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"Genuine Microsoft Software" validation fails. Win7 Pro, Office Home & Student 2010. RRS feed

  • Question

  • I accidentally posted this issue in the Office forum, but I think it is a Windows problem.

    I have been a happy Windows 7 user for about 3 months, until Windows Genuine Validation started complaining that my copy of Windows was not genuine. It started shortly after I installed Office Home and Student 2010 on my desktop. I had installed Office on my wife's computer previously, but the packaging indicates that we have a 3-license "family pack." I am not sure if this is related to my "Genuine Validation" problems, but I have pasted the output from the diagnostic tool below.

    Thanks,
    Biren

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-V4M63-2K6J2-3T7F4
    Windows Product Key Hash: UO2Hj/fKJcSKs+9sEpfprFS8mUc=
    Windows Product ID: 00371-OEM-9044191-37537
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {1227EBC0-2CD4-4C61-8D80-8D20DBE76953}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Biren\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1227EBC0-2CD4-4C61-8D80-8D20DBE76953}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3T7F4</PKey><PID>00371-OEM-9044191-37537</PID><PIDType>3</PIDType><SID>S-1-5-21-2716478814-2785553490-1031734330</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P55A-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="4"/><Date>20100211000000.000000+000</Date></BIOS><HWID>B4BB3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700C1' to display the error text.
    Error: 0x800700C1 

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000040
    Event Time Stamp: 10:22:2010 11:21
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui


    HWID Data-->
    HWID Hash Current: PAAAAAEACAABAAEAAAACAAAAAgABAAEAln3qxVR0kjwoC2oDlIp2jYCWKGBCxoyt5ptiPWTzO3EyL3ZW

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC GBT   GBTUACPI
      FACP GBT   GBTUACPI
      HPET GBT   GBTUACPI
      MCFG GBT   GBTUACPI
      EUDS GBT  
      TAMG GBT   GBT   B0
      SSDT INTEL PPM RCM 


    Friday, October 22, 2010 7:58 PM

Answers

  •  Is there anything I can do with my Windows 7 install DVD to repair these files?

    Yes!, I am sorry, I should have though to suggest it myself.

      Since the majority of people that come here, get their windows included (pre-installed) in a computer and since those computers come with Windows Recovery software (that only re-images the PC back to the way it was from the factory) instead of a true Windows Installation disk (like you have) we usually can't suggest doing a Repair since the Recovery Software doesn't have that functionality. 

      However, since you have a installation disk, a Repair is viable and will most likely resolve your issue.

     

    Please see http://windows.microsoft.com/en-US/windows7/What-are-the-system-recovery-options-in-Windows-7 for more information. (be sure to see the links on the lower part of the page for information on what each repair option does and how to get to the window that provides the option).

     

      I/We need to remember that a Repair is a viable suggestion for users that have a Retail or OEM System Builder disk.

    Thank you,

     


    Darin MS
    • Marked as answer by Darin Smith MS Thursday, October 28, 2010 8:07 PM
    Thursday, October 28, 2010 8:06 PM

All replies

  • Does anyone have any ideas? I tried "rebuilding the license store" as described in this thread:

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/1ebe1208-e33e-422d-b42a-7592f7f3e142

    but I am still getting the "Windows is not genuine" warning.

    Sunday, October 24, 2010 6:12 PM
  • "birenroy" wrote in message news:fa5072c1-cdcb-45d6-a213-c1da0322d62a...

    Does anyone have any ideas? I tried "rebuilding the license store" as described in this thread:

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/1ebe1208-e33e-422d-b42a-7592f7f3e142

    but I am still getting the "Windows is not genuine" warning.


    Please post a new report from MGADiag - things can change very easily
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 24, 2010 9:49 PM
    Moderator
  • Now, when I run the tool and press the "Copy" button, I get a pop-up that says:

    "Failed to create output files, hr = 0x80070002. Please contact support."

    :(

    Visually inspecting the tabs of the diagnostic tool, the report seems to be the same. I see the 0x80070002 error referenced in many places, so I'm guessing that solving that problem is the first step.

