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  • Question

  • Bought the student version of 7 in summer of 2010. Installed last sp and was told not valid. Diagnostic:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-CM74G-RPHKF-PW487

    Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=

    Windows Product ID: 00371-177-0000061-85400

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {0F605FA8-4590-4F43-990C-14DDBBFBEA68}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110622-1506

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{0F605FA8-4590-4F43-990C-14DDBBFBEA68}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85400</PID><PIDType>5</PIDType><SID>S-1-5-21-3267459844-495475482-2714337473</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.13</Version><SMBIOSVersion major="2" minor="4"/><Date>20090511000000.000000+000</Date></BIOS><HWID>C12D3607018400F6</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x80072EE7

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 9:9:2010 07:44

    ActiveX: Not Registered - 0x80040154

    Admin Service: Not Registered - 0x80040154

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: NgAAAAEABAABAAEAAAACAAAAAwABAAEA6GFijlaK5JnCHFT5EDPigU54moioQUAyLJBM+X4o

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC HP     3061    

      FACP HP     3061    

      HPET HP     3061    

      BOOT HP     3061    

      MCFG HP     3061    

      SLIC HPQOEM SLIC-MPC

      SSDT AMD   PowerNow

     

     

    Friday, September 9, 2011 12:48 AM

Answers

  • "puckerD" wrote in message news:51547b8c-c6dc-4e86-a74f-d023b2486361...

    Ok, I put in the proper slmgr.vbs file, removed and reinstalled sp1, still have the error, reran diagnostic:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-CM74G-RPHKF-PW487

    Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=

    Windows Product ID: 00371-177-0000061-85400

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010100.1.0.048

     

     

     
     
    As you say – no change :(
     
    At this point I’m out of ideas – I can only suggest that you go to WGA Support and see if they can help, or try a repair install of Windows (you will probably need to uninstall SP1 first)
     
    WGA Support can be found here-
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, September 14, 2011 9:05 PM
    Wednesday, September 14, 2011 7:49 AM
    Moderator

All replies

  • "puckerD" wrote in message news:32c15a7b-3f6c-430c-a387-4529a6c87ff6...

    Bought the student version of 7 in summer of 2010. Installed last sp and was told not valid. Diagnostic:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-CM74G-RPHKF-PW487

    Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=

    Windows Product ID: 00371-177-0000061-85400

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010100.1.0.048

     

     

    Licensing Data-->

    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

     

     
     
    Your error is a relatively rare one – first please check that the file C:\Windows\system32\slmgr.vbs actually exists.
    If not, probably the simplest solution is to uninstall SP1, then disable your anti-virus and reinstall SP1 (I suspect that there may be other problems also, probably arising from AV interferences)
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, September 9, 2011 6:00 AM
    Moderator
  • The product key in your MGADiag Report is the trial default serial (No legitimate serial was entered when installing Windows)

    Licensing Data--> Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".


    Ah, this is one of the signs that someone has tried to illegally crack Windows 7 using RemoveWAT.

    • Proposed as answer by tb19 Friday, September 9, 2011 6:32 AM
    • Unproposed as answer by Noel D PatonModerator Friday, September 9, 2011 6:36 AM
    • Proposed as answer by tb19 Friday, September 9, 2011 1:01 PM
    • Unproposed as answer by tb19 Friday, September 9, 2011 1:02 PM
    • Marked as answer by Darin Smith MS Friday, September 9, 2011 9:04 PM
    • Unmarked as answer by puckerD Monday, September 12, 2011 12:38 AM
    Friday, September 9, 2011 6:32 AM
  • A broken licensing store will disallow any changes to the Key - that issue needs to be fixed first. - and no, it's not because of RemoveWAT
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, September 9, 2011 6:36 AM
    Moderator
  • I used removeWat after a patch several months back, at the time I thought it was just something that made my legitimate windows work again, however I don't feel that is the cause because I bought my version directly from microsoft, so it should be regarded as legitimate regardless. Thanks Noel, I'll try what you said and report back tomorrow.
    Friday, September 9, 2011 11:31 AM
  • "puckerD" wrote in message news:9deac9bd-2f35-423f-b475-03cae3f31af5...
    I used removeWat after a patch several months back, at the time I thought it was just something that made my legitimate windows work again, however I don't feel that is the cause because I bought my version directly from microsoft, so it should be regarded as legitimate regardless. Thanks Noel, I'll try what you said and report back tomorrow.
     
