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Problems with Word 2002 following WGA update KB949810 RRS feed

  • Question

  • I installed update KB949810 2 days ago via WSUS on 8 XP Pro workstations. I am now getting messages on all these machines telling me that I have not activated Word 2002 which was installed on all the machines along with Works 3 years ago. I have all the orginal packaging and discs which appear genuine with all the holograms etc. The link for this message is:

     

    http://www.microsoft.com/genuine/office/nonGenuine.aspx?displaylang=en&Error=101&PartnerID=404&sGuid=7a1c1375-f011-47bd-99e5-b9855c542a74

     

    When I click on 'next steps' I am advised to follow the activation wizard to activate my copy of Word 2002.  Word 2002 was activated when it was orginally installed and if I try to re-activate it via 'Help', 'Activate Product' I get a message to inform me that Word is already activated.

     

    How do I fix this?

     

    Mark.

     

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-YCD6J-6D62C-7MCCJ
    Windows Product Key Hash: zsWRZYbbAieqmPHFDEp7usRHyuw=
    Windows Product ID: 76487-OEM-2253711-82511
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {4B016735-D0B6-4BDF-A9A6-40C137D75250}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.5.540.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.102.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 101
    Version: 1.7.102.0
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Word 2002 - 101 Not Activated
    Microsoft Office Outlook 2003 - 100 Genuine
    OGA Version: Registered, 1.7.102.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-171-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: server1:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4B016735-D0B6-4BDF-A9A6-40C137D75250}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7MCCJ</PKey><PID>76487-OEM-2253711-82511</PID><PIDType>3</PIDType><SID>S-1-5-21-117609710-179605362-725345543</SID><SYSTEM><Manufacturer>AOPEN_</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix/Award Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20041011000000.000000+000</Date></BIOS><HWID>CB9B325701848053</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>41A145B723A4C34</Val><Hash>NyVcDCoP0EhyJGqJtOrADK5LqXk=</Hash><Pid>54189-OEM-1695824-11610</Pid><PidType>4</PidType></Product><Product GUID="{90E00409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2003</Name><Ver>11</Ver><Val>1E62824CA2E7D00</Val><Hash>cb1+zg/NmrK5hd+1rhBnQm1nXZU=</Hash><Pid>73930-640-0000077-55975</Pid><PidType>14</PidType></Product></Products><Applications><App Id="1B" Version="10" Result="101"/><App Id="1A" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Friday, April 18, 2008 12:51 PM

Answers

  • I believe this may be the cause of your issue. 

     

    How to troubleshoot problems that you may experience when you try to activate an Office product:
    http://support.microsoft.com/kb/903275/en-us

     

    See:

    Method 2: If the Opa11.dat file or the Data.dat file is corrupted

     

    Friday, April 18, 2008 8:25 PM
  • Deleting data.dat has fixed the problem.

    Thanks,

    Mark

     

    Monday, April 21, 2008 1:36 PM

All replies

  • I believe this may be the cause of your issue. 

     

    How to troubleshoot problems that you may experience when you try to activate an Office product:
    http://support.microsoft.com/kb/903275/en-us

     

    See:

    Method 2: If the Opa11.dat file or the Data.dat file is corrupted

     

    Friday, April 18, 2008 8:25 PM
  • Deleting data.dat has fixed the problem.

    Thanks,

    Mark

     

    Monday, April 21, 2008 1:36 PM
  • YAY!!!! Awesome, thanks for confirming! 

     

    Thanks!

    Michelle

    Monday, April 21, 2008 9:23 PM