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Vista suddenly became unauthorized today and it won't reauthorize RRS feed

  • Question

  • After browsing the web for a bit it seems like I'm not the only one this is happening to. I've had this computer since January and it has a valid and authorized copy of Vista Home 64-bit on it. I came home from work today to find that it has been deauthorized and it will not pass authorization. To make matters worse, I tried restarted slsvc and it won't start. The error says that slsvc is not responding to the control function.

    Has Microsoft figured out what they broke so that we can fix it yet?
    Wednesday, May 20, 2009 12:58 AM

Answers

  • Neiby,

    I don't, currently, know how to fix your issue.  I do, however, have some options for you (and their Pros and Cons).  But first some background on the issue.

      We are seeing more of the "The Software Licensing Service has stopped (and won't restart)" issue recently. Although the Software Licensing Service, itself, is part of the WGA sub-system, the process for starting and stopping services is a Core Vista system and would normally be supported by Vista Support. However this issue is affecting the Genuine status of our users, I would be nice to get to the bottom of why this is happening.

      We have found that we can categorize this into sub-issues by the error message the user gets when he/she tries to restart the Service. We currently know the reason (and the fix) for the "System Error 3" and "System Error 2" types, but we do not have much information on your "System Error 5" type.

     

      This brings me to the options I mentioned.

    1) You can create a (no cost) Service Request (http://go.microsoft.com/fwlink/?linkid=52029), and work (by email) with a WGA Support Engineer to troubleshoot the issue. The goals of this option would be to first, find out as much information on this variation of the issue, and then, try to fix the issue on your computer.

    Pro: You would be helping us understand and develop a fix for this issue.

    Con: It will, most likely, take longer to finally resolve you issue, then the other options.

     

    2) You can go to http://support.microsoft.com and contact Vista support for assistance. The goal of this option would be solely to resolve your issue.

    Pro: Probably faster resolution then option 1). Hopefully resolution would not involve reinstalling Vista.

    Con: Since you are using a Retail copy of Vista, you may still be under the Free Support period, but if the no-cost support period has expired, any support they provided would, most likely, be paid support.

     

    3) You could reinstall Vista. The goal of this option is to get you resolved as quickly as possible.

    Pro: Fastest resolution

    Con: Having to backup all your important files, reinstalling all your applications, resetting all your setting back to the way you want them and so on.

     

     

    If you decide on Option 1, thank you for assisting us in getting an understanding of this issue.

    If you decide on one of the other options, good luck and please accept my apologies for me not being able to resolve the issue for you.




    Thank you,


    Stephen

     

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, May 21, 2009 5:47 PM
    • Unmarked as answer by Neiby Saturday, May 23, 2009 4:00 AM
    • Marked as answer by Stephen Holm Thursday, May 28, 2009 12:32 AM
    Thursday, May 21, 2009 5:46 PM

All replies

  • I just ran the WGA diagnostic tool. Here is what it reported:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-JPGB7-J9BXC-FGC62
    Windows Product Key Hash: hPMOZ0nWYFLvd3t+cYBMqzIsBtQ=
    Windows Product ID: 89583-OEM-7318342-62077
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {77194E52-24A3-4562-9B32-BA4714D69E33}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{77194E52-24A3-4562-9B32-BA4714D69E33}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FGC62</PKey><PID>89583-OEM-7318342-62077</PID><PIDType>3</PIDType><SID>S-1-5-21-607985439-2270562967-1237577724</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7522</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V3.0</Version><SMBIOSVersion major="2" minor="5"/><Date>20081204000000.000000+000</Date></BIOS><HWID>89313507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: RgAAAAMABgABAAEAAgAEAAAAAwABAAEAonZyKxom0oIR/BIf4meK1Ua8hDQIharWKCgZZvL0vJf4Z3n0Yb+0KgRkrFbqgg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   7522MS  A7522300
      FACP   7522MS  A7522300
      MCFG   7522MS  OEMMCFG
      OEMB   7522MS  A7522300
      SSDT   DpgPmm  CpuPm


    This has to have been caused by recent Windows Vista updates. I'm absolutely furious about this right now. I can't believe that Microsoft would release an update that was obviously not properly tested, especially when the side effect is that likely thousands of users are now being significantly inconvenienced.

    Wednesday, May 20, 2009 1:06 AM
  • Also, when I try to start slsvc, here is the crash report:

    Problem Event Name: APPCRASH

    Application Name: SLsvc.exe

    Application Version: 6.0.6001.18000

    Application Timestamp: 4791a7ca

    Fault Module Name: SLsvc.exe

    Fault Module Version: 6.0.6001.18000

    Fault Module Timestamp: 4791a7ca

    Exception Code: c0000005

    Exception Offset: 0000000000097ba6

    OS Version: 6.0.6001.2.1.0.768.3

    Locale ID: 1033

    Additional Information 1: 1436

    Additional Information 2: ef8e5d9356fe5ef62ad4666d88d16a4b

    Additional Information 3: 9480

    Additional Information 4: c887a9575f39496e4ab4a33dc961c3ef

    Wednesday, May 20, 2009 1:11 AM
  • Oh, I forgot to mention that I also now can't open up Control Panel or go to Computer -> Properties. Grrrr!!!!
    Wednesday, May 20, 2009 1:13 AM
  • Hello Neiby,


    Thank you for visiting our forum today :-).  The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm its own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified" then go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)    If you get any other error, please follow and answer the below steps and questions

     

    What was the Full error message, you received, when you attempted to restart the Service?