    Biren

    Tuesday, October 26, 2010 1:26 AM
  • Even though you get the error message you can still past the contents of the report, ignore the error and right click to paste the report in your response.
    Tuesday, October 26, 2010 4:26 AM
  • Here we are:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-V4M63-2K6J2-3T7F4
    Windows Product Key Hash: UO2Hj/fKJcSKs+9sEpfprFS8mUc=
    Windows Product ID: 00371-OEM-9044191-37537
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {1227EBC0-2CD4-4C61-8D80-8D20DBE76953}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Biren\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1227EBC0-2CD4-4C61-8D80-8D20DBE76953}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3T7F4</PKey><PID>00371-OEM-9044191-37537</PID><PIDType>3</PIDType><SID>S-1-5-21-2716478814-2785553490-1031734330</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P55A-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="4"/><Date>20100211000000.000000+000</Date></BIOS><HWID>B4BB3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700C1' to display the error text.
    Error: 0x800700C1 

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000040
    Event Time Stamp: 10:24:2010 14:55
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui


    HWID Data-->
    HWID Hash Current: PAAAAAEACAABAAEAAAACAAAAAgABAAEAln3qxVR0do2AlihgQsaSPCgLagOUioyt5ptiPWTzO3EyL3ZW

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC GBT   GBTUACPI
      FACP GBT   GBTUACPI
      HPET GBT   GBTUACPI
      MCFG GBT   GBTUACPI
      EUDS GBT  
      TAMG GBT   GBT   B0
      SSDT INTEL PPM RCM 


    Wednesday, October 27, 2010 1:44 AM
  • "birenroy" wrote in message news:754468bb-6a37-42eb-9351-f46008c889d6...
    Here we are:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-V4M63-2K6J2-3T7F4
    Windows Product Key Hash: UO2Hj/fKJcSKs+9sEpfprFS8mUc=
    Windows Product ID: 00371-OEM-9044191-37537
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700C1' to display the error text.
    Error: 0x800700C1 

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000040
    Event Time Stamp: 10:24:2010 14:55
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    One file is still showing as being tampered, and needs to be repaired.
    You can either
    1) Use System Restore to get back to a time when the PC worked properly (the 23rd Oct?)
     
    or
    2) use the System File Checker to replace the tampered file with a clean copy
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot
    Visit the Validation site  http://www.microsoft.com/genuine and attempt to Validate Windows - again, make a note of error messages.
    Reboot.
    Run MGADiag again, and post the report, and error messages in your reply.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, October 27, 2010 8:04 PM
    • Unmarked as answer by Darin Smith MS Thursday, October 28, 2010 8:06 PM
    Wednesday, October 27, 2010 6:53 AM
    Moderator
  • Thanks for the help. I really appreciate it.

    I still get the "not genuine" error when trying to validate. The last system restore point I see (even when checking "Show more restore points") is 10/25, unfortunately. Is there anything I can do with my Windows 7 install DVD to repair these files?

    The SFC /SCANNOW command finished with this message:

    """

    C:\Windows\system32>sfc /scannow

    Beginning system scan.  This process will take some time.

     

    Beginning verification phase of system scan.

    Verification 100% complete.

    Windows Resource Protection found corrupt files but was unable to fix some of them.

    Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log

    """

    Here is the last segment from that log, showing the attempts to repair sppcext.dll.

