I am trying to install the crm outlook client. After The install is complete, I open up outlook 2007 and click on the configure the microsoft dynamics crm for outlook installation. I choose (my company) and then enter the ip address (http://192.168.1.3:5555). I then get the error: The remote name could not be resolved: crmserver. The address works in a browser, but I am stuck with this error. Can anyone help?
I think you have dns issues and you are going to need someone to log into your environment to sort this out. I think at this point that opening a Microsoft support ticket is the best method for obtaining resolution Best Regards,
Donna
Proposed as answer byDonna EdwardsMVPTuesday, January 12, 2010 12:46 AM
Marked as answer byJim Glass JrTuesday, February 16, 2010 6:34 PM
When you say the url is working, I'll assume that means it is working on the same machine configured for Outlook. What happens if you use the FQDN for the CRM in the Outlook configuration wizard?
Try to deactivate any personal firewall installed on the client machine, also check if you have full conectivity to CRM server (ping, tracert, telnet). Check your proxy in the IE connections settings, if you have one, you must add some lines in machine.config file of your cliente (see method 2 at this kb http://support.microsoft.com/default.aspx/kb/953890/en).
Try to post the crm client configuration log the are in %appdata%\Microsoft\MSCRM\Logs
Also try to run the diagnostic wizard of your crm client.
The firewall on the client machine is off. I can ping, telent and tracert the crm server. I do not have a proxy server. I am getting this error when I run the wizard. I am not able to find the config logs, sorry. I am really not sure what to do. I made sure that the users have been setup in crm and that the domain users have permissions to the crm and the sql. I am really at a loss. Thanks for everyones help so far.
Jimmi Morales have right. Check your ports on your computer because Outlook client is not using only port 80. To check it download Sysinternals tools from Microsoft site and one of them it will be TCPVIEW which in the graphic view will tell you which addresses and ports are trying to use.
Installation logs you can find in c:\Documents and settings/<username>/Application Data\Microsoft\MSCRM\Logs in Windows XP and c:\Users\<username>\AppData\Local\Microsoft\MSCRM\LogsMy Dynamics CRM Blog: http://bovoweb.blogspot.com
Marked as answer bychristian0206Friday, January 8, 2010 8:34 PM
Unmarked as answer bychristian0206Friday, January 8, 2010 8:34 PM
You should not use IP-Adress in Outlook Configuration Wizard. You wrote that you even working with servername you get error message. Have you tried to edit your HOSTS File and Add your server here?
If this will work you have a DNS problem with this clientGruß
Carsten Groth
http://carstengroth.spaces.live.com
Is the machine that has Outlook connected to the domain. It looks like you either have a dns issue as the name can not be resolved or the machine is not on the domain.
Carsten asked if your SQL Browser service is running, not the browser. Log onto the CRM server and ensure all SQL services are running. I'll assume they are though because you said you can access CRM from a web browser.
Have you tried loading the Outlook Client on another user's machine just to ensure this is not an isolated issue with the machine?
Something looks odd in your log, it shows configInfo.ServerUrl: http://crmserver/MSCRMServices / OrganizationDetail.WebApplicationUrl: http://crmserver/Slingshot
and you can't resolve crmserver. Is Slingshot the right org for you too?
maybe you can test by adding a host entry for crmserver to point to your crm server and see what happens.
yes slingshot is the correct organization name. Could anyone answer how the name 'crmserver' is coming up or where that information is coming from? The reason I ask is that now the error is trying to find 'sbacrm'.
I think you have dns issues and you are going to need someone to log into your environment to sort this out. I think at this point that opening a Microsoft support ticket is the best method for obtaining resolution Best Regards,
Donna
Proposed as answer byDonna EdwardsMVPTuesday, January 12, 2010 12:46 AM
Marked as answer byJim Glass JrTuesday, February 16, 2010 6:34 PM
This might help, I had the same problem and found that I had the incorrect ip address for the DNS server on the network card. Once I corrected it, I was able to run the configuration wizard successfully.
Hello everyone, my problem is this. I have a notebook with Windows 7 and Outlook 2007, wants to work from home or when traveling with Dynamics CRM for Outlook with Internet access but not join it to domain and
without VPN. I have already configured correctly and I can access IFD externally but with Outlook 2007 not.
(It is configured with the port 5555)
The test I did in the setup wizard was: select an online service provider and then type the web address to use correctly in Internet Explorer ...but appears message "Mandatory updates for microsoft dynamics crm could not be applied successfully.
Try running the application again." What can be causing the error?
On the server the necessary services are running.
Also, if I can connect with IE I suppose we should do with the Outlook ... An extra information that I can give is that the external domain of the company assigned dynamic ip, therefore is changing.
Thanks for the help! I'm new to this topic ...
Proposed as answer byM PetrykWednesday, August 11, 2010 4:30 PM
2.) Outlook client install as "My Company" config failed using the same url as the web
a.) Initial failure was the server name was not being resolved (server is on the web, not on my LAN)
b.) I fixed the resolution by adding <ip> <server> name to my windows\system32\drivers\etc\HOSTS file
c.) I then got a web 401 could not authorize error
What worked for me:
1.) download from MS (http://support.microsoft.com/kb/948779) and install into the TOOLS folder on the server C:\Program Files\Microsoft Dynamics CRM\Tools\CRM4IFDTool.exe
Microsoft Dynamics CRM for Outlook error
