I Restored my computer having problems re-registering onecare. error message says product key is "in use". HELP??!! RRS feed

  • Question

  • i had to restore my computer due to a virus which disabled onecare.  i called sony and did a walk through to restore my computer which erased all my files including onecare.  so i reinstalled onecare.  now i can not re-register because one care says that the product key is in use.  i bought one care at an electronics store and it had the product key on the box.  i registered it when i bought it with the key.  how do i reset it or reverse it.  it is only 3 months old.  help please
    Wednesday, September 23, 2009 5:18 PM