Its been a while so it's like I am starting from scratch once more.
I have created a dialogue that creates a new case based around various options that the user selects, the only issue being I now need to query an, external to CRM, SQL Server database to retrieve some data and update it. Am I right in thinking I now
need to create a client script, javascript etc? I need the user to run this from a order that is created from anther dialogue.
So where to begin, pointers to an easy to follow tutorial on how to connect to external databases from a CRM script also I need help in creating the interface for it all - basically where to begin, how I query CRM for data, creating a case, etc, etc.
Any help would be appreciated.
regards,
Matt