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My Office 2003 is now not Genuine following Computer crash RRS feed

  • Question

  • Hi

    My PC's hard disk recently crashed.  My local repair chap replaced the disk, recovered all my data, re-installed Windows XP and re-installed Office; however, the MGA Tool tells me that Office is not Genuine.  This is almost certainly because the chap installed a copy of Office Pro 2003 that he had in his shop instead of asking me for my Office SBE 2003 disks.  My question is this: whilst I am happy to re-install my own copy of Office SBE 2003, do I need to uninstall the existing Office Pro 2003 before I can re-install my copy or can I simply install my copy over the top in the hope that the installer will sort it all out for me?

    Many thanks

    Duncan Williams

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-6F3D4-MWDKG-KK6C3
    Windows Product Key Hash: PiUEO5Z7f2832xxp2axw0DkmSj8=
    Windows Product ID: 76477-OEM-2155807-74773
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {2973D5B1-8FF3-4794-94A1-FCDF09516B80}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2973D5B1-8FF3-4794-94A1-FCDF09516B80}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KK6C3</PKey><PID>76477-OEM-2155807-74773</PID><PIDType>3</PIDType><SID>S-1-5-21-1801674531-1336601894-1417001333</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1001.005</Version><SMBIOSVersion major="2" minor="3"/><Date>20040209000000.000000+000</Date></BIOS><HWID>049B3D9F0184226D</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57348</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1A37A:HITACHI, Ltd|1A37A:HITACHI, Ltd|1A37A:HITACHI, Ltd
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Friday, August 13, 2010 12:51 PM

Answers

  • Hello DuncanW001,

    I would recommend uninstalling the nongenuine installation of Office Professional 2003 before installing your genuine Office SBE 2003.

    Use the handy MS FixIt utility for Office 2003 in this MS KB article to do an automatic uninstallation:  http://support.microsoft.com/kb/290301/en-us


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, August 13, 2010 3:39 PM

All replies

  • Hello DuncanW001,

    I would recommend uninstalling the nongenuine installation of Office Professional 2003 before installing your genuine Office SBE 2003.

    Use the handy MS FixIt utility for Office 2003 in this MS KB article to do an automatic uninstallation:  http://support.microsoft.com/kb/290301/en-us


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, August 13, 2010 3:39 PM
  • Hello Dan

    Many thanks for your rapid response and for the link to the Fixit tool. 

    Saturday, August 14, 2010 4:00 PM
  • Hello DuncanW001,

    You're welcome :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Sunday, August 15, 2010 11:50 AM