEC99B0}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_ldr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Word 2002 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2efd_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D37D5948-B6BE-41B9-90F9-2C664CEC99B0}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-28TMX</PKey><PID>89578-OEM-7355285-34787</PID><PIDType>3</PIDType><SID>S-1-5-21-1873348937-3896038520-3151471981</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G60 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.32</Version><SMBIOSVersion major="2" minor="4"/><Date>20081120000000.000000+000</Date></BIOS><HWID>5E323507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>456D1186D589AA8</Val><Hash>mZbIZrXtH59pp7N5ofKoJCUQVko=</Hash><Pid>54189-OEM-1691722-61652</Pid><PidType>4</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="1B" Version="10" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-552-834787-02-1033-6001.0000-0022011
    Installation ID: 002484902635393292060673040220891331624861620186007824
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 28TMX
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAEAAQACAAAAAwABAAEAeqgUUkpZILUe8paSVhD6KRSW8vSCMuC2fgN2SqxWfig=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HPQOEM  SLIC-MPC
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      SSDT   HPQOEM   SLIC-MP


    Any suggestions? Thanks!!

    Saturday, February 26, 2011 11:20 PM
  • "sshipleyneedshelp" wrote in message news:422171ff-047c-49c1-8613-b6930c467aab...

    Hi,

    Sorry I have been very busy, and as I was able to get online I kind of ignored problem for a while. I still have not activated the automatic updates, and have trouble getting itunes to work (have for a long time, even thought I have uninstalled and reinstalled) and when I tried downloading McAfee, it wouldn't allow me to do that. I always get a message that Java should be updated, but when I try to do that, it won't allow it. Could these issues all be related?

    I went ahead and ran another report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-M7TPH-WW33K-28TMX
    Windows Product Key Hash: aGZeG2cwkHBvjqRhsf7Vlct4KyI=
    Windows Product ID: 89578-OEM-7355285-34787
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.003

     


    Any suggestions? Thanks!!


    Your licensing problem appears to have gone - you now only have a minor problem with the cached Validation code
     
    To solve that, go to manually validate the installation at http://wwww.microsoft..com/genuine/validate  .. If it passes, you should be offered MSE, and Windows Live. If it fails, you should be offered the Diagnostics (direct link http://www.microsoft.com/genuine/diag ) .... once you have all green lights there, try validating again.
     
    Run another MGADiag report, and post the result
    Hopefully, we can then direct you to assistance with your other problems.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, February 26, 2011 11:42 PM
    Moderator
  • I tried to validate the installation by clicking on the link (I had to delete a w in www and a . before com - hope that was the right thing to do) it brings me to a page saying "validation status: action required" along with some other stuff, but it flashes up really quickly then goes to a microsoft search page (search.microsoft.com/?mkt=en-us)

    It doesn't give me any time to read what "action is required" ... what am I doing wrong?

    Sunday, February 27, 2011 12:14 AM
  • By clicking on the "back arrow" about 50 times, I was able to read something like:

    your web browser is not configured to run the components required by the genuine validation process

    Then it said something about ActiveX, but I have to scroll down to read further, and I can't scroll fast enough before it disappears... :(

    Sunday, February 27, 2011 12:18 AM
  • "sshipleyneedshelp" wrote in message news:00417c07-1399-46b0-8474-833526ae1803...

    By clicking on the "back arrow" about 50 times, I was able to read something like:

    your web browser is not configured to run the components required by the genuine validation process

    Then it said something about ActiveX, but I have to scroll down to read further, and I can't scroll fast enough before it disappears... :(


    Ahah!
    OK -
    (You're right - my fumblefingers struck again. the correct address for validation is http://www.mcrosoft.com/genuine/validate )
     