    """
    2010-10-27 19:10:35, Info                  CSI    0000030f [SR] Repairing 3 components
    2010-10-27 19:10:35, Info                  CSI    00000310 [SR] Beginning Verify and Repair transaction
    2010-10-27 19:10:35, Info                  CSI    00000311 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_480p_5sec_6mbps_new.mpg do not match actual file [l:56{28}]"Clip_480p_5sec_6mbps_new.mpg" :
      Found: {l:32 b:oOGXJ0lkdw8ttokS9MKAB7UgUxi3qAPjsBjPaf3MCZs=} Expected: {l:32 b:qvNQtNtW3L8qImVdQ2WC2SHokme23AQqZWk1CPUh79k=}
    2010-10-27 19:10:35, Info                  CSI    00000312 [SR] Cannot repair member file [l:56{28}]"Clip_480p_5sec_6mbps_new.mpg" of Microsoft-Windows-WinSATMediaSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2010-10-27 19:10:35, Info                  CSI    00000313 Hashes for file member \SystemRoot\WinSxS\wow64_microsoft-windows-networkprofile_31bf3856ad364e35_6.1.7600.16385_none_dee4ed53c4379077\netprofm.dll do not match actual file [l:24{12}]"netprofm.dll" :
      Found: {l:32 b:gjVt8syfAZANKzv5fvDHOLQAF04mrYtKxVvOjET3N7s=} Expected: {l:32 b:DQikfNQD7aXoytdAm7u83Cmphh0txB1CtosisaoevdY=}
    2010-10-27 19:10:35, Info                  CSI    00000314 [SR] Cannot repair member file [l:24{12}]"netprofm.dll" of Microsoft-Windows-NetworkProfile, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2010-10-27 19:10:35, Info                  CSI    00000315 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-security-spp-clientext_31bf3856ad364e35_6.1.7600.16385_none_cc9d4bf812728aae\sppcext.dll do not match actual file [l:22{11}]"sppcext.dll" :
      Found: {l:32 b:k1nrr0PTNiwZ9KUTWLU2BqiWJH4DGQiqlXlxZdwJqZw=} Expected: {l:32 b:bPWhSVkD2rbGI7Z1UYv9uM4BOX6Sha1XAv596YsmGN8=}
    2010-10-27 19:10:35, Info                  CSI    00000316 [SR] Cannot repair member file [l:22{11}]"sppcext.dll" of Microsoft-Windows-Security-SPP-ClientExt, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2010-10-27 19:10:35, Info                  CSI    00000317 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_480p_5sec_6mbps_new.mpg do not match actual file [l:56{28}]"Clip_480p_5sec_6mbps_new.mpg" :
      Found: {l:32 b:oOGXJ0lkdw8ttokS9MKAB7UgUxi3qAPjsBjPaf3MCZs=} Expected: {l:32 b:qvNQtNtW3L8qImVdQ2WC2SHokme23AQqZWk1CPUh79k=}
    2010-10-27 19:10:35, Info                  CSI    00000318 [SR] Cannot repair member file [l:56{28}]"Clip_480p_5sec_6mbps_new.mpg" of Microsoft-Windows-WinSATMediaSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2010-10-27 19:10:35, Info                  CSI    00000319 [SR] This component was referenced by [l:194{97}]"Microsoft-Windows-SampleContent-Music-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.MusicSamples"
    2010-10-27 19:10:36, Info                  CSI    0000031a Hashes for file member \??\C:\Windows\Performance\WinSAT\Clip_480p_5sec_6mbps_new.mpg do not match actual file [l:56{28}]"Clip_480p_5sec_6mbps_new.mpg" :
      Found: {l:32 b:oOGXJ0lkdw8ttokS9MKAB7UgUxi3qAPjsBjPaf3MCZs=} Expected: {l:32 b:qvNQtNtW3L8qImVdQ2WC2SHokme23AQqZWk1CPUh79k=}
    2010-10-27 19:10:36, Info                  CSI    0000031b Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_480p_5sec_6mbps_new.mpg do not match actual file [l:56{28}]"Clip_480p_5sec_6mbps_new.mpg" :
      Found: {l:32 b:oOGXJ0lkdw8ttokS9MKAB7UgUxi3qAPjsBjPaf3MCZs=} Expected: {l:32 b:qvNQtNtW3L8qImVdQ2WC2SHokme23AQqZWk1CPUh79k=}
    2010-10-27 19:10:36, Info                  CSI    0000031c [SR] Could not reproject corrupted file [ml:520{260},l:66{33}]"\??\C:\Windows\Performance\WinSAT"\[l:56{28}]"Clip_480p_5sec_6mbps_new.mpg"; source file in store is also corrupted
    2010-10-27 19:10:36, Info                  CSI    0000031d Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-security-spp-clientext_31bf3856ad364e35_6.1.7600.16385_none_cc9d4bf812728aae\sppcext.dll do not match actual file [l:22{11}]"sppcext.dll" :
      Found: {l:32 b:k1nrr0PTNiwZ9KUTWLU2BqiWJH4DGQiqlXlxZdwJqZw=} Expected: {l:32 b:bPWhSVkD2rbGI7Z1UYv9uM4BOX6Sha1XAv596YsmGN8=}
