Hello,
The Microsoft account forum has been retired and all account related questions must now be asked online
here.
Select the issue you need help with and fill out the requested details on the next page.
You need to be signed in with a Microsoft account to access the form. If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at
https://signup.live.com
You can read further information about blocked accounts
here.
You could also ask in the
Outlook.com forum on Microsoft Community.
As the Microsoft Community is on a different platform, we cannot move the question for you.
Once there, click on Participate near the top of the screen, and select 'Ask a Question' or 'Start a Discussion'
Karl
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