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E-Mail Router or SMTP failure? RRS feed

  • Question

  • Hi all,

    All of a sudden outgoing emails from CRM are disappearing into purple haze. I have no idea where the communication breakdown is, but after investigation it seems that the activity is regularly created and sent by the CRM server. Also the E-Mail router seems to pickup the email allright.

    I will have to start investigating into the SMTP side, but it's beyond my realm so I want to make sure the problem is on their side first. Can anyone please look at the following E-Mail router trace and let me know whether it looks regular? (names have been cloaked)

    Unfortunately I did not keep previous trace files (when things were working) so I don't know if the following log means that all is well in the router process and that the e-mail has been in fact transferred to the SMTP server.

    Thanks!

    04/21/2009 20:44:20 : #62269 - Checking for outgoing e-mail messages to process for SMTP: http://<url>.
    04/21/2009 20:44:21 : #15393 - Validating the outgoing e-mail message with subject "Subject" from email1@address.com to email2@address.com for SMTP: http://<url>.
    04/21/2009 20:44:21 : #1866 - Checking the e-mail message with subject "Subject" in mailbox SMTP: http://<url> for delivery to <SMTP Server>.
    04/21/2009 20:44:21 : #56380 - Confirming the message with subject "Subject" in mailbox SMTP: http://<url> for delivery to <SMTP Server>.
    04/21/2009 20:44:21 : #62269 - Checking for outgoing e-mail messages to process for SMTP: http://<url>.
    04/21/2009 20:44:21 : #29426 - There are no e-mail messages to process in mailbox SMTP: http://<url>.
    04/21/2009 20:44:21 : #60687 - The thread that is processing mailbox SMTP: http://<url> is shutting down as requested.
    
    Wednesday, April 22, 2009 1:49 AM

Answers

  • Update: the problem was the SMTP server. All messages where queued up on its end. So the trace in my previous post is in fact representing a normal sequence for the email router.

    Thursday, April 23, 2009 12:20 AM