    Have you recently installed or replaced any Hardware or Software?

    Do you have any Registry Cleaner software installed?  (include the name and version)

    Do you have a Anti-Virus program that is up-to-date with all updates and signature files?

    If so, run a complete scan. Did it find anything?

    Also go to http://onecare.live.com/site/en-us/center/whatsnew.htm and run a complete scan using the OneCare Safety Scan for Windows Vista. Did it find anything?

     

    Thank you,

     

    Stephen

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Wednesday, May 20, 2009 6:23 PM
  • I'm not getting a System Error 3 or 2. I get the following error when I manually try to start the service.  "The service is not responding to the control function." Then I get a popup that asks to check online for a solution. When I click on "Problem Details" I get this:

    Problem signature:

    Problem Event Name: APPCRASH

    Application Name: SLsvc.exe

    Application Version: 6.0.6001.18000

    Application Timestamp: 4791a7ca

    Fault Module Name: SLsvc.exe

    Fault Module Version: 6.0.6001.18000

    Fault Module Timestamp: 4791a7ca

    Exception Code: c0000005

    Exception Offset: 0000000000097ba6

    OS Version: 6.0.6001.2.1.0.768.2882382797

    Locale ID: 1033

    Additional Information 1: 1436

    Additional Information 2: ef8e5d9356fe5ef62ad4666d88d16a4b

    Additional Information 3: 9480

    Additional Information 4: c887a9575f39496e4ab4a33dc961c3ef



    I have antivirus software that is up-to-date and always running. I also have other anti-malware software that I keep up to date, as well, and my most recent scan was just a few days ago. I do not have any registry cleaning software. I will run the OneCare safety scan and let you know the results.

    Thanks!

    Thursday, May 21, 2009 12:01 AM
  • I forgot to mention that I also have not installed any new software except for the Vista updates a couple of days ago. This problem began after I installed those updates. I've heard that rolling back those updates helps this issue, so if I can't fix this, maybe I'll try booting into safe mode and roll them back. I hate to do that, though, because I like to keep my system as up to date as possible.
    Thursday, May 21, 2009 12:03 AM
  • The OneCare tool showed no viruses or malware, as I expected. I think I'm going to try the registry fix, but after looking at the current entry, I don't see any difference between it and the new one. I'll give it a shot anyway.
    Thursday, May 21, 2009 3:03 AM
  • Oh, great. Even OneCare crashed before it was done:

    Problem signature:

    Problem Event Name: APPCRASH

    Application Name: wlschost.EXE

    Application Version: 1.10.5483.1

    Application Timestamp: 49bebad3

    Fault Module Name: StackHash_6a63

    Fault Module Version: 6.0.6001.18000

    Fault Module Timestamp: 4791a783

    Exception Code: c0000374

    Exception Offset: 000aada3

    OS Version: 6.0.6001.2.1.0.768.2882382797

    Locale ID: 1033

    Additional Information 1: 6a63

    Additional Information 2: 3375c5f4b841308b589ff946d50860f9

    Additional Information 3: 1f7e

    Additional Information 4: 6f660f15894a9559737958ac2bdd6316



    What the heck did Microsoft include in those updates??

    Thursday, May 21, 2009 3:31 AM
  • Okay, the reg fix didn't work, either. I let OneCare attempt to clear out about 22000 registry entries it said I didn't need. Then I applied the reg fix and rebooted. My computer then decided to run chkdsk, which scared the crud out of me. I was hoping after all that that it would start working, but I still can't get into Control Panel or my computer properties.

    Oh, how I'm beginning to despise Vista. I'm going to think twice--or maybe thrice--about applying any Microsoft updates in the future.

    Now I'm going to try rolling back to last week and see if that makes a difference.
    Thursday, May 21, 2009 3:42 AM
  • Okay, I restored to a point where the PC was working--before the updates--and it's still broken. This doesn't make any sense. The problem started after the updates, so why doesn't rolling back to a previous restore point fix the problem?

    I don't recall install any software in the past few days. I've scanned my PC three times now and there is no malware found. I don't even have a registry cleaner for Vista, so I didn't accidentally remove some registry entry.

    Any more thoughts? I better not have to reinstall. I do have my data backed up, but it takes forever to get all my apps installed and configured. I use this PC for pro audio, so I have tons of audio apps and plug-ins that need to be installed, configured and tweaked. Grr....
    Thursday, May 21, 2009 4:04 AM
  • Neiby,

    I don't, currently, know how to fix your issue.  I do, however, have some options for you (and their Pros and Cons).  But first some background on the issue.