    2010-10-27 19:10:36, Info                  CSI    0000031e [SR] Cannot repair member file [l:22{11}]"sppcext.dll" of Microsoft-Windows-Security-SPP-ClientExt, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2010-10-27 19:10:36, Info                  CSI    0000031f [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.WindowsFoundationDelivery"
    2010-10-27 19:10:36, Info                  CSI    00000320 Hashes for file member \??\C:\Windows\SysWOW64\sppcext.dll do not match actual file [l:22{11}]"sppcext.dll" :
      Found: {l:32 b:k1nrr0PTNiwZ9KUTWLU2BqiWJH4DGQiqlXlxZdwJqZw=} Expected: {l:32 b:bPWhSVkD2rbGI7Z1UYv9uM4BOX6Sha1XAv596YsmGN8=}
    2010-10-27 19:10:36, Info                  CSI    00000321 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-security-spp-clientext_31bf3856ad364e35_6.1.7600.16385_none_cc9d4bf812728aae\sppcext.dll do not match actual file [l:22{11}]"sppcext.dll" :
      Found: {l:32 b:k1nrr0PTNiwZ9KUTWLU2BqiWJH4DGQiqlXlxZdwJqZw=} Expected: {l:32 b:bPWhSVkD2rbGI7Z1UYv9uM4BOX6Sha1XAv596YsmGN8=}
    2010-10-27 19:10:36, Info                  CSI    00000322 [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:22{11}]"sppcext.dll"; source file in store is also corrupted
    2010-10-27 19:10:36, Info                  CSI    00000323 Hashes for file member \SystemRoot\WinSxS\wow64_microsoft-windows-networkprofile_31bf3856ad364e35_6.1.7600.16385_none_dee4ed53c4379077\netprofm.dll do not match actual file [l:24{12}]"netprofm.dll" :
      Found: {l:32 b:gjVt8syfAZANKzv5fvDHOLQAF04mrYtKxVvOjET3N7s=} Expected: {l:32 b:DQikfNQD7aXoytdAm7u83Cmphh0txB1CtosisaoevdY=}
    2010-10-27 19:10:36, Info                  CSI    00000324 [SR] Cannot repair member file [l:24{12}]"netprofm.dll" of Microsoft-Windows-NetworkProfile, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2010-10-27 19:10:36, Info                  CSI    00000325 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.WindowsFoundationDelivery"
    2010-10-27 19:10:36, Info                  CSI    00000326 Hashes for file member \??\C:\Windows\SysWOW64\netprofm.dll do not match actual file [l:24{12}]"netprofm.dll" :
      Found: {l:32 b:gjVt8syfAZANKzv5fvDHOLQAF04mrYtKxVvOjET3N7s=} Expected: {l:32 b:DQikfNQD7aXoytdAm7u83Cmphh0txB1CtosisaoevdY=}
    2010-10-27 19:10:36, Info                  CSI    00000327 Hashes for file member \SystemRoot\WinSxS\wow64_microsoft-windows-networkprofile_31bf3856ad364e35_6.1.7600.16385_none_dee4ed53c4379077\netprofm.dll do not match actual file [l:24{12}]"netprofm.dll" :
      Found: {l:32 b:gjVt8syfAZANKzv5fvDHOLQAF04mrYtKxVvOjET3N7s=} Expected: {l:32 b:DQikfNQD7aXoytdAm7u83Cmphh0txB1CtosisaoevdY=}
    2010-10-27 19:10:36, Info                  CSI    00000328 [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:24{12}]"netprofm.dll"; source file in store is also corrupted
    2010-10-27 19:10:36, Info                  CSI    00000329 Repair results created:
    POQ 127 starts:
         0: Move File: Source = [l:192{96}]"\SystemRoot\WinSxS\Temp\PendingRenames\d4d5464f4576cb0143380000a013a010._0000000000000000.cdf-ms", Destination = [l:104{52}]"\SystemRoot\WinSxS\FileMaps\_0000000000000000.cdf-ms"
        1: Move File: Source = [l:162{81}]"\SystemRoot\WinSxS\Temp\PendingRenames\e5fc464f4576cb0144380000a013a010.$$.cdf-ms", Destination = [l:74{37}]"\SystemRoot\WinSxS\FileMaps\$$.cdf-ms"
        2: Move File: Source = [l:214{107}]"\SystemRoot\WinSxS\Temp\PendingRenames\397b4c4f4576cb0145380000a013a010.$$_syswow64_21ffbdd2a2dd92e0.cdf-ms", Destination = [l:126{63}]"\SystemRoot\WinSxS\FileMaps\$$_syswow64_21ffbdd2a2dd92e0.cdf-ms"
        3: Move File: Source = [l:238{119}]"\SystemRoot\WinSxS\Temp\PendingRenames\8c3e4d4f4576cb0146380000a013a010.$$_syswow64_networklist_fac29f16fb5be78a.cdf-ms", Destination = [l:150{75}]"\SystemRoot\WinSxS\FileMaps\$$_syswow64_networklist_fac29f16fb5be78a.cdf-ms"
        4: Move File: Source = [l:250{125}]"\SystemRoot\WinSxS\Temp\PendingRenames\9d654d4f4576cb0147380000a013a010.$$_syswow64_networklist_icons_0ad2dfa4d19a0c98.cdf-ms", Destination = [l:162{81}]"\SystemRoot\WinSxS\FileMaps\$$_syswow64_networklist_icons_0ad2dfa4d19a0c98.cdf-ms"