    Open Internet Properties, and reset all Security settings to Default.
    Close Internet properties.
    Click on Start
    in the Search box, type CMD, and wait for the file to be found - then right-click on the found file, and select Run as Administrator.
    Accept the UAC prompt if you get one,
    type
    NETSH   WINSOCK   RESET
    and hit the Enter key.
    you should get a success response, and a request to reboot.
    Close the window, and reboot.
    then try validation again.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 27, 2011 5:49 AM
    Moderator
  • Is internet properties the same as "Internet Options"? I found security settings under that, which are already set to default. THe default is medium-high level though, and says "Unsigned ActiveX controls will not be downloaded". I kind of remember Active X being an issue on that page I couldn't read. It looks like there are different security settings for different "zones". The zone options are: Internet, local internet, trusted sites and restricted sites. Do I need to do anything with those options?
    Sunday, February 27, 2011 1:28 PM
  • "sshipleyneedshelp" wrote in message news:4e975465-eccc-4958-87a4-7635cf35e4f0...
    Is internet properties the same as "Internet Options"? I found security settings under that, which are already set to default. THe default is medium-high level though, and says "Unsigned ActiveX controls will not be downloaded". I kind of remember Active X being an issue on that page I couldn't read. It looks like there are different security settings for different "zones". The zone options are: Internet, local internet, trusted sites and restricted sites. Do I need to do anything with those options?

    Nope - the Defaults are fine (all zones should normally be set to default)
     
    Have you done the WINSOCK reset yet?
     
    If not, do that and post another MGADiag report.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 27, 2011 1:42 PM
    Moderator
  • Did the WIN SOCK, then tried the validation again, but still getting the same message about action required flashing up on the screen. So I went ahead and did the MGADiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-M7TPH-WW33K-28TMX
    Windows Product Key Hash: aGZeG2cwkHBvjqRhsf7Vlct4KyI=
    Windows Product ID: 89578-OEM-7355285-34787
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {D37D5948-B6BE-41B9-90F9-2C664CEC99B0}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_ldr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Word 2002 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2efd_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D37D5948-B6BE-41B9-90F9-2C664CEC99B0}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-28TMX</PKey><PID>89578-OEM-7355285-34787</PID><PIDType>3</PIDType><SID>S-1-5-21-1873348937-3896038520-3151471981</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G60 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.32</Version><SMBIOSVersion major="2" minor="4"/><Date>20081120000000.000000+000</Date></BIOS><HWID>5E323507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>456D1186D589AA8</Val><Hash>mZbIZrXtH59pp7N5ofKoJCUQVko=</Hash><Pid>54189-OEM-1691722-61652</Pid><PidType>4</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="1B" Version="10" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-552-834787-02-1033-6001.0000-0022011
    Installation ID: 002484902635393292060673040220891331624861620186007824
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 28TMX
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAEAAQACAAAAAwABAAEAeqgUUkpZILUe8paSVhD6KRSW8vSCMuC2fgN2SqxWfig=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HPQOEM  SLIC-MPC
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      SSDT   HPQOEM   SLIC-MP


    Hope this helps! Thanks!

    Sunday, February 27, 2011 2:13 PM
  • "sshipleyneedshelp" wrote in message news:6b99be1d-af34-4d30-9c27-dc7561b2d86f...

    Did the WIN SOCK, then tried the validation again, but still getting the same message about action required flashing up on the screen. So I went ahead and did the MGADiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-M7TPH-WW33K-28TMX
    Windows Product Key Hash: aGZeG2cwkHBvjqRhsf7Vlct4KyI=
    Windows Product ID: 89578-OEM-7355285-34787
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.003


    Hope this helps! Thanks!

    Go directly to the Diagnostics page
    follow the advice there, and see if it gives you any suggestions for the solution.
    IF/when you get all green lights, try validating again
     
    What security software are you running? (AV/Firewall/anti-malware/popup stoppers, etc)

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 27, 2011 2:38 PM
    Moderator
  • I went to the diagnostics site, told it to "start diagnostics", it looked like it was doing something, then went to a microsoft search page http://search.microsoft.com/?mkt=en-us.  It didn't appear to run the diagnostic test at all.

    We have been using Norton Internet Security. It is set to expire Marh 15, I believe, and I *was* going to load McAfee, as we have a subscription we already paid for, but as I mentioned in a previous post, I couldn't get the software to download yesterday.

    I also mentioned before that I turned off the automatic updates a while back, as one of them caused me to be unable to access the internet. I've been afraid to turn them back on, but do I need to do that? Windows Update says there are 41 updates available.

