Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
My windows 7 upgrade might not b complete RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

     I was told that my windows 7 upgrade was installed wrong or messed up. My windows 7 upgrade from windows XP pro IS genuine. Im running windows 7 ultimate sp1 32-bit, upgraded from window XP pro in a HP Compaq nc6400 business laptop. Im considering restoring it back to factory with the reserve partition, but I don't have access to it as it wont load from f12 on startup. I understand it will bring me back to xp pro, but I don't have anything on the laptop that I want to keep. I really just want to start fresh.... Would I be able to some how save my windows 7 upgrade on a usb drive and restore to factory and then put windows 7 back in?,as I don't have a windows 7 disk... Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4RQQV-QDR8W-HCPTH
    Windows Product Key Hash: 1I1M3eZS8W/bwoVQNXQtk/BZPpU=
    Windows Product ID: 00426-068-3191867-86065
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {B2BF5C78-CADB-4096-82AF-21ACDABFC4D9}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.150715-0600
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-458-80070005_025D1FF3-344-80070005_025D1FF3-229-80070005_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B2BF5C78-CADB-4096-82AF-21ACDABFC4D9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HCPTH</PKey><PID>00426-068-3191867-86065</PID><PIDType>5</PIDType><SID>S-1-5-21-3966699766-2245426033-1738017908</SID><SYSTEM/><BIOS/><HWID>C3173E07018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x1A8' to display the error text.
    Error: 0x1A8

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEAnJ92GtscDI+C+Ujk4hVIniKQxJbUOoPvYe4qhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP      30AC   
      FACP   HP      30AC   
      HPET   HP      30AC   
      MCFG   HP      30AC   
      SLIC   HPQOEM  SLIC-MPC
      TCPA   HP      30AC   
      SSDT   HP      HPQNLP
      SSDT   HP      HPQNLP
      SSDT   HP      HPQNLP
      SSDT   HP      HPQNLP
      SSDT   HP      HPQNLP




    • Edited by Michaelpc33 Saturday, August 15, 2015 1:19 AM
    Friday, August 14, 2015 6:53 PM

Answers