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Please follow this simple troubleshooting procedure: 1. Download and install the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012 2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy to Clipboard". 3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25 4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.