none
Windows 7 Build 7600 no genuine/ Optional update delivery is not working You maybe a victim... RRS feed

  • Question

  • Lately for the past week I have been getting either a notice (Optional update delivery is not working. You may be a victim of software counterfeiting..) or a note on my wallpaper desktop that says "Windows Build 7600 This copy of Windows is not genuine"

    I bought this acer laptop which came with Windows Vista. When Windows 7 came out I upgraded to Windows 7 Home Premium. I've been getting the Optional Update delivery is not working notice on an average of almost 1 per day for the last 6 days. Whenever I follow the link to validate and whatnot it processes and says something of the sort that the Windows is genuine and then also mentions Windows Security Essentials. The problem is that I seem to keep getting this notice even though I've gone through that process 3 times now.

     

    I'm hoping that I don't have to reformat my laptop because I have no idea what is the problem and when I look around I don't seem to have the same problem/solution as others. I've looked at the services.msc to see if the sppsvc is set to Automatic (Delayed  start) and if sppnotify is set to Manual, and they are.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-2PMKC-MY98K-KB6JK

    Windows Product Key Hash: Dn4bEvc8ErY94M05kAVBej2NH9I=

    Windows Product ID: 00359-032-0409564-85649

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {B16CA761-CE84-4E6E-8522-8564F6C1AA0C}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000000

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{B16CA761-CE84-4E6E-8522-8564F6C1AA0C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KB6JK</PKey><PID>00359-032-0409564-85649</PID><PIDType>5</PIDType><SID>S-1-5-21-1918486735-1525626556-4103840859</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Extensa 5630                   </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.30          </Version><SMBIOSVersion major="2" minor="5"/><Date>20090319000000.000000+000</Date></BIOS><HWID>38B93607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17245</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00170-032-040956-01-1033-7600.0000-3112009

    Installation ID: 006284109966191882963120742773437944215436413713224324

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: KB6JK

    License Status: Licensed

    Remaining Windows rearm count: 4

    Trusted time: 1/22/2011 11:31:29 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 1:22:2011 09:21

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: NAAAAAEAAgABAAIAAgABAAAAAgABAAEAeqheYIoHxGJ6fwBThgfkNoBBsJxKzKB1jjkqhQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC PTLTD APIC  

      FACP INTEL CRESTLNE

      HPET INTEL CRESTLNE

      BOOT PTLTD $SBFTBL$

      MCFG INTEL CRESTLNE

      SLIC ACRSYS ACRPRDCT

      ASF! OEMID OEMTBL  

      SSDT BrtRef DD01BRT

      SSDT BrtRef DD01BRT

     

     

    Saturday, January 22, 2011 7:44 PM

Answers

  • "exkage" wrote in message news:32c3e055-49f4-4299-9693-4ec0f606048d...

    Lately for the past week I have been getting either a notice (Optional update delivery is not working. You may be a victim of software counterfeiting..) or a note on my wallpaper desktop that says "Windows Build 7600 This copy of Windows is not genuine"

    I bought this acer laptop which came with Windows Vista. When Windows 7 came out I upgraded to Windows 7 Home Premium. I've been getting the Optional Update delivery is not working notice on an average of almost 1 per day for the last 6 days. Whenever I follow the link to validate and whatnot it processes and says something of the sort that the Windows is genuine and then also mentions Windows Security Essentials. The problem is that I seem to keep getting this notice even though I've gone through that process 3 times now.

     

    I'm hoping that I don't have to reformat my laptop because I have no idea what is the problem and when I look around I don't seem to have the same problem/solution as others. I've looked at the services.msc to see if the sppsvc is set to Automatic (Delayed  start) and if sppnotify is set to Manual, and they are.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-2PMKC-MY98K-KB6JK

    Windows Product Key Hash: Dn4bEvc8ErY94M05kAVBej2NH9I=

    Windows Product ID: 00359-032-0409564-85649

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

     

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     


    There appears to be no current problem with Activation or Validation of Windows - but you DO have a non-genuine copy of Office XP Pro installed (which wouldn't affect your Windows Updates)
     
    If you read the Validation site, you are being offered MSE because you passed Validation - if you had failed, there would be a very different response!
     
    I  suggest that you repost your problem in the Windows Updates Answers forum here:-
    (note that the WU forum is common to XP, Vista and Win 7)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, January 22, 2011 7:52 PM
    Moderator