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How do I upgrade computer bought in Mexico? RRS feed

  • Question

  • I bought my PC in Mexico while I was living there have had it for 2 years now and I am living in the US as of August this year.  My question is why am I getting a pop-up window on right hand side of my screen that said s in spaanisDiagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 76460-640-8365391-23214
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {35C9DC49-E45B-4C22-BF69-2E90759126DE}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 103
    Version: 1.7.105.35
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Archivos de programa\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\licdll.dll[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.5512]
    File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.5512]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{35C9DC49-E45B-4C22-BF69-2E90759126DE}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>76460-640-8365391-23214</PID><PIDType>1</PIDType><SID>S-1-5-21-1060284298-1326574676-1417001333</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D945GCR_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>PE94510M.86A.0050.2007.0710.1559</Version><SMBIOSVersion major="2" minor="5"/><Date>20070710000000.000000+000</Date></BIOS><HWID>C115337F0184E06A</HWID><UserLCID>0C0A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar central(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>C0A25836FDBE5AC</Val><Hash>FmDbcrRY1pTOcrz4ZUZRHhpUuc0=</Hash><Pid>89388-726-2958074-65757</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    h my version I could be a victim of a false version of Windows???? What should I do to fix this problem???

    Sunday, November 15, 2009 7:44 PM

Answers

  • Hello lostneedhelp,


      The Windows XP Prois Non-Genuine.  It was installed using a Volume License Key (VLK). This key was leaked to the internet. Normally this key would be completly Blocked from use, but the company that owns the key made arrangments with Microsoft to Blocked the use of this key, except in the geographic location of the company. 

      VLK software is not to be sold to consumers, but are designed for large orginizations that need 10s 100s or 1000s of Windows installs. In addition, Volume Licenses are Non-transferable and Upgrade Only, so no Genuine VLK key would ever be sold pre-installed in a computer.

      The reason you hadn't see the Non-Genuine message sooner is that XP doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Windows was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Windows", gone to the Microsoft Download site and attempted to download validation protected content or by installing the WGA Notifier. Most likely, you recently downloaded and installed the WGA Notifer (thru Windows Update) and that is what is telling you that Office is Non-Genuine

      Now, I am Not accusing you of piracy. There are a number of reason why your XP would be using a Pirated key. The three most common are:

    1) You may have bought the software from a unscrupulous seller who sold you pirated software.
      In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Windows.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
      In this case, you probably have a Genuine copy (and Product Key) of Windows, you just need to reinstall the software using the proper (Genuine) Product Key

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by Upgrading your XP Home to XP Pro "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
       In this case, you probably have a Genuine copy (and Product Key) of Windows, you just need to reinstall the software using the proper (Genuine) Product Key.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Friday, November 20, 2009 11:28 PM
    Friday, November 20, 2009 11:25 PM

All replies

  • To help us analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool

    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post, along with your question.

    Thank you!

     


    Carey Frisch
    Monday, November 16, 2009 5:00 AM
    Moderator
  • Hello lostneedhelp,


      The Windows XP Prois Non-Genuine.  It was installed using a Volume License Key (VLK). This key was leaked to the internet. Normally this key would be completly Blocked from use, but the company that owns the key made arrangments with Microsoft to Blocked the use of this key, except in the geographic location of the company. 

      VLK software is not to be sold to consumers, but are designed for large orginizations that need 10s 100s or 1000s of Windows installs. In addition, Volume Licenses are Non-transferable and Upgrade Only, so no Genuine VLK key would ever be sold pre-installed in a computer.

      The reason you hadn't see the Non-Genuine message sooner is that XP doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Windows was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Windows", gone to the Microsoft Download site and attempted to download validation protected content or by installing the WGA Notifier. Most likely, you recently downloaded and installed the WGA Notifer (thru Windows Update) and that is what is telling you that Office is Non-Genuine

      Now, I am Not accusing you of piracy. There are a number of reason why your XP would be using a Pirated key. The three most common are:

    1) You may have bought the software from a unscrupulous seller who sold you pirated software.
      In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Windows.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
      In this case, you probably have a Genuine copy (and Product Key) of Windows, you just need to reinstall the software using the proper (Genuine) Product Key

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by Upgrading your XP Home to XP Pro "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
       In this case, you probably have a Genuine copy (and Product Key) of Windows, you just need to reinstall the software using the proper (Genuine) Product Key.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Friday, November 20, 2009 11:28 PM
    Friday, November 20, 2009 11:25 PM