     
    Interesting – the error shown isn’t a normal part of the RemoveWAT problem, but I suppose it could be caused by installing SP1 over a machine with RemoveWAT active.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, September 9, 2011 11:58 AM
    Moderator
  •  Interesting – the error shown isn’t a normal part of the RemoveWAT problem

    Wrong, It is apart of the RemoveWAT problem & yes it is normal for this to be showing in peoples MGADiag Reports when they have used RemoveWAT.

    Friday, September 9, 2011 1:01 PM
  • "tb19" wrote in message news:c0ad2102-3527-4f4e-820e-67af50ccaf01...
    Interesting – the error shown isn’t a normal part of the RemoveWAT problem

    Wrong, It is apart of the RemoveWAT problem & yes it is normal for this to be showing in peoples MGADiag Reports when they have used RemoveWAT.

    Yes – but it’s ALWAYS accompanied by

    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    errors.

    – obviously, in this case the file errors have been fixed without the slmgr.vbs error being corrected.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, September 9, 2011 2:11 PM
    Moderator
  • "tb19" wrote in message news:c0ad2102-3527-4f4e-820e-67af50ccaf01...
    Interesting – the error shown isn’t a normal part of the RemoveWAT problem

    Wrong, It is apart of the RemoveWAT problem & yes it is normal for this to be showing in peoples MGADiag Reports when they have used RemoveWAT.

    OK – a little testing shows that RemoveWAT changes the slmgr.vbs filename to slmgr.vbs.removewat, and renaming it back to slmgr.vbs corrects that problem.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, September 9, 2011 9:04 PM
    • Unmarked as answer by puckerD Monday, September 12, 2011 12:38 AM
    Friday, September 9, 2011 2:37 PM
    Moderator
  • Ok, I uninstalled sp1, disabled my AV, and reinstalled it. Same error message, also I have an slmgr.ini file but not slmgr.vbs
    Monday, September 12, 2011 12:07 AM
  • "puckerD" wrote in message news:9dcbca2b-80e6-41f2-92bb-9b6899a66ac2...
    Ok, I uninstalled sp1, disabled my AV, and reinstalled it. Same error message, also I have an slmgr.ini file but not slmgr.vbs
     
    Do a Search for slmgr.vbs in the WinSxS folder, and copy the file into the c:\Windows\System32 folder
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Monday, September 12, 2011 10:47 PM
    • Unproposed as answer by puckerD Wednesday, September 14, 2011 2:35 AM
    Monday, September 12, 2011 7:44 AM
    Moderator
  • Ok, I put in the proper slmgr.vbs file, removed and reinstalled sp1, still have the error, reran diagnostic:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-CM74G-RPHKF-PW487

    Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=

    Windows Product ID: 00371-177-0000061-85400

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {0F605FA8-4590-4F43-990C-14DDBBFBEA68}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110622-1506

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{0F605FA8-4590-4F43-990C-14DDBBFBEA68}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85400</PID><PIDType>5</PIDType><SID>S-1-5-21-3267459844-495475482-2714337473</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.13</Version><SMBIOSVersion major="2" minor="4"/><Date>20090511000000.000000+000</Date></BIOS><HWID>C12D3607018400F6</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x80072EE7

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 9:9:2010 07:44

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: NgAAAAEABAABAAEAAAACAAAAAwABAAEA6GFijlaK5JnCHFT5EDPigU54moioQUAyLJBM+X4o

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC HP     3061    

      FACP HP     3061    

      HPET HP     3061    

      BOOT HP     3061    

      MCFG HP     3061    

      SLIC HPQOEM SLIC-MPC

      SSDT AMD   PowerNow

     

     

    Tuesday, September 13, 2011 10:56 PM
  • "puckerD" wrote in message news:51547b8c-c6dc-4e86-a74f-d023b2486361...

    Ok, I put in the proper slmgr.vbs file, removed and reinstalled sp1, still have the error, reran diagnostic:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-CM74G-RPHKF-PW487

    Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=

    Windows Product ID: 00371-177-0000061-85400

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010100.1.0.048

     

     

     
     
    As you say – no change :(
     
    At this point I’m out of ideas – I can only suggest that you go to WGA Support and see if they can help, or try a repair install of Windows (you will probably need to uninstall SP1 first)
     
    WGA Support can be found here-
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, September 14, 2011 9:05 PM
    Wednesday, September 14, 2011 7:49 AM
    Moderator