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I may be a victim of software counterfiting! RRS feed

  • Question

  • When my computer starts up it shows the windows blue screen and in the corner it say your computer did not pass genuine Microsoft test, Now I did the diagnostics on it and the results are

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-79V6K-2YFGH-R739Q
    Windows Product Key Hash: M5Mo/hXu5oaHSkW0qFP6SA8kJ3A=
    Windows Product ID: 76487-640-0174977-23675
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {0BD2B1C3-1D67-4B26-8DDC-E0AD8C5199FD}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_70AFE6BE-1223-800401f3_70AFE6BE-116-800401f3_63BB5E84-298-800401f3_E2AD56EA-85-800401f3_16E0B333-89-800401f3
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x800401f3
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_70AFE6BE-1223-800401f3_70AFE6BE-116-800401f3_63BB5E84-298-800401f3_E2AD56EA-85-800401f3_16E0B333-89-800401f3_B4D0AA8B-1029-800401f3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1AC4E:Dell Inc|1AC4E:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     also is this the reason that I can not do updates on my computer?
    Sunday, August 15, 2010 3:35 AM

Answers

  • "Janae2020" wrote in message news:329af71d-0f8f-4199-a697-9b25db2e7e73...

    When my computer starts up it shows the windows blue screen and in the corner it say your computer did not pass genuine Microsoft test, Now I did the diagnostics on it and the results are

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-79V6K-2YFGH-R739Q
    Windows Product Key Hash: M5Mo/hXu5oaHSkW0qFP6SA8kJ3A=
    Windows Product ID: 76487-640-0174977-23675
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {0BD2B1C3-1D67-4B26-8DDC-E0AD8C5199FD}(3)
     also is this the reason that I can not do updates on my computer?


    Your License appears to be a Volume license for Windows XP Pro - probably an MSDN one.
    If you are a member of MSDN, then please contact the Concierge for assistance.
    If you are a member of another organisation through which you are entitled to use a volume license, please contact your System Administrator.
    If you are not such a member then it would appear that you have been sold a counterfeit copy of Windows XP, and you should attempt to get a refund from the vendor.
    If you follow the links in the notification, you should be redirected to a site to enable you to purchase a WGA Get Genuine kit.
     
    Non-genuine Windows installations are restricted in updating to being able to get Security updates only - using Automatic Updates.
    There is a section missing from your report - which means that it's possible that I'm missing something else - was there any reason for removing it?
     
     


    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, August 15, 2010 6:02 AM
    Moderator

All replies

  • "Janae2020" wrote in message news:329af71d-0f8f-4199-a697-9b25db2e7e73...

    When my computer starts up it shows the windows blue screen and in the corner it say your computer did not pass genuine Microsoft test, Now I did the diagnostics on it and the results are

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-79V6K-2YFGH-R739Q
    Windows Product Key Hash: M5Mo/hXu5oaHSkW0qFP6SA8kJ3A=
    Windows Product ID: 76487-640-0174977-23675
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {0BD2B1C3-1D67-4B26-8DDC-E0AD8C5199FD}(3)
     also is this the reason that I can not do updates on my computer?


    Your License appears to be a Volume license for Windows XP Pro - probably an MSDN one.
    If you are a member of MSDN, then please contact the Concierge for assistance.
    If you are a member of another organisation through which you are entitled to use a volume license, please contact your System Administrator.
    If you are not such a member then it would appear that you have been sold a counterfeit copy of Windows XP, and you should attempt to get a refund from the vendor.
    If you follow the links in the notification, you should be redirected to a site to enable you to purchase a WGA Get Genuine kit.
     
    Non-genuine Windows installations are restricted in updating to being able to get Security updates only - using Automatic Updates.
    There is a section missing from your report - which means that it's possible that I'm missing something else - was there any reason for removing it?
     
     


    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, August 15, 2010 6:02 AM
    Moderator
  • Hello Janae2020,

    As Noel noted, there is a section missing from your report. Please re-run the mgadiag utility and paste in the entire unedited report.

    Also, please look on the computer for a Certificate of Authenticity (CoA).  If there is a CoA, please tell us what version and edition of Windows is listed on the CoA, and if there is a manufacturer's name or "OEM Software" or "OEM Product" printed on the CoA.  Do not post the product key printed on the CoA.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Sunday, August 15, 2010 11:58 AM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-79V6K-2YFGH-R739Q
    Windows Product Key Hash: M5Mo/hXu5oaHSkW0qFP6SA8kJ3A=
    Windows Product ID: 76487-640-0174977-23675
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {0BD2B1C3-1D67-4B26-8DDC-E0AD8C5199FD}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_70AFE6BE-1223-800401f3_70AFE6BE-116-800401f3_63BB5E84-298-800401f3_E2AD56EA-85-800401f3_16E0B333-89-800401f3
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x800401f3
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_70AFE6BE-1223-800401f3_70AFE6BE-116-800401f3_63BB5E84-298-800401f3_E2AD56EA-85-800401f3_16E0B333-89-800401f3_B4D0AA8B-1029-800401f3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1AC4E:Dell Inc|1AC4E:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     I just reran the diagnostics tool hit copy and got the same report! what is missing? I bought this computer a few months back from a guy and now its not genuine or I do not know what is wrong with it!
    Tuesday, August 17, 2010 4:52 PM
  • Hello Janae2020,

    Your mgadiag report is missing what is called the "XML blob."

    When you run the mgadiag utility, is the "Resolve" button available?  If so click on it, it might be able to fix the problem.

    Let us know....


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, August 17, 2010 7:38 PM