      We are seeing more of the "The Software Licensing Service has stopped (and won't restart)" issue recently. Although the Software Licensing Service, itself, is part of the WGA sub-system, the process for starting and stopping services is a Core Vista system and would normally be supported by Vista Support. However this issue is affecting the Genuine status of our users, I would be nice to get to the bottom of why this is happening.

      We have found that we can categorize this into sub-issues by the error message the user gets when he/she tries to restart the Service. We currently know the reason (and the fix) for the "System Error 3" and "System Error 2" types, but we do not have much information on your "System Error 5" type.

     

      This brings me to the options I mentioned.

    1) You can create a (no cost) Service Request (http://go.microsoft.com/fwlink/?linkid=52029), and work (by email) with a WGA Support Engineer to troubleshoot the issue. The goals of this option would be to first, find out as much information on this variation of the issue, and then, try to fix the issue on your computer.

    Pro: You would be helping us understand and develop a fix for this issue.

    Con: It will, most likely, take longer to finally resolve you issue, then the other options.

     

    2) You can go to http://support.microsoft.com and contact Vista support for assistance. The goal of this option would be solely to resolve your issue.

    Pro: Probably faster resolution then option 1). Hopefully resolution would not involve reinstalling Vista.

    Con: Since you are using a Retail copy of Vista, you may still be under the Free Support period, but if the no-cost support period has expired, any support they provided would, most likely, be paid support.

     

    3) You could reinstall Vista. The goal of this option is to get you resolved as quickly as possible.

    Pro: Fastest resolution

    Con: Having to backup all your important files, reinstalling all your applications, resetting all your setting back to the way you want them and so on.

     

     

    If you decide on Option 1, thank you for assisting us in getting an understanding of this issue.

    If you decide on one of the other options, good luck and please accept my apologies for me not being able to resolve the issue for you.




    Thank you,


    Stephen

     

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, May 21, 2009 5:47 PM
    • Unmarked as answer by Neiby Saturday, May 23, 2009 4:00 AM
    • Marked as answer by Stephen Holm Thursday, May 28, 2009 12:32 AM
    Thursday, May 21, 2009 5:46 PM
  • I opened up a ticket with the WGA group, ticket #1102602066. We'll see what happens.
    Friday, May 22, 2009 2:38 AM
  • Since this appears to be a problem with a service, should I have opened a ticket with Vista support instead of the WGA group?

    Saturday, May 23, 2009 4:01 AM
  • The Microsoft support tech suggested that I do an in-place upgrade to reinstall Vista while leaving my applications intact. The good news is that WGA and the software licensing service are working now. The bad news is that the guy was full of it and the "upgrade installation" wiped out all of my applications. I was lucky enough to have my data backed up, but I'm exceptionally unhappy that I'm going to spend days--yes, days--installing and reconfiguring all of my applications. The pro audio stuff takes a while to tweak just right and now I have to do it all over again.

    I'm *so* not pleased with Vista.

    Oh, and get this. When I told the tech that the upgrade installation did, in fact, wipe out my applications, his response was basically, "Sorry about that." Then he asked, "But is the slsvc running now? If so, I'd like to go ahead and close this ticket."

    Way to be concerned about all the work you're putting me through, dude.
    Tuesday, May 26, 2009 3:58 PM
  • Neiby. The same thing just happened to my grandaughters dell laptop, I managed to get it running in safe mode and took it back about 10 days. sorted some of the problem out but not all so I then scheduled a chkdsk and rebooted. chkdsk came up with literally hundreds of corrupt files but eventually when it was finished windows opened normally and reported it was genuine. when I left my grandaughters home she was happily downloading updates. Just hoping it will stay that way, and good luck. Noddy1
    Monday, August 10, 2009 9:43 PM
  • The same happened to me!
    To expect me to wipe my hard drive clean, spend 3 to 4 weeks re-installing my software just to prove that I have a licensed copy of Vista and Office and and and. No way, not happening!
    My copy of Vista is licensed, my copy of office is licensed as well as everything else, this monster just popped up out of nowhere. Personally I feel this is Microsoft's problem with constant security updates, the issue is theirs to fix. I will ignore this issue for as long as possible and when it becomes apparent that MS won't fix it and my system continues to shut down, I will happily switch to a MAC. At this point MS has turned off my control panel, updates that I am entitled to BY CONTRACT OF LICENSE denied access to other areas of my computer of which I paid for a license to use, and it is being suggested that I have to now prove my license, how about a receipt!!!!!!
    Monday, August 10, 2009 10:55 PM
  • George, This seems to be happening to a lot of people lately, just try the system restore and then do a chkdsk it wont do any harm and it may sort your problem out.
    I myself am thinking of going over to linux been playing with it for some time now, but my main machine will install linux (any version) but for some reason will not connect to internet. happy days. all the best. Noddy1
    Tuesday, August 11, 2009 6:35 AM