    POQ 127 ends.
    2010-10-27 19:10:36, Info                  CSI    0000032a [SR] Repair complete
    2010-10-27 19:10:36, Info                  CSI    0000032b [SR] Committing transaction
    2010-10-27 19:10:36, Info                  CSI    0000032c Creating NT transaction (seq 2), objectname [6]"(null)"
    2010-10-27 19:10:36, Info                  CSI    0000032d Created NT transaction (seq 2) result 0x00000000, handle @0xecc
    2010-10-27 19:10:36, Info                  CSI    0000032e@2010/10/28:02:10:36.574 CSI perf trace:
    CSIPERF:TXCOMMIT;10338
    2010-10-27 19:10:36, Info                  CSI    0000032f [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction  have been successfully repaired
    """

    Thursday, October 28, 2010 2:29 AM
  • Here is the output of the MGADiag.exe tool:

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-V4M63-2K6J2-3T7F4

    Windows Product Key Hash: UO2Hj/fKJcSKs+9sEpfprFS8mUc=

    Windows Product ID: 00371-OEM-9044191-37537

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010100.0.0.048

    ID: {1227EBC0-2CD4-4C61-8D80-8D20DBE76953}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Biren\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{1227EBC0-2CD4-4C61-8D80-8D20DBE76953}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3T7F4</PKey><PID>00371-OEM-9044191-37537</PID><PIDType>3</PIDType><SID>S-1-5-21-2716478814-2785553490-1031734330</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P55A-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="4"/><Date>20100211000000.000000+000</Date></BIOS><HWID>B4BB3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700C1' to display the error text.

    Error: 0x800700C1 

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000000040

    Event Time Stamp: 10:27:2010 19:20

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

     

     

    HWID Data-->

    HWID Hash Current: PAAAAAEACAABAAEAAAACAAAAAgABAAEAln3qxVR0do2AlihgQsaSPCgLagOUioyt5ptiPWTzO3EyL3ZW

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC GBT   GBTUACPI

      FACP GBT   GBTUACPI

      HPET GBT   GBTUACPI

      MCFG GBT   GBTUACPI

      EUDS GBT  

      TAMG GBT   GBT   B0

      SSDT INTEL PPM RCM 

     

     

    Thursday, October 28, 2010 2:30 AM
  • "birenroy" wrote in message news:1ac0f975-c387-4104-ad64-41e274502fd9...

    Here is the output of the MGADiag.exe tool:

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-V4M63-2K6J2-3T7F4

    Windows Product Key Hash: UO2Hj/fKJcSKs+9sEpfprFS8mUc=

    Windows Product ID: 00371-OEM-9044191-37537

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010100.0.0.048

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700C1' to display the error text.

    Error: 0x800700C1 

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000000040

    Event Time Stamp: 10:27:2010 19:20

    Unfortunately, nothing seems to have changed, apart from the timestamp on the file tamper.
    I think we've about exhausted what can be done in a forum context - unless Darin has any suggestions, then you should create a no-cost WGA support incident.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, October 28, 2010 6:26 AM
    Moderator
  •  Is there anything I can do with my Windows 7 install DVD to repair these files?

    Yes!, I am sorry, I should have though to suggest it myself.

      Since the majority of people that come here, get their windows included (pre-installed) in a computer and since those computers come with Windows Recovery software (that only re-images the PC back to the way it was from the factory) instead of a true Windows Installation disk (like you have) we usually can't suggest doing a Repair since the Recovery Software doesn't have that functionality. 

      However, since you have a installation disk, a Repair is viable and will most likely resolve your issue.

     

    Please see http://windows.microsoft.com/en-US/windows7/What-are-the-system-recovery-options-in-Windows-7 for more information. (be sure to see the links on the lower part of the page for information on what each repair option does and how to get to the window that provides the option).

     

      I/We need to remember that a Repair is a viable suggestion for users that have a Retail or OEM System Builder disk.

    Thank you,

     


    Darin MS
    • Marked as answer by Darin Smith MS Thursday, October 28, 2010 8:07 PM
    Thursday, October 28, 2010 8:06 PM
  • Well, I tried using the DVD to perform a "Startup Repair," which didn't find any problems. Then, I ran sfc /scannow with an /offbootdir and /offwindir, but it still wasn't able to repair the affected DLL.

    I will try creating a WGA support incident, as Noel D Paton suggested.

    Thanks for all of the help.

    Friday, October 29, 2010 6:03 AM