Marketing Automation solutions with Dynamics 365 RRS feed

  • Question

      • Requirements of our Company :
        • CRM 
        • Main areas:
          • Marketing Automation: Currently has no marketing automation tool. Need an automated tool that will alert customers to purchase extended warranty when their warranty are expiring.
          • Capture potential customers: Not existing customers. Any way to collect such data/ information for potential customers?
          • Track customers’ journey: Purchase history & after sale services
      • Current environment:
        • Using NAV. Didn’t activate the CRM component within NAV. Rather, Our comapany built their own POS & CRM systems. Field Service is another separate customized solution.
        • Orders will be transacted via POS system and then sent to NAV for backend finance & operation entitlements.
        • In house CRM system is used to store customers’ warranty information
        • Hence company has been relying on their POS system, In house CRM system & customized FS solution for customer service
      • What Microsoft Dynamics 365 can offer solutions :
      • Provide more information & roadmap of Dynamics 365 base on Customer requirements as mentioned above
      • Feasibility of integrating current POS system with Dynamics 365
    Thursday, August 10, 2017 4:06 AM