    ALSO, while nosing around trying to figure out what is wrong, on the bottom right of my screen there is an icon that says "blocked startup programs" when I put my mouse over it. When I click on it, it allows me to show the blocked programs. All the "startup"programs look to be functional, but under the services tab, there are several services listed that say they are "stopped", instead of "running". Is this important/relevant? A few that are stopped are: certificate propogation, Microsoft >NET Framework NGEN..., COM+ System Application, DFS replication, Wired AUtoConfig, Windows Media Center stuff, and several others.

    Sorry to be such a pain!

    Sunday, February 27, 2011 5:49 PM
  • "sshipleyneedshelp" wrote in message news:92348825-371c-46ff-91ec-e58e4a03535a...

    I went to the diagnostics site, told it to "start diagnostics", it looked like it was doing something, then went to a microsoft search page http://search.microsoft..com/?mkt=en-us.  It didn't appear to run the diagnostic test at all.

    We have been using Norton Internet Security. It is set to expire Marh 15, I believe, and I *was* going to load McAfee, as we have a subscription we already paid for, but as I mentioned in a previous post, I couldn't get the software to download yesterday.

    I also mentioned before that I turned off the automatic updates a while back, as one of them caused me to be unable to access the internet. I've been afraid to turn them back on, but do I need to do that? Windows Update says there are 41 updates available.

    ALSO, while nosing around trying to figure out what is wrong, on the bottom right of my screen there is an icon that says "blocked startup programs" when I put my mouse over it. When I click on it, it allows me to show the blocked programs. All the "startup"programs look to be functional, but under the services tab, there are several services listed that say they are "stopped", instead of "running". Is this important/relevant? A few that are stopped are: certificate propogation, Microsoft >NET Framework NGEN..., COM+ System Application, DFS replication, Wired AUtoConfig, Windows Media Center stuff, and several others.

    Sorry to be such a pain!


     
    A quick tip -
    DO NOT install McAfee!
    DO NOT renew Norton!
    Instead, download almost any other simple Anti-virus program.
    MSE is really very good - and it's free.
    If you feel the urge to spend money, then Kaspersky, Trend Micro, Avira, eSet, Nod, etc. would all be delighted to take your money, and provide better protection then either of the two above, without the complications of the bloatware that both involve.
    I would uninstall Norton completely NOW - then run their removal tool to get rid of the last dregs of it.
    Then give MSE a whirl for a few days.
     
    In respect of your Services, it's diffcult to say without knowing details, how Norton flags things. Many services will show as 'stopped' in a properly-functioning system, because they aren't needed at the time you look.
    The ones to watch are those that are marked as Disabled - disabling the wrong service can disable the computer.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 27, 2011 6:28 PM
    Moderator
  • Really? Yikes! I thought Norton and McAfee were the industry standard, b/c that is what I hear of the most. I've never even heard of those other programs you listed. What is MSE? Microsoft something? Do you know where I can download it?

    Should I install all those updates? And would it matter if it was before or after uninstalling Norton?

    Sunday, February 27, 2011 6:49 PM
  • "sshipleyneedshelp" wrote in message news:36207d4c-240e-4681-938b-23ed9472c1cf...

    Really? Yikes! I thought Norton and McAfee were the industry standard, b/c that is what I hear of the most. I've never even heard of those other programs you listed. What is MSE? Microsoft something? Do you know where I can download it?

    Should I install all those updates? And would it matter if it was before or after uninstalling Norton?


    Norton and McAfee have historically been the cause of more problems than almost anything else except Registry Cleaners (including most malware).
     
    MSE is Microsoft Security Essentials - a very good anti-virus program, which also includes an upgraded version of Windows Defender.
    It's light on resources, and especially if your PC is low on RAM (less than 2GB) you will see a significant speed increase once it's done the initial scans (or at least that's been my experience).
    Just Google MSE Download (it's what I usually use if I'm at a new PC), and select the option from the microsoft.com site.
    Make sure that you get rid of the dregs of any other Anti-Virus first - it doesn't play well if there's stuff still lying around the system.
     
    I'm not sure what you mean by 'those updates'? if you mean the Windows/Microsoft Updates, then yes, you should install ALL the 'Critical' and 'Security' updates. Once you have the system working properly, then you can decide whether to install the rest.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 27, 2011 9:43 PM
    Moderator