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Product Key Problem RRS feed

  • Question

  •  

    Hello, if anyone can help,

    -I saw a small blue star on my taskbar saying my version is not authentic.

    -Clicked on it and it took me to the Windows Key Authenticity page saying my KEY IS NOT AUTHENTIC.

    -I bought my key at BestBuy fully registered and legit, with the box and CERTIFICATE of AUTHENTICITY.

    -Computer still says my key's  not good.

    -tried to re-type it in.....still doesn't work.

     

    What is going on??? I payed more then $150 for this key from a reputable store!

     

    If anyone can help....

     

    Thanks.

     

    Arax N.

     

    Thursday, November 22, 2007 2:01 AM

Answers

  • Hello Arax,

     

         Thank you for providing us with the MGA Diagnostic results.  Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The Windows XP Professional  product key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

              

          Please try and find the original software you originally purchased. This will save you money. Next I would let your boyfriend know the software installed is non-genuine. 

     

          This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Professional  before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

    Monday, November 26, 2007 11:40 PM

All replies

  • Arax,

     

    There are situations which can cause Windows and Office to become non-genuine. Have you ever taken your system in for repairs? Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but a blocked version of a product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. Volume licensing (VLK) are purchased/issued to large corporations, governments, and schools for example in order to make software installation easier for the mass computers located within their areas. In turn if the key becomes compromised then the government, school etc requests Microsoft to block that key and reissue another key. 

     

    Hopefully this has provided just one example as how this may happen.  Please run the Windows Diagnostic Tool. This tool will provide detailed information which will allow us to analyze any possible problems you may be experiencing.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012  , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:

     

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you before being posted.

     

    Thank you,

     

    Stephen Holm, MS

    Thursday, November 22, 2007 2:18 AM
  • I was mistaken my boyfriend installed the OS and he purchased an OEM version of ebay about a year ago. It came with the hologram CD (which i am not sure where it is right now) a COA sticker and a blue microsoft windows XP booklet. We have only taken it to Best buy to perform repairs where they did not have to reinstall the OS.

     

    The COA sticker says the following:

     

    Windows XP Professional

    OEM Software

     

    I have run the Windows Diagnostic Tool and here is the output:

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2JQ22-BJGBC-2HF83
    Windows Product Key Hash: yOyeFkhnvjEa0GHKX1wIXSuhn+M=
    Windows Product ID: 55274-640-1770094-23720
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {D7E52FC8-573A-4DA9-8F4F-0634DDB4F3EA}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D7E52FC8-573A-4DA9-8F4F-0634DDB4F3EA}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2HF83</PKey><PID>55274-640-1770094-23720</PID><PIDType>1</PIDType><SID>S-1-5-21-299502267-1604221776-725345543</SID><SYSTEM><Manufacturer>VIA Technologies, Inc.</Manufacturer><Model>KT880-8237</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20060207000000.000000+000</Date></BIOS><HWID>AE6C38470184205F</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Any help appreciated
    Monday, November 26, 2007 12:56 AM
  • Your installed copy of Windows XP is indeed non-genuine.  It is not an OEM version, as noted on your COA sticker, but a counterfeit "Volume License" version (Windows License Type: Volume).  In other word's, the eBay seller misrepresented the software and the CD and COA are both bogus.

     

    In order to resolve your non-genuine licensing issue, visit http://www.microsoft.com/genuine/ and click on Validate Windows.  When validation fails, follow the prompts for instructions on how to acquire a WGA Kit.

     

    Monday, November 26, 2007 1:32 AM
    Moderator
  • Hello Arax,

     

         Thank you for providing us with the MGA Diagnostic results.  Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The Windows XP Professional  product key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

              

          Please try and find the original software you originally purchased. This will save you money. Next I would let your boyfriend know the software installed is non-genuine. 

     

          This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Professional  before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

    Monday, November 26, 2007 11:40 PM